|Wed Apr 25 2012 22:10:41|
Feedback Changes Turned eBay from Fun to Fearful
Now, when someone buys something through eBay we have to say uh-oh.
Used to be if someone bought something it was a happy thing. But now, there's quite a bit of potential liability for sellers in every eBay sale.
Now, you might sell something and have the buyer give you negative FB or low DSRs (a completely subjective standard that has absolutely no basis in fact) which might ultimately cost you thousands of dollars in extra eBay fees. And you can get low DSRs even if you did *everything* right.
UPS might break it or lose it and you will get the blame even though you filed a claim and refunded it or replaced it.
The money you made on the sale is so much less than the extra eBay fees you will pay for the next year it would have been better to just throw that item out. Or even better to find a way to sell it outside eBay.
The more sales you can divert from eBay the better since sales completed though eBay are so much worse, at least potentially. Less fees, less chance of bad DSRs, less hassles, less problems with an intermediary like PayPal holding your money.
EBay has now made it clear that they consider it negative if there is communication between buyer and seller. If a buyer emails you at all, even just to say "That was great, I love it!" eBay somehow considers that a negative!
They are taking emails out of those communications as a way to stop off-eBay sales, because of their paranoia. Paranoia that is probably well placed today.
Why eBay would foster a system that results in sales through eBay being so potentially negative for the seller I cannot imagine. It sounds insane, doesn't it? But it's what we got. Insane.
We just lost our TRS and a couple weeks later lost our powerseller because of low shipping and handling DSRs. This is after over 13 years and millions of dollars in sales. And guess what? In 100% of the cases the buyer knew to the penny what he was paying for shipping and handling. Even that wasn't enough ! If you don't like the shipping cost, just don't buy. How is a 52# item going to be packed and shipped 2500 miles for free? It's impossible.
If I had been able to divert even two or three of those sales to outside eBay that wouldn't have happened.
We generally use the eBay shipping calculator and sell big heavy items, and we sometimes lose money on shipping.
Even that is not enough! It's a very weird system eBay has forced us into.
The buyers are so much worse, so uppity and so much less nice than they used to be. 10 years ago we used to remark that everyone was so *nice*.
EBay buyers today want cheap prices, fast free shipping, support the same as if they paid retail., which in our case could be 10x what they paid to buy from us.
It's impossible. No company can afford to provide all that. But eBay doesn't care, they get paid their commission off the top, even if there is *no profit*.
I hate to say it but the interlocking FB was what made everyone so nice. It made people want to work things out.
Now that is gone and we have buyers that we mostly dread hearing from! Weird!
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