|Fri May 25 2012 15:29:33|
eBay Displays Incorrect Percentages for TRS Tracking Info
By: Ina Steiner
Dear Ina, |
Yesterday, I spent 1/2 hour on the telephone with eBay customer service regarding the incorrect percentages that are appearing in "Tracking uploaded with started handling time" in the Preview of the new Top-rated seller program pop-up window.
Although mine have been, and should be, at 100%, they now read 28.57%. All individual items clearly display the correct tracking numbers that comply with the slated handling time.
The customer service rep, try as she may, did not understand what I was referring to, despite referring to my account many times. After repeatedly trying to explain that my inquiry solely regarded the incorrect percentage now displaying in my tracking upload performance, and being placed on hold several times, I believe that she may have finally understood what I was referring to. The conversation ended with the service rep stating that it was a "bug related issue" and that she would report it.
Whether or not it will be resolved remains uncertain. Whether or not all individual cases that show the error will be corrected seems uncertain. Whether or not this will be corrected so as not to effect an individual Top-rated seller's performance is also uncertain.
Apparently, the outlook for my Top-rated Seller status is uncertain and, if "bugs" are the case, I image that my account is not alone. Is eBay aware of this problem, and are they working to make a correction?
Thanks for any insight that you, or anyone else, may have. All should be aware of a potential problem with their Top-rated Seller status, since there seems to be no acknowledgement from eBay.
Note from the Editor: This reader is referring to a new policy impacting Top Rated Sellers in which they must upload tracking information or a Delivery Confirmation numbers to eBay on at least 90% of their shipments to U.S. buyers within their stated handling time (also see this EcommerceBytes Blog post).
We're awaiting response from eBay spokesperson Johnna Hoff about the tracking glitch.
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