Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Sept 10 2017 20:53:34

Sellers Learn to Distrust eBay Emails

By: Ina Steiner

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Some eBay reps are telling sellers that an important email the company sent them last week is a spoof, but that doesn't appear to be the case. Our investigation indicates eBay is using third-party companies to send email to sellers on its behalf, contributing to the uncertainty over the authenticity of the emails.

Further compounding the issue is that eBay has been making changes recently without posting them to its announcement board, or in some cases failing to provide updates on changes it announced weeks or months ago. 

Sellers contacted us last week over an email they received from eBay with the subject line, "Important Changes to Our Contact Information Policy." The email warned sellers that their listings included their contact information, but many recipients said they do not include their contact information in listings. We wrote about the issue here.

A reader afterwards forwarded a message they received from eBay after they inquired about the authenticity of last week's "Contact Info" email. The message stated in part, "Copies of any emails we send you about the status of your account or a change in your account information will be displayed in My Messages. This is especially helpful since many spoof emails try to convince you that your account is in jeopardy."

However, that reader and several others who received the "Contact Information Policy" email told EcommerceBytes the message never appeared in their My Messages.

We took a look at the emails forwarded from readers and found they originated from an IP address belonging to Emarsys eMarketing Systems AG's IP. We ran it through SPF records (Sender Policy Framework) that showed that Emarsys is authorized to send email on eBay's behalf.

Other non-eBay companies that have permission to send email on behalf of eBay, according to the SPF database: Salesforce, Docusign, Campaign Monitor, and Conversant.

It's vital for sellers to trust communications they receive from eBay, but large-scale data breaches make users even more vulnerable to spoofs and scams.

eBay should heed its own advice about displaying legitimate messages in sellers' My Messages, and it should use all the communications tools at its disposal to reassure sellers about the legitimacy of its messaging, including its Seller Announcement Board.

Remember, when someone contacts you via email or phone and has detailed information about you and your accounts, remain skeptical. Never click on a link in an email to log into an account - always login by going to the site directly or through a bookmark. And take information you receive from eBay's own customer service department with a grain of salt.




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Readers Comments

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

This user has validated their user name. by: toolguy

Sun Sep 10 21:28:08 2017

I DON'T read my emails on the account I use for eBay.

If it's not in my messages I'm not reading it. . .

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: eBay Shill Buster This user has validated their user name.

Sun Sep 10 23:38:17 2017

Just one in the long line of embarrassments for the worst managed company in the history of the web, eBay is the next Yahoo for sure.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: imbloated This user has validated their user name.

Mon Sep 11 00:05:58 2017

Shill Buster : or the next Equifax.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

This user has validated their user name. by: Ming the Merciless

Mon Sep 11 00:08:18 2017

It is inconceivable to me that a corporation that currently has two times more employees that it actually needs can't manage to find enough bodies to handle mass emails.....

#failing

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: mickeyfinn This user has validated their user name.

Mon Sep 11 00:43:59 2017

An email address that can never exist:  competence@ebay.com

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: Snapped This user has validated their user name.

Mon Sep 11 00:59:12 2017

Unfortunately, it isn't inconceivable that eBay would operate to find itself in this question of trustworthiness and competence over their use and management of the eMail system they are limiting their customers to use to communicate about transaction detail - justified by a claim of need to assure trustworthiness and competence.

Just another blatently hypocritical day on the Bay.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: Volvo351 This user has validated their user name.

Mon Sep 11 04:12:20 2017

Customer [non-]Service Reps don't know WTF they're talking about? Gee, I'm totally shocked!

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: FeelingFroggy This user has validated their user name.

Mon Sep 11 04:26:07 2017

Gesh one means the sellers are as stupid as they think buyers are.

How ironic........Too funny

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: unknown This user has validated their user name.

Mon Sep 11 04:47:47 2017

Old news. A few years ago I got an email from 'Emarsys' which my email client couldn't filter properly so it stood out. Brought it up on the boards and everyone freaked saying it's a spoof but I researched as best I could and discovered they had authority to send emails on ebay's behalf. But there was still no copy of the email in ebay's 'my messages'.  Confusing. So I called T&S and got someone who also freaked saying it was a spoof, I gave away my password, immediately change - and I brought up the research and emarsys - T&S didn't care, just change it now, change it everywhere, standard freak out stuff.

2 hours later I got another email from T&S saying, oops, that email is ok and you didn't need to change your password.

It took 4 whole days for that emarsys email to show up in ebay's 'my messages'.  

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: Windkissed This user has validated their user name.
Web Site

Mon Sep 11 05:45:44 2017

I made a sale last week.  We normally get an email informing us of the sale and one telling us its been paid for, then we get one where the shipping label has been printed and paid for as well.  It disappeared off my computer the next morning.  It was gone.   I DID NOT DELETE IT?  So what happened to it????????????????

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

This user has validated their user name. by: Rexford

Mon Sep 11 07:01:34 2017

Here's an idea: Take all of those employees who are constantly "rebuilding the house" (i.e. the convoluted, not needed and not wanted Seller Hub) and reassign them to roles that are critical to running eBay optimally, including outsourced communications.

eBay constantly tries to put lipstick on the pig when the pig clearly needs a potent dose of penicillin.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: TomH This user has validated their user name.

Mon Sep 11 08:20:15 2017

Since eBay is at the bottom of my personal priority list, I really do not care who (whom?) they say is authorized to send email for them -- if it is not in my ebay account pages then it does not exist.

They and only they should be sending their email.  What an idiot company it has become.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: lessthanthreerecords This user has validated their user name.
Web Site

Mon Sep 11 08:42:34 2017

You should take the word "Emails" out of the title of the article.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: Bidonmine This user has validated their user name.

Mon Sep 11 09:04:27 2017

If the email does not appear in seller HUB, I ignore it

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: Bethofvt This user has validated their user name.

Mon Sep 11 09:27:22 2017

I got that same email, thought it was legit, but just in case, sent to spoof @ ebay.com and they confirmed it was a spoof email 3 days later, even though by then, I had confirmed it was not. Can't trust emails from them, can't trust them to confirm or deny spoof emails correctly.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: eBay Shill Buster This user has validated their user name.

Mon Sep 11 12:17:39 2017

This is a reflection of the folly of leadership under Devin, he caters to Wall Street spinning incredible lies about eBay's great future due to his promoted listings and sellers hub at Wall Street conferences, when in fact, these programs are a major abomination and embarrassment in reality to the management team.

Who does Wenig think he is fooling here?

Next CEO up, this clown has wore out his welcome and eBay is going no where fast with Devin at the helm.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: RL15 This user has validated their user name.

Mon Sep 11 13:28:39 2017

devin still is trying very hard to get his golden parachute. and he is still a idiot that does not know how to tell the truth.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: JQ This user has validated their user name.

Mon Sep 11 14:09:37 2017

One more example of how eBay is one of the worst run major companies in the United States. Management there simply seems unable to do anything, from the routine to the exceptional, without screwing it up in some way and then doing their best to clumsy disown any responsibility. They act like entitled children with a very big toy.

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

This user has validated their user name. by: toolguy

Mon Sep 11 14:33:10 2017

@JQ

Wall Street must think they are doing something right

eBay stock is near an all time high

Perminate Link for Sellers Learn to Distrust eBay Emails   Sellers Learn to Distrust eBay Emails

by: pace306 This user has validated their user name.

Mon Sep 11 16:17:08 2017

Fixed:

Sellers Learn to Distrust eBay

oh wait - that already happened


I KNOW Im being baited BUT .... I just cant help myself (fighting lunacy is an addiction to me)

Ignore eBay Inc.: Here Are 2 Better Stocks
Giving their growth potential, Latin America's MercadoLibre and China's Alibaba are more attractive long-term holdings than the original online marketplace.

eBay probably doesn't offer investors the most upside among companies in the e-commerce space today.

eBay Stock Drops After-Hours as Revenue Beat Fails to Make Up for Overall Lackluster Report
The online retailer is facing an increasingly competitive landscape.

Investors have rallied behind the idea that EBAY is a turnaround story. Once the laughing stock of internet commerce, EBAY is now modernizing its platform and turning itself into a legitimate Amazon.com, Inc.

eBay Inc really isn’t the turnaround story bulls think it is. Turnaround stories feature accelerating growth rates or improving operational results, but that really isn’t the case with EBAY stock.

Look at the numbers. GMV growth has flatlined at around 5%; it isn’t getting better or worse, it’s just staying consistent at 5% every quarter. Revenue growth, meanwhile, has also flatlined at around 6%-8%. Plus, EBAY is adding roughly 2 million active buyers per quarter, which is 3%-4% year-over-year growth. Again, this is a trend that has persisted for multiple quarters.

When you look at the numbers, then, it becomes obvious that EBAY stock is just a steady, low-growth story. Investors can expect 2 million new active buyers every quarter, 5% GMV growth, and 7% constant currency revenue growth.

Those numbers won’t head higher. If anything, they could head lower for EBAY.

StubHub didn’t have a great quarter. Yes, growth will be cyclical due to variations in the underlying event landscape. Nonetheless, the platform looks like it has reached growth saturation. Early last year, GMV growth on StubHub was around 30%. Then it fell to 5% in Q4 and stayed at just 6% in Q1.

This most recent quarter, StubHub GMV actually fell 5%. The sharp reversal in growth is due to more than just seasonality in the event landscape. The platform is getting maxed out.

Classifieds growth is also slowing. Mid-to-high teens revenue growth in the first half of last year has turned into low double-digit revenue growth in the first half of this year. There really isn’t a foreseeable inflection point for growth in this business. As such, its likely these growth rates continue to come down for EBAY.

Overall, investors need to stop treating EBAY as a turnaround story.


OF COURSE THERE PEOPLE HERE WHO REFUSE TO READ AND RECOGNIZE WHAT THE ANALYSTS (QUOTED HERE) SAY.

But then ..... I dont smoke, drink or do drugs (legal or not)

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