|Sat Mar 31 2012 08:44:03|
eBay Grills Seller on Source of Inventory
By: Ina Steiner
Dear Ina, |
This was the craziest phone call to eBay I just had to share it. Been selling for many, many years. Performance is above standard, policy compliance is high, account is current, etc.
I have limits on my account of how much I can list plus every time I log in a screen pops up that I am below performance standards. I called eBay (big mistake) to ask that this screen be removed and my limits possibly be removed also.
The first customer service person I spoke with reviewed my account and said my account is in great standing and there is no reason limits should be there or performance screens should be coming up. When I requested they be removed she said she had to transfer me to another dept. for review.
When I got to that dept. that is where the craziness began. The customer service person began by telling me that my account is in excellent standing and my performance is above standard. She also informed me that there is no performance screen popping up on my account (I must be imagining this).
She then aggressively went on to say that we needed to "talk about" my account and what I was planning to do with it in order to remove any listing limits. She said she wanted to know where I get my merchandise and what type of seller I am.
I asked her what she meant by "where do I get my merchandise?" She said "Are you selling things that are just lying around your house?, Are you buying to resell?, Are you selling your own personal items?, Are you buying from a distributor to resell?"
I asked why she needed to know and she responded that she wants to know where my items come from and we needed to discuss my account further.
I was feeling very defensive at that moment but decided not to let her know it because I don't know what she was going to do to my account. I told her these are things of my own (not true and really none of her business). She said again that she and I needed to "discuss" my account and what I was going to do with it.
I told her I wanted to talk about the listing limits and she responded to say that there is a listing limit on every single person on eBay whether it is shown or not. Now, of course I know that is not true. I have more than one account and there is not a limit on the rest of the accounts but again, I did not tell her that I have more than one account.
She repeated that every single seller on eBay has a listing limit and mine could be raised but never removed. She said some may not be shown but they are there. I told her to "never mind" and just to leave my account the way it is.
I eventually hung up on this nonsense call. I have had some crazymaking calls to eBay but this one takes the prize of all time.
Note from the Editor: We asked eBay if it is telling its reps to ask sellers where they source their merchandise, and if so, what eBay is doing with the information, we are awaiting a response.
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