|Tue Apr 10 2012 12:37:10|
eBay Android App Not Showing Seller's Other Items
By: Ina Steiner
I used my Android to search one of my own auctions to see what buyers see on the eBay mobile app. I found one of my items and when I clicked on the see sellers other items tab, the new screen result said 0 items found. I was shocked. I tested it again on two friend's phones and got the same Zero items found result.
I posted the problem on the eBay mobile board and on the Get Satisfaction eBay mobile board. I did receive an email from eBay asking me to send them more information. They claimed they had no problems and found my items.
So I took pictures of the screen shots of each step of the process and sent it to them. They did reply and say "we obviously have a problem" and we will look into it.
As of this morning, 4 days since I discovered this, I still get zero results if I try to see my other items. I have no idea how long this has actually been going on, but I'm wondering if this is why I have seen a dramatic drop in the views on all of my items.
With so many people using mobile devices for shopping online, you would think eBay would have fully tested its mobile app before putting it out there.