|Fri Apr 13 2012 10:14:56|
eBay 12-Month Evaluation Period Too Long for DSRs
I had a thought today about the TRS issue that I felt sellers may want to consider if they are still in the TRS program, as I've seen many say it's no longer worth it with the new hoops you have to jump through to stay.
Yesterday my friend who still has TRS status called me to say she'd been given positive feedback with a set of 1's in all 4 categories. This has happened to me more than once, but had never happened to her before. As we chatted, it got me thinking about evaluations.
This is from the eBay site:
"The time period for evaluation for the average DSR and rates of 1s and 2s on DSRs is the most recent three calendar months for sellers with 400 or more transactions during those months. For all other sellers, the time period for evaluation is the most recent twelve calendar months."
With a 3 month rating, those 1's drop off much faster. But with the 1 year rating, those 1's stay on your account for a whole YEAR! I have had hissy fits with eBay regarding this as I've told them that this gives their admittedly uneducated buyer so much power over sellers. I've been on eBay over 13 years, but a new buyer with 5 feedback has me looking at those 1's for 10 months now - all 4 of them, and I'm more than sick of them!
Why that person has such power over my reputation and account is beyond my comprehension. A year is a very long time to have to deal with a set of 1's left by a low-feedback buyer who has an IQ lower than the marks they just left you - especially since they just loved the item according to their feedback comment.
If sellers drop out of the TRS program, they could be subjecting themselves to these 1's, which can get you sanctioned before you know what hit you. It's foolish to think this just happens to sellers who "deserve" it!
I'm beginning to wonder if eBay has people buying items just for this purpose - to leave 1's and get people to quit, as it's quite demoralizing.
Also, just to toss it out there, I'm tired of being expected to be perfect as a seller, when eBay is now admitting to making mistakes quite frequently. How can you demand such a high almost unattainable level of professionalism from your sellers when the behavior of eBay management is quite questionable? Do as I say not as I do?
Have a great day,
Below Standard Seller - which is just plain BS
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