|Tue Mar 8 2011 07:43:46|
What Happened to Reporting Bad Buyers on eBay?
By: Ina Steiner
Allow me to me begin by thanking you for the amazing job you do at covering relevant market news. Like many of your readers, my morning begins and my evening ends with a quick review of AuctionBytes.
I am writing today to find out if you or any of your readers remembers one of the recent updates, wherein eBay promised they would take action against bad buyers and that the action taken would be logged on the seller dashboard. If so, has anyone ever seen a result of the action taken? May I ask where on the seller dashboard this appeared and what the results were?
A few months ago after receiving an undeserved negative, I reported my buyer (who I believe to be a competitor) and the grounds for my suspicions via one of the many eBay help pages. At the end of the reporting process, I landed on another page that encouraged me to watch my seller dashboard for an update on the action taken by Trust & Safety.
Several weeks passed and I continued to check my dashboard daily, but saw no changes to indicate any action at all. Nor that I had even logged a complaint. I decided to contact eBay via chat and see if a CSR could explain the process more thoroughly, eg. would a new box appear stating the number of feedbacks removed, investigations completed, or action taken by T&S?
The CSR I chatted with seemed to have less knowledge about this new policy than I did, but promised they would look into this matter further and follow it up with an email. I never did receive the email promised though I did receive the standard request to complete a survey rating my recent experience with eBay support!
I won't bore you with details of the transaction I reported except to say I do believe seller's develop a sixth sense about these things and while over the years there have been a number of negatives I fully deserved, especially in the early years, this was not one of them. I believe I had enough information to prove I was being targeted by my competitor and just once, just one I was hoping that eBay might act on this.
I do hope someone out there has seen eBay make good on this promise and can report what changes can be seen on the seller dashboard when bad buyers / sellers are caught in the act of disrupting trade (I believe that is the infraction?).
Thank you for you time. Regretfully, I ask that you withhold my details. I'm in the camp that believes eBay can and will retaliate against sellers who post on any forum.
Note from the Editor: eBay launched the "Streamlined hub" in November 2010, the announcement stated:
"New Seller Dashboard module shows the number of times Feedback and Buyer Protection cases were removed from your account as a result of your report and eBay’s detection systems."
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