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|Tue Mar 1 2011 23:17:36|
Deadbeat Bidder Wreaks Havoc on eBay Seller
By: Ina Steiner
Dear Ina: |
I'm writing to tell you about an admitted "glitch" caused by eBay but for which they refuse to correct their own error!
Recently, I had yet another nonpaying bidder for one of my auctions. The buyer emailed that they wanted out of their winning bid and did not intend to pay, immediately after they won the auction...even though they'd been bidding every day for the whole 7 days. They used the excuse that they couldn't afford my item and called it a fake without any proof that it was or was not authentic because they just didn't want to pay for their multiple bids that caused them to win my item.
I take multiple bidding over the course of the whole 7 days of the listing, as a serious intent to win my item, so as the days went by, when I did not just cave and release the buyer from her winning obligation - especially when I learned from another seller that she'd just done the same thing to them after winning their auction, the buyer became more and more belligerent with threatening and harassing emails.
I called Ebay about this situation and they told me to immediately block her (I already had blocked her, but she still wouldn't stop with the harassing emails) so eBay told me to make sure that I filed an Unpaid item claim against her.
I told eBay that due to her constant harassment, that I was worried that she might turn around & pay me just for the sole purpose of being able to leave me negative feedback. I was assured that if she did so, with the original email from her stating that she did not intend to pay & the subsequent emails, that I had nothing to worry about and that eBay would remove any negative feedback if she tried this.
However, after filing the UIC per eBay's explicit instructions, the buyer, without ever paying for my item, let alone ever receiving it, was allowed by eBay (due to what they have told me was an "Ebay security breach") to counter file against ME for "Item not as described" in which said buyer blatantly called my item a fake that she'd never even seen nor received, and even she even admitted in two places in her claim, that she had not even paid for the item in her filing against me.
Some 13 minutes later, however, either this nonpaying bidder must have had someone advise her how bad she looked when she filed against me saying that my item was a fake but then admitted twice in her claim that she had not paid for it, or a "light bulb" finally fired in her brain... because she then went into Paypal and paid me AFTER the fact of filing against me for "NAD".
I of course, immediately refunded the money because I knew what she was trying to do: Get the UIC canceled against her, try to validate her "Item not as described" case gaff where she'd admitted she had never paid for the item, and most importantly, to be able to strike back at me with negative feedback....which she most certainly did today...thus ruining my 100% feedback score of almost 2,300 feedbacks for the past 8 years!
Meanwhile, to add total insult to injury, eBay has now hit ME with an "open case" infraction which, even though they admit was unlawfully allowed, because of Ebay's own "security breach", and that she should never have been able to file against me since she'd not paid nor received any item, they state that they cannot remove or "de-score" this "open case" against me on my Seller Dashboard and that I will have to wait 12 months to have them look to remove it!
I have spent so many hours of frustration with these people that it would be hilarious if it wasn't so insane!
They also tell me that even though it is quite clear from the buyer's original email stating that she did not intend to pay for her win, after 6 repeated bids and never a question to me, her increasingly harassing emails, her vindictive untrue filing of an item not as described and calling something fake that she admitted right in her own claim that she'd never paid for, let alone received, and the fact that she paid only AFTER she filed the case against me in retaliation for my UIC, and for the SOLE and express purpose to be able to leave me negative feedback (she even alluded to what she planned to do in an email but since she used the words that she would make sure that Karma would bite me in my A** for her, ebay said that's not feedback extortion), that eBay says that no, they cannot and will not remove her negative feedback! And of course, I as a seller, am not allowed to leave her any type of negative comments!
This is nuts! This is the most insane and unjust thing I've run across yet with the group at "Ebats"!
Ready to bail out of eBay
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