|Sat Apr 28 2012 11:38:26|
eBay Seller Unable to Block Harassing Bidder
By: Ina Steiner
Well, it appears now that eBay won't help out sellers even if a buyer blatantly violates their rules and policies.
I had a problem buyer some time ago who I blocked from bidding on my items. Even blocked, this buyer has been sending me several emails a week demanding that I let him bid again on my items. This is a guy who makes constant unreasonable demands when he buys things, and I just don't want to deal with him anymore.
On Thursday, he decided to buy (fixed price) an item from me, using a new eBay id. It was clearly him because the name and shipping address are identical. Since purchasing this item, he has sent me several messages demanding a discount, and special shipping.
I had this happen once before (with a different buyer) about 7-8 years ago, and upon reporting it that time - the sale was reversed, and the buyer was actually kicked off of eBay. So, I presumed, that it would be relatively easy to get this taken care of.
I sent eBay an email asking that the sale be canceled as he was violating their policy of not attempting to bid on items once blocked. I got back an automated response asking me to call them.
I've now had three phone calls with eBay:
Call 1: I'm told that I'm responsible for the sale regardless of what the bidder has done. The agent doesn't seem to know anything about a policy blocking bidders. I asked to speak to a supervisor and she puts me on hold. About 10 minutes later, I am disconnected.
Call 2: I immediately call back and speak to someone else, I have to go through and explain the situation to him again, and he goes off to "investigate". Twenty minutes later, he's back and says that he'll get it taken care of by the end of the night. Great, I think.. Unfortunately not. As of this morning, no change.
Call 3: I speak to another agent who goes back to the original line that I am responsible for the transaction, and that there's nothing he can do about it. I point out that the previous guy said it would be taken care of, and that the policy is pretty clear. He tries to convince me that I should just send the item and if the buyer files a claim or leaves a negative, that he "personally" will take care of it... But he wont give me a way to contact him - only his first name and last initial. After some more argument, he claims he'll look into it and get back to me. I'm not holding my breath...
The trend on eBay of allowing buyers to do whatever they want, is very disturbing. It's been clear for a while that they no longer consider sellers to be their customers.
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