|Wed May 30 2012 12:10:27|
eBay Buyer Claims SNAD - What Should Seller Do?
I recently received an email from a customer on eBay stating that the item he received was not as described. He claimed that I sent him a used circuit breaker when I advertised, and sent, a new one.
I asked him for a picture of the item he claims he received and it does not match the picture of the item I listed on eBay. I have included links to the two images, the first is the one I advertised, and the 2nd is the item he claimed to receive. This is the only one of this item I have in stock so I am 100% sure it is the item I sent.
Advertised Circuit Breaker
I am just writing because I am concerned about how to proceed with this. I do not want to accuse the buyer of trying to rip me off, but the item he claims to have received is clearly not the one I sent.
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