|Wed May 9 2012 23:31:17|
Seller Describes PayPal Pet Peeves
I have been using PayPal for years and for the most part am happy with the service but there are some serious flaws which drive me up the wall and PayPal refuses to address them. I am wondering how other sellers are dealing with these.
1) a. When using virtual terminal, PayPal will not send the customer confirmation of shipping. After I ship the item using PayPal shipping, I then have to send a separate email to the customer with tracking info because PayPal won't. For over a year PayPal promised me they were working on this. Now they finally admitted they are not going to fix this because "they do not have the customer's permission to email them."
What kind of nonsense is this? First, they already emailed the customer when the charge was made. Second, once the customer paid for the item and obviously provided their email address since I was able to fill it in, surely they want to be notified when it ships! third, ALL the other services do it, including stamps.com, endicia.com and even eBay. Why is PayPal the only exception? But this is not even the entire extent of the problem.
b. In order NOT to contact the customer, PayPal replaces the email address I enter with a random sequence of letters and numbers like firstname.lastname@example.org and then sends notification to that non-existent address. I then get a failure notice. If I enter 30 transactions, I get 30 failure notices! I have asked them for over a year to stop this and they haven't. Why is it wrong to email a customer with information they want, but okay to email me with garbage I have asked not to receive?
2) About 6 months ago, PayPal began randomly crashing several times a day. It happens at any time. I can enter a transaction or click the ship button and it will crash with a server error. PayPal told me to clear my cache and all sorts of other things to try but this has been happening on 3 different computers and whether I use IE, Firefox or Chrome. So I am as certain as I can be that this is a PayPal issue and not on my end.
What I really want to know is: how are other sellers dealing with this?
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