|Wed Jan 4 2012 19:58:19|
eBay Seller Stuck with Negative Feedback, Nowhere to Turn
By: Ina Steiner
Dear Ina, |
As of today, I can finally say I am fed up with eBay.
I have been selling on eBay for approximately 4 years now. Up until last week I had 100% feedback from 2600+ sales. I received my first negative and come to find out the comments are completely untrue. The buyer gave me a negative, saying that I charged him a $35.00 handling fee on top of shipping. That is not at all true! I charged him the purchase price plus $4.56 shipping to Canada (actual shipping, plus insurance I purchased on my own).
I've sent an email to the buyer, sent a feedback revision request to the buyer and contacted eBay customer service. Well, guess what! The buyer hasn't responded to my email or my feedback revision request.
eBay customer service told me that although they realize it is unfair, since it doesn't qualify for a feedback removal based on their guidelines, if the customer does not revise the negative I will have to keep it.
I have followed all the new rules: free shipping, 14 day return, etc. I ship within 24 hours, I don't overcharge on shipping, I accurately describe my listings and have the feedback as well as top rated seller status to show for it.
Now I also get to have a negative, when I do not deserve it. As I am sure you have heard many times before this is not fair. Unfortunately , at this point, if I want to continue to earn an income I have to stay with eBay. I do list on another site but the sales are basically a break even.
It is very disheartening to be in this position and not be able to do anything about it. I wish I could come up with a wonderful solution for those of us who have been victims of eBay's ridiculous rules, but I can't.
I don't know what direction I will ultimately take with online sales, but hopefully eBay will not always be in the picture.
Thanks for letting me vent,
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