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Thu May 18 2017 15:40:57

eBay Offers Seller No Way to Fix Its Catalog Error

By: Reader

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Dear Ina,
I wanted to make you aware of an issue I'm having with eBay. I listed a limited-edition pressing of the score to "The Matrix" on red/blue colored vinyl. I included the UPC number in my listing, which eBay requires sellers to do.  

Upon listing the item, I noticed that eBay titled the item "The Matrix Amazon Blue/red Colored Vinyl Signed by Don Davis" (please note that this is NOT the title of the listing which I entered, but rather eBay's title for the item, I assume based on the UPC number entered, and I have no control over editing this title).

The issue I have is that this record is NOT signed by Don Davis! So, I can remove the UPC number, and be in violation of eBay's policy for doing so, or leave it, and risk getting a claim from a buyer who thought they were buying an autographed copy.

I contacted eBay through Facebook.  It took some effort just to get the eBay employee to understand the problem (they initially suggested that I revise my listing and remove the part of the description that was inaccurate). 

The last I heard, they want me to re-list the item using an almost identical process to what I did initially. They offered to refund any listing fees if I went over my allotment for the month.

This is where I'm running into yet another problem: I don't pay listing fees - I refuse to! I sell collectible items at (or sometimes above) market value, and most items I list do not sell in a given 30 day period (I often list items repeatedly for several years before the market value increases to what I'm willing to sell it for).  

Therefore, I can not afford to pay listing fees over and over again when (in most cases) it won't result in a sale. So, I use my 50 free listings every month, and hope for a free listing special which allows me to list all (or at least a significant portion) of my 700-or-so unique items.  

Although this is a separate issue, the last time I had all my listings active was late January. That marks the longest time in my many years with eBay that I have not been offered an extensive listing sale that allows me to list all my items.  

Getting back to the point, I was not offered an additional free listing credit, only a monetary credit should the extra listing result in a fee. I will not use one of only fifty free listings for the month to troubleshoot an issue on eBay's end.
Troy

Comments (11) | Leave Comment | Permalink
Readers Comments

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: FeelingFroggy This user has validated their user name.

Thu May 18 16:54:32 2017

Our first question is when the op had his listing all ready to list DID HE REVIEW HIS LISTING BEFORE HITTING THE LIST BUTTON,

IF NOT WHY NOT????

We have the same thing happen to us BUT we normally catch it before clicking on LIST....Solution we use if we miss it is to just delete the UPC Code and use Does Not Apply. Never worry about what Ebay thinks or doesn't think about using the does not apply. If they didn't want you to use it then they should delete it.

As for the free listing. We just dislike the people that only use free listing and then whine about them. WAIT UNTIL NEXT MONTH AND LIST IT.

Or quit being a whiner and ante up the dollar or two and relist the thing.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

This user has validated their user name. by: Marie

Thu May 18 20:41:33 2017

It is not a "violation of policy" to not have a UPC in the listing.  You can use the Does Not Apply setting.  At least for now.  That will change one day, but for now it is an acceptable setting.

The CSR gave you a valid solution to your problem, I'm not sure I understand your reluctance to relist the item.  Free is free.  If they are going to reverse the listing fee, then you are still not paying a listing fee.

Chalk it up to learning.  It is always best to review your listing before posting.  Don't assume anything, especially when you are allowing Ebay to fill in the blanks so to speak.  It was a mistake that is inexpensive and/or free to rectify with the exception of your time.  Next time you know to slow down and review the listing before posting.

It happens to all of us from time to time.  I've missed things before.  However I've haven't had to close a listing to revise and repost.  I've always just been able to revise my listing.

Good Luck.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: Snapped This user has validated their user name.

Fri May 19 08:50:55 2017

I'm thinking that the 'advice' offered to this point is a bit harsh.

Sure, one should always 'measure twice' before cutting, but this is an eBay problem that shouldn't exist in the first place.  And that's the real issue.

As to a desire to avoid waste, why is that a bad thing?  Again, eBay CAUSED the problem, and they should supply a user centric solution.  After all, isn't that what they demand of those who would service VIA eBay?  ''Quit whining''?  Really?

And sure, one can choose DNA for a UPC.  For now.  Any takers betting the 'issue' will be fixed when that option is eventually removed?

Regardless, that 'work-around' doesn't really address the issue.

Is the selected UPC item 'eBay title' actually correct for this item?  Or did eBay just choose that title because someone first listed the item with the signature using the 'unsigned item' UPC?  

Seems like that would be a good place to start in order to actually address the real problem, operator errors notwithstanding.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: FeelingFroggy This user has validated their user name.

Fri May 19 10:42:14 2017

@Snapped.

Problem has existed for months. Ebay doesn't care as its a little problem.

They have bigger problems than this noise.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: Snapped This user has validated their user name.

Fri May 19 11:22:51 2017

My apologies.  I assumed ongoing eBay obfuscation was implied.

Though it would also seem reasonable to assume that eBay's emphasis of late on a comprehensive UPC and accurate catalog compliance (they are still soliciting corrections?), despite delay in compulsion, would render this particular problem as somewhat larger than you portray, no?

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

This user has validated their user name. by: Marie

Fri May 19 12:20:27 2017

There are tons of bad UPCs out there.  Amazon has been fighting this battle for a long time without resolution.  Ebay has the same problem now.  Not on as large of a scale, but a problem nonetheless.

Ebay announced plans to take away the ability to Does Not Apply instead of a UPC last year.  But since not all items sold on Ebay have UPCs and/or ISBNs, they have to give an alternative to DNA.

They are suppose to be creating a way for us to create our own UPCs type numbers, much like Amazon's ASINs.  So we have DNA until Ebay is ready to release an alternative.  I'm not concerned that we will be losing DNA anytime soon.

I haven't used Ebay's catalog descriptions for a long time.  But if you have created a listing that you post without noticing that there are mistakes in the catalog description, can't you just revise your listing?  I know you can't revise the actual description in the Ebay catalog, but can't you remove it and add your own or a different UPC if one applies?

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: lessthanthreerecords This user has validated their user name.
Web Site

Fri May 19 18:02:37 2017

As an update to this issue, I am now experiencing a very similar issue with a different item.  Again, I listed the UPC number for a record.  Along with that UPC number, I filled in most/all of the product details including the genre, style, and record label (I entered ''rock'' for genre, both ''alternative / indie'' and ''punk / new wave'' for style, and ''BMG'' for record label).  I entered other details as well, but these are the ones that became an issue.  Upon listing the item, eBay changed the genre to ''R&B,'' the style to ''dance,'' and the record label to ''UK.''  Now, I don't imagine the incorrect genre/style will be that big an issue in terms of a claim, but it will effect what people see when browsing the music category.  A bigger concern is the record label.  As a music collector and re-seller, I often look for particular pressings on particular labels.  Misrepresenting the record label may not be a big thing for your average person who wants to hear some music, but I sell limited/collectible records, and the label does matter to many collectors.  Upon contacting eBay, they were no help beyond saying that these details were not grounds for a claim (I beg to differ, as I have had claims closed in the buyer's favor for issues less significant than a misrepresented record label.

Also, to address those comments that said I should review my listing, believe me, I do.  I check every detail at least twice before listing.  In both cases, the incorrect details did not show until the item was actually listed.  I do NOT select a product from eBay's list of options due to their information being incorrect more often than not.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: angryllama This user has validated their user name.

Mon May 22 04:39:14 2017

UNCHECK the (Accept these Details Box) at the Very Top of the Standard listing page where you see the Catalog Photo and brief description of the item YOU put in the UPC to find/list.
That way   VOILA  those WRONG INFORMATION "details" don't appear at all.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: Bidonmine This user has validated their user name.

Mon May 22 09:33:27 2017

My solution to UPC mis-match is to use Does not apply and then I put the UPC in the description.

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: spooky This user has validated their user name.

Mon May 22 10:39:52 2017

so you are one of the sellers who keeps relisting and relisting items at high prices that result in no sales? you are the problem - not eBay but I blame eBay too for allowing this nonsense. I wish eBay would charge high listing fees and offer no free listings to broom out the clutter!

eBay Offers Seller No Way to Fix Its Catalog Error   eBay Offers Seller No Way to Fix Its Catalog Error

by: lessthanthreerecords This user has validated their user name.
Web Site

Mon May 22 20:41:03 2017

angryllama, thank you for the tip, but it doesn't work that way any more.  That's what I've always done, but now, when I enter the bar code number, there is no pre-filled information, and no box to check to not unclude such information.  What they do now instead is "suggest" item specifics.  Some of them are correct, and in most cases, at least one or two are incorrect.  Obviously, I select the ones that are correct, and enter the other attributes manually.  However, recently, aspects that I enter are being removed and replaced with eBay's information.  Bidonmine, have you ever had an item removed when you do that?  I have had items removed when I don't enter the bar code in the proper box.  Many items I sell don't have bar codes, but I like to picture both sides of records, and if they see that a bar code is present, they remove the listing... not all the time, maybe not most of the time, but sometimes.  And I got no credit to re-list.  Perhaps, as you suggest, entering the bar code in the description might work, but in your experience, do you ever get a listing removed when you do that?  spooky, I do this as my sole occupation, so I would not say I have "no sales."  I do have far less sales over the last couple years, but I am by no means alone in that aspect.



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