|Wed June 12 2013 11:37:04|
Why Won't eBay Let Buyers Cancel an Order?
It happens... sooner or later a seller will have a buyer, on eBay, who has "accidentally" bid on an item, or changed their mind regarding the purchase, soon after purchasing.
The buyer will request that the seller cancel the transaction. This is where the problem, with eBay's current system lies. The BUYER cannot request a cancellation - only the SELLER can do this. Now, when the seller goes to the resolution site to cancel the transaction - it is NOT the buyer, but now, it's the SELLER who is wanting to cancel.
Now at this point, the seller must wait seven days, giving the buyer "time" to "agree" to the seller's request. During this waiting period, the seller cannot re-list the item.
Once the buyer agrees to the cancellation, eBay closes the "cancel transaction" case - BUT the buyer is NOW given the opportunity to leave the seller feedback!! Feedback? From a buyer who requested to cancel? From a buyer who never paid for the item? Leaving the seller at RISK of receiving a negative or neutral feedback?
The ONLY option (to avoid this) is for the seller to IGNORE the buyer's request to cancel, THEN wait a number of days and file a NON-PAYMENT against the buyer...which often, understandably, angers the buyer...but, using THIS method, the buyer cannot leave feedback for the seller.
Imagine you sell TWO of the same type item to a buyer, and the buyer requests that you cancel ONE of them? (This happened to me.) You request a "cancel transaction" on the one item, and the buyer quickly pays for the second item, but fails to follow the process and "agree" to the cancellation? (They either do not understand, or are too busy to follow through.)
Now, you are in a position where you may easily receive not ONE but TWO negative feedbacks!!
All of this could be avoided simply if eBay would require the BUYER to file a request of cancellation, since THEY are the one requesting it, and THEN have the SELLER agree to the request! The item could be re-listed much quicker.
Considering ALL the changes that eBay is constantly making to their site, WHY don't they consider this change?
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