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Mon Feb 13 2017 13:04:04

eBay Allows Returns for Frivolous Excuses

By: Reader
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Dear Ina,
eBay wants us to use 30-day return, I have no problem with that my problem is when someone returns an item eBay pays them right away. People don't read the descriptions they just look at a picture and buy. 

I sold an Antique jewelry box and it was returned because they were not vivid enough.

I sold a set of Antique statues and I put what was on the bottom in the description, they were returned because he said they were not the right statues.

I sold egg coddler and put in the description that the box was damaged, it was returned because the box was damaged.  

I pay for the packing products, print the label and mail the items I don't think eBay has the right to just give back our money when they have such a frivolous excuse.
Barbara
Reading EcommerceBytes Letters Blog: eBay Allows Returns for Frivolous Excuses
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Readers Comments

eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: RCL This user has validated their user name.
       
Mon Feb 13 13:18:59 2017
Yes, it does unfortunately. Even if you specify no returns, eBay can still require the seller to refund the payment.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Snapped This user has validated their user name.
       
Mon Feb 13 17:29:07 2017
Frivolous?  

eBay buyers don't need ANY reason to compel a seller to accept a return.  

Because eBay acts as if it is THEIR item being sold, thus any seller policy limiting return terms is rendered moot.  

An ethical venue would make that clear up front.  eBay is not an ethical venue.

eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: pace306 This user has validated their user name.
       
Mon Feb 13 19:30:33 2017
What most people dont realize is that the whys, hows and becauses on eBay dont matter.

Its hard to understand it all, myself included.

One would think that you wouldnt create a platform that day after day, week after week, year after year PURPOSELY hurts its partners - but there it is - eBay does. Its become eBays sport. Each quarter eBay adopts more rules made by people who have the IQ of a guppy (lawyers) whos only goal is to steal from their 3P sellers. (I say 3P because eBay has its hands and interests in various sellers and promotes them and their agendas)(but thats another topic altogether)

Theres a reason people in the business world DONT take eBay seriously, its because eBay isnt "REALLY" running an ecommerce site - its basically "The Sopranos" just in San Jose and not North Jersey.

The hows and whys dont matter because eBay via its quasi illegal shrink wrap license demands that you give them power to hurt your own self!

When you sell on Amazon, its THEIR sandbox. They spend the money on getting buyers, they pay for the traffic, they have FBA, they email you all the time, they are on top of it all. YES, some of their policies are horrendous - but its the cost of using them to make sales.

eBay does ... nothing. They own nothing (no warehouses, no trucks, no plains, no music, no movie studios, NOTHING) they produce nothing and have NO skin in the game.

The flip side is that they take ZERO responsibility when something happens. VERO, returns, unpaids, BBL - NOTHING gets eBay to do anything  - besides trotting out that old fool GRIFF, who cries like a 3 yr old who dropped her ice cream "sniff sniff ... if you dont use UPCs it will be the END of eBay, sniff sniff).

eBays TOS/UA lets them do as they please to you. It says they can hide your listings, it says they can force you to take back ANYTHING, it says "go ______ yourself, we are in control" .... how else could they win in ANY court in the land with their behaviors?

eBay wont ever compel a buyer to do ANYTHING, buyers are who they need and want, sellers are the fresh meat used as bait.PERIOD.

AS long as JD gets his taste of the action, all is fine. Now he gets it from 2 families - Paypal AND eBay ... why do you think he changed his mind on the split? In the beginning he was AGAINST it, now all of a sudden - hes for it. His cut/taste x 2.

Its sad that a once proud American company with a good idea succumbed to becomming a sleazy mafioso business ....  
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: Marie
       
Tue Feb 14 02:28:45 2017
Ebay is trying to be competitive with other internet sites.  Not just Amazon, but all other internet sites.  The way they handle returns is all geared to keep the buyers coming back to Ebay to purchase the next item they need or desire.

Ebay has policies that are basically one size fits all.  But their sellers are NOT one size fits all.  

Ebay expects ALL their sellers, no matter their size, to be able to compete with companies that might be a 1000+ times the size of the seller.  They feel that single parent with 4 kids next door should be able to financially handle and be able to compete with the policies and finances of a company the size of a Target or Nordstrom or some other mega company.

This is where it falls apart for many sellers on Ebay.  Amazon isn't a lot better for individual sellers as you have to compete with Amazon's liberal return policy when you are buying directly from Amazon [not an individual seller].  

It is crazy and sellers on Ebay need better tools to work with regarding returns.  Sellers should be able to deal with buyer remorse returns in ways that enable the seller survive yet be responsive to the buyer.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: pace306 This user has validated their user name.
       
Tue Feb 14 09:37:14 2017
Marie :) I love you BUT ....

eBay doesnt have to "compete", ISNT competing with anyone. The comparisons fall flat in light of the fact that ALL those other sites have complete control over THEIR issues .... where as on eBay, its the SELLERS merchandise and eBay is "just a venue" (or so they told the courts).

Amazon, Target, Sears, Walmart ALL get to make their own rules, because its THEIR playground. The same goes for 3p sellers on Amazon. When you sell on Amazon, you agree to THEIR rules. THEY are the retailer, you just piggieback on their listings.

On eBay, eBay sells and does NOTHING. They admit in the TOS that they dont even have to show your listings 24/7!

Theres no comparison at all.

When you return something at Kmart or Walmart, they and ONLY they get to make the choices on how things proceed. Theres a set of rules that you MUST abide by - or you dont get your money/item back. Theres no lieing, no cheating, no bricks in boxes, no false SNADs, no "take the loss its good for business BS". You follow the rules and the retailer makes the decision.

On eBay, some unasked for dope, sitting 3000+ miles away who doesnt know you, doesnt know your business, doesnt know the truth - hands out losses %99.9 AGAINST the seller - all day, every day.

eBay posts rules that it itself doesnt follow. Why have rules on the condition of items for returns if they wont be followed? why have rules for the BBL if they arent followed? why wont eBay remove negative feedbacks when they are product reviews and rude comments? Why doesnt eBay ALWAYS have its thumb on the scale.

eBay isnt just wrong, its morbidly wrong.

eBays own boards are FILLED with horror stories, of eBay wordsmithing rules to cheat sellers out of items and money - how long does this continue?

Last year Amazon recognized the value of its 30 seller base, and a good chunk of its business was because of it - when will it be eBays turn to give a damn about anyone but itself?  
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: RL15 This user has validated their user name.
       
Tue Feb 14 11:16:23 2017

when it comes to returns on fleabay, your lucky if you get the same item back that you shipped. and if the item is not destroyed you have extremely good luck.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: FeelingFroggy This user has validated their user name.
       
Tue Feb 14 12:00:22 2017
@pace 306

You are wrong.. It is ebays playground and you WILL play by their rules. Like it or Not.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: Marie
       
Tue Feb 14 13:15:41 2017
I stand by what I said.  That is my opinion.  Others may see it differently than I do but that doesn't change my opinion.  It also doesn't make anyone wrong, it only means we see things differently.  
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: DTSM
       
Tue Feb 14 13:43:10 2017
Imagine you had a brick and mortar store. You would have to deal with the same ridiculous claims face to face and in the best interest of customer service, you would still have to occasionally refund a customer over something frivolous. There is no perfect world when dealing with people.  
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: iheartjacksparrow
       
Tue Feb 14 15:42:29 2017
Wait... isn't the OP Barbara from Florida, who's been complaining for years about buyers and returns for years?
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: pace306 This user has validated their user name.
       
Tue Feb 14 15:49:01 2017
Froggy - not when you say "we are just a venue" it isnt.

The ONLY way eBay gets away with doing things, forcing things on people that you could never get away with in real life is the illegal TOS that you are forced to sign to sell on eBay.

Yes forced.

eBay says they have protections for sellers - well - where are they? They surely arent on this page: http://pages.ebay.com/help/policies/return-item-condition.html


THAT
page is totally ignored - in EVERY single case. It doesnt say ANYWHERE that its only in force if you can TRICK the buyer into admitting that they damaged the item. Yet thats the lie (thats fraud btw) eBay tells you when you call in.

"Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account."  REALLY? has that EVER happened?

You must also include, in the same condition as it was received:

All original packaging such as boxes, bags, tags, and UPCs

Its BLACK & WHITE and its bolstered by: "Why does eBay have this policy? Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't."

So is that all a lie or what?

BTW - eBay even admits its policies cause them litigation losses, but STILL refuses to do anything about it "From time to time, we are involved in other disputes or regulatory inquiries that arise in the ordinary course of business, including suits by our users (individually or as class actions) alleging, among other things, improper disclosure of our prices, rules or policies, that our practices, prices, rules, policies or customer/user agreements violate applicable law or that we have acted unfairly and/or not acted in conformity with such prices, rules, policies or agreements. Further, the number and significance of these disputes and inquiries are increasing as we have grown larger, our businesses have expanded in scope (both in terms of the range of products and services that we offer and our geographical operations) and our products and services have increased in complexity"


Lastly - Marie :) I wasnt trying to change your position on anything - I was just commenting on how your comparisons didnt seem "equal" when adding in all the facts (to me). Yes all the people you mentioned have ecommerce websites, but ALL of them except eBay actually sell things and have experience selling things. They make their own rules and you agree to those rules when you sell as a 3p seller. On eBay theres no 1p seller (that would be eBay), EVERYONE is a 3p seller and eBay creates and maintains rules that are unequal to say the least, immoral and illegal to say the worst.

eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: Marie
       
Tue Feb 14 16:39:09 2017
"I was just commenting on how your comparisons didnt seem "equal" when adding in all the facts (to me)."  That is pretty much the point.  Ebay holds us to standards that are meant for larger companies that can afford such things.  Small and micro sellers can't afford to offer such open ended return policies.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Moonwishes This user has validated their user name.
       Web Site
Wed Feb 15 01:20:07 2017
One of the main reason that I like selling on eCRATER is not having to go through the garbage that ebay sellers go through, which is why I don't sell there anymore. I do sell on Amazon and I'm starting to think they are also getting to big for their britches. But on eCRATER you set your own return rules and from what I have seen eCRATER dumps sellers that they perceive are selling counterfeit items ASAP and they are gone.

People can say that eCRATER doesn't get enough business, I say that the more good sellers we get, the more the word will get out and the sales will come.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Jim Y This user has validated their user name.
       Web Site
Wed Feb 15 01:26:14 2017
Ebay allows me to offer 30 days guarantee with the buyer paying for the return.  But that never happens, so why do they have that option in there?
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: mindelec This user has validated their user name.
       
Wed Feb 15 01:52:49 2017
the problem isn't really about ebay's return policy, the problem is that most people shop on tablets and phones and the ebay app makes the description hard to find..  the buy and watch links are big buttons, the item description a small text link.  i know it's there and i still have to look to find it.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Barbbie This user has validated their user name.
       
Wed Feb 15 01:55:54 2017
Ebay is very dishonest when dealing with returns. When a buyer returns everyday used items as SNAD (and then steals some too) because a used item (not an antique) looks too new and ebay backs them up, giving away your money, that is a problem.  There is no excuse for that. That is the stupidest excuse I have ever encountered and yet on ebay it just means any excuse is good enough. Ebay steals from sellers. That's it. No dedicated customer service could help, no special seller return service helped. They just aided in theft.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Barbbie This user has validated their user name.
       
Wed Feb 15 02:23:28 2017
Also, someone mentioned Amazon, at amazon if the seller does what they are supposed to do, they will get to keep most of their money and win their cases.  I have quite a few dishonest buyers on Amazon, some who have filed cases. I may have lost one case in years. Many times amazon will pay the buyer for you as well if they feel it is not your fault nor the buyers. Ebay has not done that in years.
Yes, you do have to accept returns, but you do have a lot of leeway and can usually get most of your money out of even bad returns.  There are written guidelines, follow them when you represent and you can win.  The only rule on ebay is seller loses automatically.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: donald This user has validated their user name.
       
Wed Feb 15 02:26:11 2017




I can understand someone returning an item within 30 days he/she isn't satisfied with but, return shipping should be on them not us. Even if is not as described.  That's how it is everywhere else I buy. In fact my CC force me return cost is my responsibility.





eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
by: Louise This user has validated their user name.
       
Wed Feb 15 10:38:12 2017
This is same problem with Amazon (believe eBay is trying to copy them). On Amazon Handmade I've had someone say, "her cell phone fell on floor and her dog ordered it;" another was "on vacation in Costa Rica and hit the order button by mistake." And for a customer to keep an item for 30 days is ridiculous.
eBay Allows Returns for Frivolous Excuses   eBay Allows Returns for Frivolous Excuses
This user has validated their user name. by: Marie
       
Wed Feb 15 12:56:33 2017
@jim y

If your buyer has opened a REQUEST for a return, you can structure that return in any way you see fit as long as your buyer agrees as well.  Ebay doesn't have ANYTHING to do with it while you are in the REQUEST stage.

So if you and the buyer agree that they will pay for return shipping, then that is what you can do.  For me, I do that on a buyer's remorse return, but never if it is a SNAD.  If I've made an error, then I'll pay for shipping without issue.

It is ONLY if the claim gets escalated to Ebay that they will force the issue of the seller paying for return shipping.  But allowing a claim to get escalated is dangerous for many reasons.

So it is in the sellers best interest to always come to a meeting of the minds while the claim is in the REQUEST stage.  You have lots of flexibility with a Request, but you are very restricted when it is escalated and chances are good that it will not turn out well for the seller.
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