|Fri Aug 7 2009 16:55:09|
eBay UK Seller Hits Traffic Drop-off
By: Ina Steiner
To the Editor:|
This is response to the story about sellers experiencing a drop in "hits" and sales. We have been selling on UK eBay for over five years and like other sellers have seen the ups and downs of eBay but what we have not seen anything like this before. From the 21st June to the 23rd of June our Page Views dropped by 76% and have not recovered since.
I have seen the announcement from eBay saying this is a glitch in reporting, eBay may believe this to be the case but our experience shows this not to be true. Our sales since then have been dire, despite an increase in sales on our own website and many return customers we have experienced a 30% drop in sales based on our previous average monthly sales.
The difference in questions has also been dramatic, there have been days when we have received no questions via eBay at all and most days there are at best a handful, this is very unusual for us.
If the drop in page views was a glitch why would we experience a drop in sales and questions ? It doesn't make sense.
A previous letter said that they felt that "this is the gamble that an ebay seller takes" I have to say I disagree, when we sell on eBay we are paying for a service, to have our items shown to as many people as possible so we can hopefully sell them. It is up to individual sellers to provide the right product and service but it is down to eBay to provide the "hits" and for us we have lost 76% of this service while paying 100% of our fees.
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