|Wed June 24 2009 10:00:01|
eBay's New Search Search Slowing Buyers?
By: Ina Steiner
To the Editor:|
On June 10, 2009 Ebay retired Classic Search. Our sales immediately dropped from 20-30 a day to 0-1 per day. A few days later we started hearing from buyers that they were having major search problems, such as slow loading (with high speed DSL), inability to search more than 5 pages (out of 200+ pages), sometimes not being able to go to page 2 (page 1 kept reloading). Many are so discouraged by yet another change at Ebay, another one they see not needed, that they have turned to other venues to shop.
Other sellers I am in contact with, outside of Community Boards, report the same.
When will Ebay realize that not only have they chased of many good sellers, who were also buyers, but they are now chasing off buyers who have remained?
Community boards report same problems. I do wonder how many posts Ebay deleted. Also, board posters have declined mostly from disgust at Ebay's inablity and/or disinclination to respond to and/or update members on issues. If you are being ignored, why make the effort?
See board posts:
As with all other Ebay changes to one aspect, there seems to be other glitches happening since Classic Search was retired. See posts:
Posters report that responses to ebay tech support via email and phone calls only include: "There is no problem.", "No problem has been reported", and the old standby "Clear cookies & cache."
I have to believe that no sales for sellers = no FVF for Ebay. Why wouldn't they be working on this? Ebay is silent, as usual, about site issues. God forbid that stockholders get wind of what appears to be a major problem at Ebay. Perhaps you can find out something.
Keep up the excellent work! AuctionBytes is often the only way we are able to find out about what's going on at Ebay.
PS: Feel free to post this in your blog or letters section. I'd be curious to see what others have to say about this.
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