|Wed Sept 15 2010 18:36:21|
eBay Sales Down 90% after Removal of TRS
By: Ina Steiner
To the Editor:|
I have been selling on Ebay for 3 years and have had decent sales up until this past 30 days. Ebay removed by Top Rated Seller badge because 3 buyers felt my shipping charges were excessive (1's and 2's in DSR section) in a 3-month period. Interestingly, all the other sections contained NO 1's and 2's. So out of almost 500 transactions in a 3-month "review" period, 3 buyers dictate my sales for the remaining 30 days.
My sales have literally dropped 90%. I go days where I have 1 sale. I used to sell in the hundreds daily and now I sell in the LOW double digits. Also, NO WHERE on my dashboard did it alert me to my TRS badge being in jeopardy, so I was shocked when I noticed my status is now "above standards." When I look at my dashboard, it shows 2 1's and 2's ratings, but the period reviewed by Ebay is not the same period reflected in the dashboard. ?????? What is going on here?
This has left me an emotional mess, unable to pay my bills and sleepless. I have contacted Ebay twice and finally got through, once to live chat and once via phone. Both times I was assured that the lower status is not the reason for lost sales and that there are a many "variables" that dictate sales. How is it that this is the FIRST time in 3 years I have taken a hit so hard and coincidentally I lost my badge during this same period??? I can track the decline in sales to the exact date the badge was removed.
Ebay's solution??? Offer free shipping and raise my prices to reflect the shipping cost rolled into the sales price. This means more money for Ebay - a bigger piece of the pie for them. So, they are essentially forcing sellers to offer free shipping so Ebay gets more of the pie in exchange for return of a TRS badge? This is just plain wrong and I am sick of the dictatorship that goes on at Ebay.
I am interested to hear if any other established sellers are facing the same situation.
sleepless & saleless
Note to Ina: Please keep my email address and user id confidential as the last thing I need from Ebay is more trouble.
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