|Mon June 24 2013 15:44:50|
eBay and PayPal Conflict over Global Shipping Program
Saw your update on the front page ("eBay Expands Global Shipping Program, Feedback Still a Concern") - thank you! As some who uses GSP on a daily basis (%60 of our sales are international), I feel that I have a good grasp of some of the glaring issues that eBay has snuck into the program that cause myself and probably others HUGE headaches - as they are unsolved - and eBay as usual doesn't care.
1) You can NOT "send an invoice" to GSP customers. I don't know why this intentional bug was created (I've spoken to 10+ CS agents about it). Its well known and even from their point of view - make no sense. It creates (at least for me) HUGE amounts of unpaid item buyers.
2) Feedback issues as mentioned. A customer of mine received a "damaged item" and left me a negative feedback. It took over a week, multiple calls to CS, Trust and Safety (now there's a joke - calling ANYTHING on eBay Trustworthy or Safe) to get it removed. Even when I gave them the URL of eBay's own help page with the information about feedback removal - I was told "YOU call the customer/email them and work it out - we wont get involved". I had to threaten a law suit (covertly) to FINALLY get action.
3) PayPal issues stemming from GSP. This is eBays "good cop/bad cop" game. eBay CLEARLY states in its GSP program that if you ship an item to KY - if the item is received in perfect shape (ie no packaging or visible damage) and GSP SHIPS THE ITEM - you are covered under "Seller Protection".
Now we all know that there's no such thing as "Seller Protection", but in this case its black n white. PB's shipping of the item indicates their acceptance of the item and their agreement that it is what its supposed to be and any damage after that is THEIR responsibility.
I had a Paypal "damage" claim. The customer in BULGARIA claimed his item was physically damaged upon arrival. PayPal had NO IDEA how to manage a GSP claim issue. It took 3 calls to get it fixed. They agreed to bide by eBays rules .. only after alot of work. eBay obviously didn't prepare them for how the program works!
I wonder how many other sellers have had these issues?!