|Sat May 19 2012 07:54:51|
eBay Takes over PayPal Shipping Labels again?
Dear Ina, |
At the stroke of midnight, eBay once again started pushing shipping from PayPal over to eBay and just like the November fiasco, they have done so without offering sellers the courtesy of an advance announcement. I guess they did not want sellers to have advance notice because they know how many sellers hate the eBay shipping platform and would rather switch providers than deal with eBay for labels.
I am sure you will recall the discontent among sellers back in November when eBay pulled this same stunt.
I spoke with PayPal Customer Service and made the point that the same issues with eBay shipping matrix which existed back in November remain unchanged.
According to the CSA, the change has been implemented because some users experience problems with Java which is necessary to process labels through PayPal. CSA agents must have been given a special lip balm that keeps the BS they are forced to spew from sticking to their lips.
When I asked why eBay Corp was forcing yet another micro managing - one size fits all solution to a problem a minority of sellers were experiencing and doing so without the courtesy of an advance announcement, the PayPal CSA had no answer.
Common sense (which is sorely lacking in the halls of eBay Corp) would have dictated a simpler and less aggravating solution for the small number of sellers who were experiencing issues with Java not playing well with PayPal shipping. The common sense solution would be to set up a seller option that would allow sellers faced with the Java issues to opt into having their shipping transactions automatically directed to eBay.
I get it, John Donahoe needs to increase revenue to justify his $16 million dollar salary, and that shifting the commissions the company receives from USPS for shipping labels entirely over to eBay is exactly the kind of smoke and mirrors Wall Street analysts fall for because they do not ask the right questions.
Given that eBay shipping still has the same handicaps, bugs, and imitations that it had back in November, processing labels through eBay is not a compromise I am willing to accept. The incongruity of eBay allowing sellers to be rated by buyers for the quality of their communications, and then deliberately limiting the amount of communication the seller can have with the buyer by limiting messaging in eBay shipping to 600 characters is unacceptable.
Effective immediately, this seller is going to do some revenue shifting of my own by opening an account with a third party postage provider and taking 100% of my postage business away from eBay.
Given eBay's lack of respect for their sellers, I will now give 100% of my postage business to a third party service and manually upload tracking information for every order rather than reward eBay with the commissions they receive for my postage business.
Disgusted All Over Again
Note from Editor: See Sellers Object to eBay Takeover of PayPal Shipping Labels, (November 9, 2011 Letters to the Editor)
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