After reading your article
yesterday ("Shipping Delays? What Shipping Delays? Carrier Confidence Continues
"), I thought I would let you know I have had customers writing over the last week about 8 missing packages dating back to December 7.
I opened cases for all of the packages. A USPS post office from a small town in Oregon contacted me regarding one of the packages.
He told me that USPS is running 10 - 15 days behind on 1st class mail. He said USPS has been "slammed" by all of the packages this year and they simply haven't been able to keep up. He also said that most of the missing packages should show up within the next week or so. They haven't been able to handle the volume because they have never been this busy.
He also said Amazon Packages are taking first Priority because of the money they pay, followed by Express Mail and then Priority Mail. 1st Class packages are handled last, thus the 10 - 15 day delay.
It was very refreshing to have someone who was actually candid and honest about their issues so I could relay this information to my customers.
Having USPS act like everything is just fine when you know they are having issues because you have a number of missing packages is much more frustrating than having someone give you honest answers.