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Sun Sept 3 2017 09:52:56

eBay Alarms Buyer with This Vague Warning Message

By: Reader

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Dear Ina, 
Wondering if you've ever encountered this before. On Friday, I purchased (an item) from an eBay seller, which I've done many times, with no problems. It hasn't been shipped, yet, but I wasn't concerned. Now, I'm wondering what's going on. 

This morning, I received an email from eBay, stating the following, which also was posted by eBay, beneath the item, on my purchase history page. It makes no sense to me!  

"We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Center to help resolve any problems you may encounter."

Any ideas? 
E.

Comments (21) | Leave Comment | Permalink
Readers Comments

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: lessthanthreerecords This user has validated their user name.
Web Site

Sun Sep 3 10:37:05 2017

I've received a similar message as a buyer, and I know that on a few occasions, people who purchased an item from me received a similar message.  eBay will not give specifics about why this message was sent, so it's difficult to tell if it's actually cause for alarm or not.  In my experience, it typically is not.  It probably means one of two things: either the item was removed by eBay or the seller's account was ended (either by eBay or by the seller themselves).  If eBay deleted the seller's account, there may be cause for concern, but you're still protected by buyer protection and/or a dispute process with your credit card or bank.  However, I think it's more likely that the item was removed due to eBay feeling it violates their policies (whether it actually violates their policies or not is a completely separate issue!)  In many cases, this does not mean there is actually anything wrong with the item.  For example, eBay's ''vero'' program allows copyright holders to have items removed if they are in violation.  The problem with that is, they do not actually need to prove that the items are in violation.  If you own a copyright, you can sign up for the ''vero'' program.  Once eBay processes your paperwork and confirms that you do actually own a copyright, you can report any item for any reason and it will be removed.  The only way it will be allowed on eBay again is if the copyright holder informs eBay that they reported the item in error, or if the seller presents eBay with a court order allowing the listing of the item.  While this can sometimes mean that the item is in violation of a copyright (a pirated item, for example), it does not always mean that.  For example, I sell white label remix records in which a small-time DJ takes a well-known song and remixes it without the permission of the original artist or record label.  Legally, the production and sale of such records is protected under ''fair use'' laws, which state that copyrighted material can be used to create a new product as long as a ''significant change'' is made.  Another reason for such a report may be that the copyright holder simply doesn't like the fact that you're selling an item.  I recently had an record removed at the request of Warner Elektra Atlantic.  Ironically, I purchased the record DIRECTLY from that record label!  They told eBay that the item was ''unauthorized,'' but when I opened a claim with PayPal and my credit card issuer stating that they sold me unauthorized merchandise, they stated that the records were authorized, but they didn't like the fact that I was re-selling them.  Legally, they have no grounds to do that, but I paid them just over $100 for the records in question, and opening a lawsuit against them would cost way more than what I would get out of it.  In any of these types of cases, a message similar to the one quoted could be generated if sales were already made from that listing.  So, while it could be cause for concern, it probably is not.  If you're worried about authenticity, try to google info on pirated versions of the product.  In many cases, if there are known fakes out there, there will be information on how to tell them apart.  If you believe the item you purchased was misrepresented, you can open a dispute, but don't assume that there is an actual issue based on the message from eBay alone.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: seb This user has validated their user name.

Sun Sep 3 10:39:06 2017

As a seller, I had this happen to one of my sales. The listing was removed after it sold because it was a recalled item (coffee pot) which I had no idea had been recalled. Perhaps this is what happened to you.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Bob V. This user has validated their user name.

Sun Sep 3 11:21:38 2017

I've had this happen with an item that violated either a trademark or copyright (I forget).  It's nothing to be too concerned about, but it would be nice if eBay provided a little more explanation.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Sierra This user has validated their user name.

Sun Sep 3 12:07:52 2017

@lessthan - you can claim ''fair use'' to create a mix tape, but selling that tape is infringement.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

This user has validated their user name. by: Marie

Sun Sep 3 12:36:30 2017

Try not to be concerned.  This is a normal thing for Ebay to do when your trading partner has done something that Ebay deems is against policy.  It may be a minor thing, it may be a major thing, or it may be something in between.

Ebay is NOT going to give you any detailed info as to why as that would be disclosing account info of the seller which would be wrong.  Same goes for sellers that get similar notifications about a  buyer.

Most of the time, your transaction will actually go off without a hitch if you just do as you normally do.  Pay and allow the seller the proper amount of time to ship.  It is a holiday weekend, so it could take a little extra time.

Also keep in mine that Ebay is NOT always right when they shut down a seller, so try to keep an open mind.  You will be fine as you have protections for your money if you've paid.  If this seller doesn't ship the item, you can get your money back easily.  But you will need to go find the item you wanted elsewhere and that can sometimes present a challenge.

But rest assured, you will be FINE.  Ebay NEVERS "deletes" a seller.  NEVER!  If Ebay were to completely close down a seller, the selling account remains open on Ebay for a minimum of 90 days after the last selling transaction the seller had.  The seller won't be able to list more items during this time, but the buyer can file claims, communicate with the seller or whatever else they need to do to get their transaction taken care of.  

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: pace306 This user has validated their user name.

Sun Sep 3 20:24:11 2017

Vero is usually wrong %99 of the time - that bring said- Marie is %100 correct on what happens.

EBay's lack of transparency is world famous - especially since most times they have no idea what or why they even do things.

Vero is pay for play and eBay turns a blind eye as usual to the crime - aka money talks and sellers walk.

As said - I wouldn't be too concerned- you just always have to remember who you are dealing with.... eBay "you know - morons" (blazing saddles)

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Gemz This user has validated their user name.

Sun Sep 3 23:56:38 2017

Don't worry about it. Happens all the time. If you get your item, then fine. If you don't, then file a claim with ebay and they will refund you. You can't lose regardless. I have had it happen well over 50 times in the last 5000 purchases I have made on Ebay. Never lost a dime on that situation. I don't love ebay in any way but this is nothing to worry about.  

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

This user has validated their user name. by: LasVagueness

Mon Sep 4 00:02:05 2017

As stated above, in all probability the listing violated eBay's arbitrary policies. For instance, if the seller was able to bypass eBay censors and list a Battle Jack (Confederate) flag, eventually the listing would find its way to eBay's Office of Censorship and the listing would be deleted and a disclaimer sent to the buyer.

1957: 'Father Knows Best'
2017: 'eBay Knows Best'  

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: destiny911 This user has validated their user name.
Web Site

Mon Sep 4 00:53:07 2017

It has happened to me and my item never arrived. I opened a case and was refunded. The seller was no longer a registered user. You may not get your item, but you should get reimbursed once the time allows you to notify as an item not received.  

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: cc This user has validated their user name.

Mon Sep 4 00:53:36 2017

Here's a unique way of handling eBay's crazy messages... Call them and ask "What does this mean ????" 1-866-540-3229.

But I agree with most of the messages... they took it down for some reason - ask them if it will ship, or when will you get your refund ?

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: skl3255 This user has validated their user name.

Mon Sep 4 01:07:50 2017

I've received these messages as well.  I purchased jewelry watch gift boxes from a seller in China.  Only that particular listing of his was removed, but I still got my gift boxes.  I think it may have been that he used someone else's pictures for his listing.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: mia This user has validated their user name.

Mon Sep 4 01:32:03 2017

Hi. Earlier this year, I had this happen twice within the span of a month. On both occasions, the advisement from ebay did not arrive until AFTER I had paid for the pruchase. Contrary to what someone mentioned in an earlier comment (claiming that ebay will not immediately remove an account), ebay had NARUed each seller's account. Confusingly, and a bit infuriating to be honest, I had to wade through the ''resolution center'' process. Must wait xx days past the expected delivery date, then One of the steps demands that you contact the seller (impossible) and try to resolve the issue... then wait ? 2 days for the seller to respond, or not... and finally ebay ''resolves'' the case by issuing a refund.

Because the second purchase was a somewhat pricey item, I did telephone ebay CS and give 'em an earful. I wound up almost feeling sorry for the apologetic hands-are-tied Filipino rep who I vented to. It's inexplicable, unconscieable -- big business run amok -- a transaction is disrupted by a fraud-prevention action and (yet) the action doesn't trigger an automatic, immediate, refund?

===============

Hello xxxxxmiaxxxxx,   We're writing to let you know that we've removed an item you recently
won:    1xxxxxxxxx3 - Logitech C930e HD 1080p 4x Zoom Brand New.
Since you've already paid for the item, you don't
need to do anything else. If your item hasn't arrived yet, it should arrive
soon. If it doesn't, then you'll want to open a case in our Resolution Center.
You can learn how to do this, plus find timelines for opening cases,
at:     http://pages.ebay.com/help/buy/item-not-received.html           We wish you all the
best on eBay and hope your future experiences are pleasant and successful. If
you have questions, please click ''Help & Contact'' at the top of most eBay
pages.          eBay still has lots of other great deals. Go to http://www.ebay.com to
shop. We hope to see you soon.Thanks,eBay Please don't reply to this message.
It was sent from an address that doesn't accept incoming email.eBay Document
ID: 45554531005 {snip}

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

This user has validated their user name. by: Marie

Mon Sep 4 01:59:30 2017

@pace

I would have to disagree with you here.  On something like this, I don't want Ebay being transparent.  If I were the seller and Ebay told my buyer why I was being suspended or restricted in some way, well say hello to my little law suit.

IMHO this is NOT the time for transparency.  Ebay makes a mistake way too often when restricting a seller, but even if it wasn't a mistake, Ebay has no business telling my buyer anything about my selling account.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: fifilapew This user has validated their user name.

Mon Sep 4 03:26:59 2017

Happened to me a couple months back with a charger for my Mac book. The authentic item arrived in a timely manner, USA seller still active. No problems...

HOWEVER, ebay removed ALL purchase order info including the tracking number that had been previously uploaded to my purchase history. Is this setting sellers up for a false INR claim if a buyer fraudulently claims they never received item???

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Barbbie This user has validated their user name.

Mon Sep 4 09:06:24 2017

Wondering if this could also happen to those items that ebay has de-listed due to no UPC or other current ebay issues.
Before I had an anchor store, they once de-listed all my variation items (correctly done by the way) due to avoidance of ebay fees, the whole listing is gone, poof, unless it had a sale, it is not in unsold because it is "illegal" even if it was compliant with the stated rules.  Apparently some competitor successfully got my listings deleted.  So now I have an anchor store so they will need to try something else.
(The Chinese and other competitors had the same format; some were in my opinion not following directions that remained, even though I reported every one of them.)

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: toyman This user has validated their user name.

Mon Sep 4 10:51:58 2017

As many have stated, this is a fairly common occurrence. Generally, it is due to the Seller having bent a rule or been flagged for an eBay offense.

This is actually one of the things that eBay does RIGHT. It gives you a chance to rethink your purchase.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

This user has validated their user name. by: Marie

Mon Sep 4 12:51:37 2017

@barbbie

This has NOTHING to do with UPCs.  Ebay would not sanction a seller for the lack of UPCs, they just won't allow the listing to be listed until the seller corrects it.  They aren't going to try and reverse an existing sale because of it.

The rule for UPC is a listing requirement now.  The problem you had with your store was a serious policy violation.  The two things are no where near the same.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Snapped This user has validated their user name.

Mon Sep 4 18:53:55 2017

"Ebay would not sanction a seller for the lack of UPCs, they just won't allow the listing to be listed until the seller corrects it."

Ahhh.  Stop an alleged assumed illegal or non-compliant, yet nevertheless vaguely yanked SOLD listing BEFORE it has a chance to cause all this anxiety and money float so the seller can fix (or more likely defend) the issue first.  

What an innovative idea.  Except for the money float part of course, it might even have merit to be included as a feature to count on in the next future update.  Or maybe the next...

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

This user has validated their user name. by: Marie

Mon Sep 4 19:59:00 2017

If Ebay closes a listing early, the refund the seller the listing fee if any applied.

eBay Alarms Buyer with This Vague Warning Message   eBay Alarms Buyer with This Vague Warning Message

by: Barbbie This user has validated their user name.

Thu Sep 7 08:29:43 2017

@Marie
I did not say UPC had anything to do with anything, I was responding to the comment/theory by someone else that this was somehow the case to which I did not think it was as they are easy for scammers to get anyway and told poster how to get one.

And my store has never had a "serious" violation. A drummed up one, yes, a serious one, no.   Even the CSR told me ebay was WRONG but that I had to relist everything as they were gone.  You must not have serious competition in your area. I do and the big ones can do whatever they want. I do the same thing now, they just can't say anything because I have an anchor store. If it was a "serious violation" it would not be possible to offer variations.

Variations are offered by ebay, ebay even has a separate listing tool for it, they are not serious violations. Unbelievable.

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