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EcommerceBytes Letters to the Editor Letters to the Editor
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Wed Nov 9 2011 15:53:16

Sellers Object to eBay Takeover of PayPal Shipping-Labels

By: Ina Steiner
Sponsored Link
Note from the Editor: We've been receiving letters from sellers up set about eBay taking over shipping label processing from PayPal - see this October 27th letter, which includes a response from eBay spokesperson Johnna Hoff. Today, we're printing two more letters about eBay's new practice.

Dear Ina,
I'm not sure if this has been covered by I realized this a few week ago. Recently, eBay started handling ALL the payments to the USPS for the postage labels. Before, when we printed the labels on ebay, WE paid the post office directly via paypal.

As a top rated seller, eBay is now offering 20% discount for priority postage.

That's when it hit me. eBay is getting A DISCOUNT for volume postage from the post office while they charge most sellers normal postage rates. That is why they decided to take it over. They pass on the discount to Top Rated Sellers only, pocketing the rest.

Ridiculous and immoral and should be illegal.
Food for thought.

********

To the Editor,
When processing an eBay order this morning I was surprised to find that PayPal is now forcing its shipping service through eBay. After processing the label I contacted PayPal and was informed that PayPal is in the process of transitioning all shipping over to eBay's system.

The change will allow eBay to report higher revenue volume levels when the transition completes and all shipping is eventually forced through eBay.

This is more of the same smoke and mirrors that is synonymous with eBay under its current mismanagement, and is part of eBay's ongoing deceptions aimed at impressing investors through revenue shifting as opposed to genuine sales growth.

As a seller this unannounced change is painful on several levels.

First, eBay permits buyers to rate sellers on communication as part of the DSR process, yet for some reason, eBay allows fewer characters for messaging buyers when processing labels than did PayPal.

The significantly smaller character limit in eBay shipping messages was a primary reason why we refused to use eBay shipping when it was first introduced. Shorter message space serves to significantly reduce the amount of information sellers can communicate to buyers as part of the shipping process.

The abbreviated communication space allotment illustrates how eBay intentionally imposes limits on the ability of sellers to communicate with buyers, thus reducing the effectiveness of seller to buyer messaging. This amounts to another restriction eBay imposes knowing full well that it can negatively impact seller ratings.

If eBay is going to force sellers to process labels through eBay shipping, then eBay's shipping flow should allow sellers to include a longer message to buyers that is equal to what sellers were able to send through PayPal and thus offer a consistent experience for both buyers and sellers.

Second, there is an obligatory glitch resulting from this change. After processing the label on eBay because I had no choice, PayPal did not automatically pick up the tracking information and it had to be manually inserted. This may not be a major concern for a single transaction, but with the holidays coming and sales expected to increase, the need to manually insert tracking information into PayPal will be extremely frustrating, painful and time consuming.

As usual, eBay's forced and unannounced change is obviously not fully tested and is not ready to perform as expected - nothing new there, sellers know full well eBay does not care how policy and system changes negatively impact the sellers efficiency.

Third, with PayPal shipping retired, as a multi platform seller we have zero interest in processing shipping labels through eBay for non eBay transactions.

In the past, we did not mind using PayPal to process labels for non eBay transactions (even though they are the same company), but the concept of eBay getting revenue flow out of non eBay transactions is a non starter.

As of today, we will remove PayPal as a payment option from our non eBay listings and will exclusively offer Google Checkout, checks, money orders etc..
 
Additionally, we are now looking at other shipping label services for all of our shipping needs both on and off eBay. We formerly processed 100% of our shipping labels through PayPal so we could keep our expenses all in one place to make bookkeeping easier. Since this edict from eBay/PayPal is forcing us to sign up for a third party shipping label service, then we might as well get our moneys worth and process both eBay and non eBay shipping labels through the new service provider.

By their actions, eBay has assured that neither eBay nor PayPal will benefit from the revenue volume generated by this seller with regard to shipping. PayPal will also now lose transactional revenue from our non eBay sales due to the company's attempts to shift revenues and deceive investors.

Sign me,
"Tired of being handcuffed by eBay and beaten with their stick"
 
Reading EcommerceBytes Letters Blog: Sellers Object to eBay Takeover of PayPal Shipping-Labels
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Readers Comments

Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: Julie
       
Fri Nov 11 11:02:59 2011
I use the Premium Endicia service and have for a few years now. I have 2 Dymo Labelers (1 for First Class and 1 for Priority labels), use Dazzle to process the addresses and it makes shipping a snap! We can process and label 100 packages in under an hour. It's worh every penny. Why give Ebay any more $$'s when there are other better options out there?

(Note: I stopped selling on Ebay a Looooong time ago, and I never looked back. )
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: zvicki
       
Fri Nov 11 11:30:13 2011
I have only used the paypal/ebay shipping method a few times and found it frustrating and inefficient. I have always used usps.com - no problems what so ever. The only bummer is, I have to go back and check off each item sold as shipped - Ebay's stupid management at work once again - Sigh.....
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: Canadian Seller
       
Fri Nov 11 12:20:02 2011
As a Canadian Seller, I can't ship via the USPS.  I can't use the new shipping system on the .com site (nor do I want to switch over to the .ca site, which would be a major hastle).  So, for now - I log into paypal & ship manually from there.  If they take that away, I'm not sure what I'll do.......
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: Steve This user has validated their user name.
       Web Site
Fri Nov 11 14:33:46 2011
People actually use eBay/PayPal shipping? And then even complain about it...

Could somebody please show me one professional shipping company that uses them. I must be missing something here.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: JD
       
Fri Nov 11 15:02:45 2011
I totally agree with Moonwishes, why give eBay or PayPal any more business when all they do is take and take and control everything you do. I have been using Endicia for many years now. Not only can you print postage on regular paper, cut it out and paste it on your packages, but you can inexpensively purchase a refurbished thermal printer to print 4 x 6 labels like the ones used by UPS. Endicia's postage printing software, Dazzle is incredibly powerful and versatile. I can actually print a 4 x 6 label for international first class mail that includes the custom form already on the label itself. This saves me time not having to fill out the little green customs forms  manually. I suppose that Endicia may be a little much for the casual eBay seller, but if you ship over 50 orders a week, it could save you a lot of time.
And @ Scotty, I have been using the feature Endicia provides to send the tracking number to eBay for quite a while. It is glitchy sometimes and I believe it has something to do with communication between eBay and Endicia, but the next day it's working again. I think it's a great feature so I don't have to manually copy paste the tracking number on every order on eBay. Anyway just wanted to give my two cents, I don't work for Endicia I'm just a cheerleader because since I started using them many years ago it has saved me a ridiculous amount of time, not to mention that I have carrier pickups and don't have to go to the post office, but even if I did, I can just drop my packages off in any mailbox or hand them to one of their clerks all ready to go.
JD
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: exdwh This user has validated their user name.
       
Fri Nov 11 16:50:58 2011
I've used PayPal shipping (for eBay purchase) as recently as yesterday. I still receive the same notification/receipt e-mail.

Isn't all this discussion really about a default link? Can't you click on 'transaction details' within eBay and then print your label from the PayPal-provided link?

--David
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: patti O
       
Fri Nov 11 17:01:51 2011
I think we have to be prepared... by the looks of it eBay/PayPal is going to require that only eBay shipping labels be used as it's the only trusted way to print labels and ship your orders...
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: exdwh This user has validated their user name.
       
Fri Nov 11 17:06:13 2011
If eBay wants to take ownership of shipping labels, then they should also take responsibility for any incorrect mailing address they supply,

--David
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: Ann
       
Fri Nov 11 17:31:31 2011
I have two different PayPal accounts but eBay and PayPal can't seem to keep them straight.
PayPal is my Merchant Processor for my website and the email address for that account is totally different, than the personal account, I try to use when I purchase something on eBay.

My eBay account is set up properly with my unique, personal email address but every time I buy an item on eBay, it automatically inserts my business email address.  No amount of complaining has worked and each time, I have to change the email address, eBay is trying to force me to use, for payments of eBay purchases.

I use PayPal for shipping most website orders but I’ve always been angered by the “Free Advertising”,
on the top and bottom of every label.  When I cut out the label, I cut off the top with eBay displayed prominently and the bottom, where PayPal adds it’s advertising.  Why should a business account like mine, offer “Free” eBay and PayPal advertising??

WHY EBAY IS TAKING OVER PAYPAL
It’s time that someone forces PayPal to be regulated, with the same rules and oversight, as any bank. This take-over stinks and I suspect it’s because, someone recognized, they were vulnerable and would soon be subjected to banking regulations. Now that they offer “split  payment options”, they are effectively lending money to customers and charging interest, just like a bank. All transactions are identical to those of a bank: They offer credit cards and they accept and disburse payments. Banks are allowed to hold payments, till funds clear, so why can PayPal hold funds for 21 days or longer? That happened to me last week, with a payment from a repeat customer, who orders monthly. No one could explain why or how long the funds would be held, something that would never happen, at a regulated bank.
THERE IS A SIMPLE REASON-eBay is not a bank and if PayPal is a subsidiary of eBay, it would be more difficult to prove that PayPal is a Bank.  
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: James
       Web Site
Fri Nov 11 23:34:29 2011
I think that's the final straw for me. Should I even bother sending eBay a letter explaining to them why I'm leaving?
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
This user has validated their user name. by: Bob
       
Sat Nov 12 09:59:48 2011
Went to print a label on Paypal and I had the "priviledge" of having to use the new eBay label system the other day. What a glitchy multi-screened PITA...
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
This user has validated their user name. by: elpereles
       Web Site
Sat Nov 12 11:01:49 2011
Today I saw it. I prefer the old PP system for postage.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: woodjungle! on Ebay
       
Sat Nov 12 11:20:06 2011
I was the one that wrote the letter to Ina at the top of this thread. I have no problem printing labels on ebay. in fact, for the one off labels I do, I think it's pretty quick and seamless.  As I stated however, I despise how they have arranged it so they can pocket a HUGE discount throught the USPS.  They are scraping.  They have been for quite some time now.  Company's that have to scrape, cut, screw, lie and steal to emulate growth usually burst into flames at some point. unless of course they decide to actually conduct a real business and try to grow.  Its only a matter of time before the crossroads.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: One day at a time
       
Sat Nov 12 13:32:04 2011
IMO eBay is setting shipping up this way to justify legally the FVF on shipping. How could eBay charge a shipping FVF fee if sellers were going directly to Paypal? Part of Paypal's fee included shipping. Ebay did nothing in the way of shipping to warrant this fee. So now they are forcing sellers to use their labeling system, whether we like it or not, just the same way they forced Paypal down our throats.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: scissors This user has validated their user name.
       
Sat Nov 12 21:45:11 2011
Yesterday I had a situation where I needed to print a go label which as many of you know is a label non-ebay purchased (or etsy or anywhere). This was a rough situation given USPS delivered a International pkg to California - um already a mess - now given this was an Etsy transaction I was surprised at the help I received from paypal but they can be great. I could tell he had been working there a long time - and he told me quote  '' none of these features will be here once we fully transition over to ebay shipping label platform''. WHY do they screw up everything that works with/for us?. I do not need to be told to leave ebay - things are already on the move for me - after the holidays - the point is Ebay does not see it what they are doing - this I do not understand!
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
This user has validated their user name. by: Tula
       
Mon Nov 14 14:54:00 2011
I started using Endicia years ago to handle international first class postage and always used Paypal for the domestic 1st class labels, since they didn't handle the international labels. I tried the eBay version of the process once and it was tedious and a pain compared to Paypal or Endicia. If they decide to force it on us, I'll simply use Endicia for all of it. The tracking numbers get posted automatically for eBay transactions, so it will work fine. Plus, you have more options for label sizes and customization. I've been completely happy with them to date and won't mind moving all of my postage handling there. Note: I don't work for them, either - just a happy customer.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: michael
       
Tue Nov 15 10:44:24 2011
Paypal shipping has now merged with ebay shipping.  Previously when printing the postage via paypal the option to have the cost of the shipping defaulted to your ebay credit card was available.  Now the cost of the postage is a direct debit to your paypal account balance or bank.  I have contacted paypal and they advised me the option to place the cost of the postage on a credit card when there is a paypal balance is no longer available,  Obviously this is a major cash flow problem.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
This user has validated their user name. by: Pete
       
Tue Nov 15 22:24:47 2011
It seems not all Paypal non-Ebay sellers were migrayed to the new Ebay shipping system at once. I received my unpleasant surprise today. Not only is the new program slow and painfully dumb, it has apparently also crashed for some users. The comments on this board have helped me understand again why Ebay/Paypal are in league with the devil.

As far as to why many of us have used Paypal shipping in the past, as seems to be a popular question? Thats easy: First shipping on paypal was seamless as your orders and shipping were on the same page.
Second, you could track previous shipments on your order page at a buttons click.
Third, there was no monthly charge to print labels and Paypal shipping even accepted Brother continuous labels which USPS for some reason does not requiring expensive sheets of inkjet labels.

Just to name a few.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: ljeanne
       
Wed Nov 16 14:53:39 2011
Yesterday was my first experience with the ''new shipping'' on paypal and it was for an etsy order. Stunned at first to see the poorly set page to get a label printed out, I then checked details and there  was a listing of the items purchased and even though the buyer had paid me shipping in big letters were ebays famous words  FREE SHIPPING. Finding no one to change the screwup, I went into the multi shipping format and fortunately not yet has ebay got their claws into that and I was able to print my label out as I wanted with no interference from ebay.
Sellers Object to eBay Takeover of PayPal Shipping   Sellers Object to eBay Takeover of PayPal Shipping
by: alexb
       
Thu Nov 17 01:11:29 2011
The part I really object to is having ebay any part of sales from my website and other venues. I would eventually want nothing to do with ebay and this is just one more way for them to cook the books and make it seem as if ebay is more profitable to shareholders than it really is and making Donahoe look good so he can get a big bonus and manipulate the stock some more to his advantage. Plus there are a lot of customers who want nothing to do with ebay so what kind of notification are they getting when I ship through paypal and does it come from ebay? I am about ready to just go to stamps.com and go that route. I would just hope everyone else does too.
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