|Fri Mar 29 2013 22:23:30|
eBay Requires PayPal for Listings with Local Pick up Only?
By: Ina Steiner
Dear Ina, |
I need to VENT! Tonight I attempted to list, on eBay, a set of 4 bulky chairs with "Local Pick-up only". I removed the checkmark from the "Paypal accepted" box and added a checkmark on the box for "Pay on pick-up."
After completing the rest of the description and adding pictures I clicked "continue" and got the following "error" message:
To list this item, you'll need to choose at least one approved electronic payment method. - Learn more about the eBay Accepted Payments Policy.
So, I followed the link and read the entire eBay Accepted Payments Policy, and found nothing to conflict with my listing. Then I called eBay "Customer Service."
Well, I just spent over a half hour on the phone with an ebay CSR who, after reviewing my listing, talked to his supervisor - for quite a long time - then came back and told me I should just go ahead and check the PayPal accepted box and the listing would go through.
I explained to the CSR that I didn't want accept PayPal since the buyer would be picking the chairs up locally which meant that they would see them firsthand before purchasing them and would accept them before paying in person for them.
I know that if I accepted PayPal, and the buyer picked them up locally, the chairs would be out of my control and the buyer would have the opportunity to change his mind, or something worse, and get his money back through eBay or PayPal even though he had already accepted them in person. To me, it does not make sense to ever accept payment from PayPal if an item is offered for Local Pick-up only.
The CSR referred me to the Accepted Payments Policy page. Which I read back to him and asked him where it said I had to accept PayPal if I was offering Local Pick up only? Eventually he told me to click the link to the "Listing categories" and that the category in which I was listing the chairs was not among those "Listing categories."
I pointed out that on that page under "Restricted" (methods of payment) it listed: Bank to bank transfers, Checks, Money orders, Online payment services(listing several), and then below those methods is the phrase:
These payment methods may be used only in certain listing categories. See the full list of categories that allow bank-to-bank transfers, checks, money orders, and online payment services. -Nothing about "Payment on pickup" Or Local pickup only.
I then pointed out that no where else on the page did it restrict "Local pick up only" or "Payment upon pickup" to the "Listed categories". I told him my listing even used the correct phrasing regarding Payment on pick up as shown on the Accepted Payments Policy page below where it listed Sellers aren't allowed to make statements like... it then reads:
There's only one exception: Sellers who offer payment upon pickup may include the following statement in their listings: "Contact me for payment methods to pay on pickup."
He said he also sold items on eBay and he understood what I was saying (do they all say that now???), and that if I would just check the PayPal box the listing would go through. Then if someone paid through PayPal, I could contact them and return the money to them. My though was - why offer it if you are not going to accept it?
He then suggested that if I wanted to list the items in one of the "categories on the list" it would go through. I said if I did that I would be in violation of another policy of putting an item in the wrong category. He agreed that would be a violation of the policies. Then he suggested I use the "Tell us what you think box" to suggest that eBay edit the Accepted Payments Policy page to read that the Local Pick up and Payment upon pick up also applied to the categories on the restricted list! Like we need more restrictions!
I explained, in so many words, that eBay should honor what is written in their policies and couldn't someone over-ride this restriction so I could list this item as written, and of course he said no one could. Brick wall!
So, I did not list the item tonight. Now, I must tell you, I had previously attempted to list this same item the same way, on eBay, and back then the CSR told me I had to offer PayPal and Shipping in case a buyer wanted it that was not local and wanted to arrange for pick up by a moving service. I did list it, as suggested, that time and the item did not sell so I thought I would try again tonight in hopes that things would turn out better the second time around. Not a chance.
This is just another example of why selling on eBay is not fun anymore.
Say what you mean-mean what you say - that's my policy! Don't you think that eBay should stand by their own written policies?
I feel much better now that I have let off some steam! Thanks!
Your long time reader, and occasional writer,
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