I wanted to make you aware of an issue I'm having with eBay. I listed a limited-edition pressing of the score to "The Matrix" on red/blue colored vinyl. I included the UPC number in my listing, which eBay requires sellers to do.
Upon listing the item, I noticed that eBay titled the item "The Matrix Amazon Blue/red Colored Vinyl Signed by Don Davis" (please note that this is NOT the title of the listing which I entered, but rather eBay's title for the item, I assume based on the UPC number entered, and I have no control over editing this title).
The issue I have is that this record is NOT signed by Don Davis! So, I can remove the UPC number, and be in violation of eBay's policy for doing so, or leave it, and risk getting a claim from a buyer who thought they were buying an autographed copy.
I contacted eBay through Facebook. It took some effort just to get the eBay employee to understand the problem (they initially suggested that I revise my listing and remove the part of the description that was inaccurate).
The last I heard, they want me to re-list the item using an almost identical process to what I did initially. They offered to refund any listing fees if I went over my allotment for the month.
This is where I'm running into yet another problem: I don't pay listing fees - I refuse to! I sell collectible items at (or sometimes above) market value, and most items I list do not sell in a given 30 day period (I often list items repeatedly for several years before the market value increases to what I'm willing to sell it for).
Therefore, I can not afford to pay listing fees over and over again when (in most cases) it won't result in a sale. So, I use my 50 free listings every month, and hope for a free listing special which allows me to list all (or at least a significant portion) of my 700-or-so unique items.
Although this is a separate issue, the last time I had all my listings active was late January. That marks the longest time in my many years with eBay that I have not been offered an extensive listing sale that allows me to list all my items.
Getting back to the point, I was not offered an additional free listing credit, only a monetary credit should the extra listing result in a fee. I will not use one of only fifty free listings for the month to troubleshoot an issue on eBay's end.