|Tue Apr 24 2012 22:26:01|
Should Buyer Pay Return Shipping for eBay Seller's Mistake?
A view from the other side of the fence,...|
I'm a seller (over 10,000, all positive feedback) and want to tell you about a problem I've had as a buyer. I did a stupid thing, something I should have known better than to do! I bought a blanket from a large seller (99.1 feedback, with over 30,000 sales), without first looking at his detailed feedback.
From the photo, the blanket was exactly like the one I already own, from which I'd removed the tags. I used "enlarge" to check the edges of the blanket in the photo to make sure the edges, hem and stitching were the same. It was a very distinctive blanket - sherpa on one side, thick velouor on the other and the color was the same. I could tell, without any doubt that the photo was the blanket I wanted.
Well, on the bright side, the blanket arrived quickly. It was $49.99, which included shipping. The blanket arrived this morning.... absolutely nothing like the photo! It actually appears to have the hem sewn backwards - the sherpa is hemmed overtop of the velour, the fabric is thin & flimsy, the color is wrong and it's just so obvious it's NOT the blanket in the photograph.
I contacted the seller, who said return at MY expense. I'm in Florida, they're in California, so shipping will be somewhere in the neighborhood or $15.00.
My question is.... Why should I have to incur the cost of returning a blanket which was totally misrepresented!?!? They've told me already that their policy is to refund only the cost of the item - NOT return shipping. This just isn't right!! Back to my stupidity.... the seller has 100+ negatives for the year and 150+ neutrals.
Same sort of thing is happening to a relative - she bought glass bookends, that arrived in pieces due to very poor wrapping. She is having to incur the cost of mailing the broken pieces back to the seller. Again, NOT RIGHT!!
I know, as a seller, if I make a mistake, I eat the cost of the return shipping and if something were to arrive broken, I'd not even ask that it be returned - I'd just refund. Obviously there are quite a few sellers who just don't get it!
A buyer SHOULD NOT have to pay to return an item when the return is due to the seller's misrepresentation, poor packaging or other instances where the buyer is not at fault.
Just my 2 cents regarding the return of items.
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