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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon June 19 2017 12:15:10

eBay Accused of Turning off PayPal for Some Sellers

By: Ina Steiner
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Some eBay sellers are reporting that their settings have been changed to indicate they don't accept PayPal. A seller reported the problem in a discussion thread on eBay boards on Sunday titled, "Sellers if no sales! Go check your site preferences! (Mine) were changed to I don't take PayPal???" 

Here's how the seller described learning of the problem: "No idea how it happened, but in another thread on this board a member found out his acct would NOT TAKE PAYPAL as a payment! Well I checked my acct and what do you know, some how my acct no longer takes PayPal? So I had to recheck that I take PayPal. So this explains why as of Thursday my sales died and I got a question from a buyer asking if I took PayPal? Because he didn't want to send a money order? So some how under Account-Site Settings and they Payments. My acct showed i only took money orders??? 

On another thread, a seller showed a screenshot: Under Selling Preferences, Payment from buyers, it showed "No" under "Offer PayPal on my listings."

And on another thread, a seller noticed that all their overseas shipping preferences were turned off as well.

There's some doubt about whether the default Selling Preferences are actually impacting sellers' individual listings. Wrote one seller, "The problem is sellers are assuming this is why sales are slow, there is no evidence that sales stopped coming in due to these settings because the listings themselves say PayPal on them as the accepted form of payment, we have to wait for eBay to answer on if sales were lost due to this issue." 

Either way, it's troubling. Is having the setting set to no preventing buyers from making a purchase? Which begs the question, what other settings has eBay changed that may impact sellers?

Or is the setting not working, meaning there's no way for sellers to set their preferences to not accepting PayPal? Which begs the question, what other settings aren't working as they should? 

The incident also highlights how many sellers are reporting a sales slowdown. eBay moderators have yet to clarify the issue, and the eBay System Status board shows all clear.



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Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: toolguy
       
Mon Jun 19 12:31:58 2017
Last night my wife's Paypal credit/debit card wouldn't work at Walmart.

She called me and I looked at our account, it has $226.

This morning I went to Walmart and my card worked fine. . .
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: songe-d-automne This user has validated their user name.
       
Mon Jun 19 12:37:53 2017
Sales have been dead and now I know why...They had turned off my acceptance of paypal. I wondered why some lady asked me if I accept bank checks this morning. Ugh.

I wish they would leave things alone!!!!

I have played this game called Maplestory for years. It is run by a company called Nexon, and they are ALWAYS doing maintenance and ruining everything in the process.

That is what I am reminded of each time ebay makes an "improvement".
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: dans parts This user has validated their user name.
       
Mon Jun 19 15:12:28 2017
I got opted into the Seller Hub's new Orders page somehow (I don't remember asking for it), and when I went to send out invoices last night, all I got was an error page.

I had to opt back out of the new Order page to be able send invoices.

This is how it goes on eBay.  Their programmers must work totally independently of each other, and when one changes something, other errors just cascade one upon another, ad nauseum, because they didn't check with anyone else, or test it out properly.

Nothing new, just another day of intense frustration, or as we all call it "a day of selling on eBay."
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Ming the Merciless
       
Mon Jun 19 16:05:13 2017
Dans parts nailed the reason why ebafia has the least stable selling platform on the internet: decentralized programming and decentralized management that can't figure out how to communicate with each other.

Another prime example of ebafia management incompetence.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Ming the Merciless
       
Mon Jun 19 16:50:10 2017
Alternate theory:

Sales across the venue are historically low so ebafia turns off PayPal in order to channel business to their preferred sellers.

Perhaps instead of being just grossly incompetent in coding, they are enormously competent at theft and fraud.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: TomH This user has validated their user name.
       
Mon Jun 19 17:14:13 2017
@ Ming the Merciless:

I'm betting on the ''Alternate theory''  lol
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: SomeeBaySeller This user has validated their user name.
       
Mon Jun 19 19:09:04 2017
One of our accounts had this issue today, I also remember this happening last year sometime and being reported on.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Marie
       
Mon Jun 19 19:28:19 2017
My sales have been way off [low] the last 3 or 4 months.  Each succeeding month a little slower than the previous.  

Like many I tried talking to Ebay about it.  They tend to refer you to some pages where Griff helps to advise seller on how to increase sales.  There is NOTHING new on that page.  It is all the stuff that most if not all seasoned sellers know about.  I find it insulting that they would think I'd be around for this many years with the number of transactions I've had and not know the basics of selling.

When you try and talk to the CSR about it, they just continue to refer you to Griff's page for help.  Pathetic.  It is quite obvious something is going on.  The changing of site preferences certainly could play a part in it [however not for me], but my money is on the dysfunctional Cassini search engine.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: LasVagueness
       
Mon Jun 19 19:44:31 2017
Same as Marie...sales WAY OFF. I have taken @jacksparrow's advice and moved my low end merch to eCrater while also moving my high end merch to Tradesy in an effort to get more exposure. I wish the sales issue was as simple as a PayPal setting.  
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: askalice59
       
Mon Jun 19 20:05:43 2017
@ Marie In a phone convo last week while trying to get my listing limit raised I was told by Matt that I didn't sell enough and I was not profitable for eBay, that they don't like my business model but he would "Grant" me about 500 more listings anyway. It's the small sellers. They hate us. So according to this limit I will stay a small non-chinese seller indefinitely. They have huge animosity toward small American sellers. It would not be far fetched to imagine them turning off Paypal. If they can aggravate  us, maybe we will just go away and stop using up their bandwidth. That was another point Matt made to me. I am just a squatter.  
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Marie
       
Tue Jun 20 02:51:50 2017
@askalice59

One CSR [Matt] that is ill-informed and clearly lousy at his job does NOT represent all of Ebay !!!

As to the 500 more listings, I'm unsure of what Matt intends on doing.  Selling limits are NOT based on the number of listing you can have active, but of the dollar amount of all your active listings.

Matt has lost his mind !!!  LOL

If Ebay didn't want small sellers, there would not be any small sellers.  It appears to me that Matt's intention was to get you upset and it appears it worked.  None of what he said is true or based in any kind of fact.

This so call "hatred" by Ebay towards small sellers is not coming from Ebay.  It is from some posters here and on Ebay discussion boards.  Anytime Ebay has a glitch of any kind or makes a change, some posters just feel it is all a plot against small sellers.  Even with the facts show it isn't hurting small sellers, they keep insisting.

Again if Ebay didn't want small sellers, they would not have any !!
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Marie
       
Tue Jun 20 02:53:10 2017
@askalice59

I forgot one things.  "squatters"  don't pay anything to stay wherever they are staying.  So clearly that word has nothing to do with any size seller as we all pay for the use of the Ebay site.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: The End
       
Tue Jun 20 06:23:15 2017
No PayPal ?
I consider that a blessing.
Ever since they added mandatory PayPal to Etsy, I have had an extraordinary amount of fraudulent returns.
There are many factors pointing to the logical step of CLOSING my shop. My second job pays a RIDICULOUS amount of money :o)
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: pace306 This user has validated their user name.
       
Tue Jun 20 08:36:15 2017
@askalice59

"Congratulations" ... you finally saw what is behind the curtain.

When you watch tv, before some programs they warn you "this program contains mature subject matter etc" .... HERE its more "the responses here may contain intense eBay cheerleading"  aka "This so call "hatred" by Ebay towards small sellers is not coming from Ebay.  It is from some posters here" ..... um NO its not.

The simple "proof" is eBays OWN policies, you dont need a PHD to figure it out, you dont need a blog or a forum to see it either.

From the attitude of the people who blame the posters "here", you would think that eBay is so nice, so kind, so wonderful that they shouldnt be an "S Corp" or even an LLC, but they should refile under "503C" since its almost a CHARITY that they "allow you" to sell on the site. (the obvious fact that they make money off you as a SELLER goes unnoticed).

Its "of course" always "from some posters here" ...LMAO - eBays hiding your listings (in its the TOS), eBays allowing and facilitating fraud, theft and abuse, eBays stealing your pictures, VERO abuse, relisting things without asking, making hidden changes even though they SWORE they wouldnt, admitting in their own forums that they violate their own rules (BBL etc) - ignore all those things - THOSE things arent real, right!?

"Dont pay any mind to the man behind the curtain!" ... right Dorothy"?

eBays crusade against small sellers has been running full tilt since at least 2007 .... "sellers are just noise" .. that was CLUE #1.

I'd also like to point out, that said cheerleaders cant ever explain why each "Seller DOWNdate" always has more abusive and negative rules for sellers "for no reason". Did eBay REALLY NEED to give itself permission to use your photos with out asking? Did they REALLY need to reduce the TRSP discount by %10, just to turn around and try and get it from you via promoted listings?

Of course the cheerleaders will tell you that the worlds most glitchiest "ecommerce platform's" many many errors that mostly benefit eBay, are just that - simply coincidence ... the number of times they happen and who they benfit .. well they dont matter right?

Selling limits .... theres ANOTHER excuse, right?  "eBay should be allowed to limit how much and the amounts you can sell because .........?"

Can you imagine taking a space anywhere - mall - flea market etc - and the owner comes and tells you - "you can only sell $XXX today/this month" ... "because WE say so". Some how, some where in some cheerleaders brain - this makes sense (just not in mine). Since eBay makes money off you and your sales, you would think they wold want to ENCOURAGE you to make as many as you can! (and not hold you back IN ANY WAY).

Of course in a cheerleaders mind, its ok for eBay to randomly create new filters that enable your buyers TO FILTER YOU OUT ... if you dont play by THEIR rules.

Own a small store in a mall? If YOU dont offer the same terms that MACYS does ... well then you DESERVE to have your store EXCLUDED from being on the mall directory! Or maybe it can be included - just on the bottom in 8 size type - cause you know the mall REALLY DOES LIKE YOU and WANTS you to make money! (BS!).

eBay DOESNT need small sellers and the policies they make clearly demonstrate it. How many times have you seen large seller hand brands (never mind Chinese sellers) get to do things you CANT do? Hidden feedback, off percentage feedback (where yo get large amounts of bad feedback yet it doesnt get you closed/punished), not having to play by the rules for returns.

eBay has PLENTY of mid sized to larger sellers that they rely on 24/7 - eBay does NOT need or even want you - or they would make your life EASIER not harder.

Just ask that company in Ohio that does car stereo "Deal of the day" with them, or the one in Jersey that does camera "deal of the day", or the one in FL that does handbags with them .. shall I go on?

I mean seriously .. are the facts too complicated or are people just obtuse?

The guy slipped and told you the turth - small sellers are a managed group that eBay like to keep locked away - like gators in the reptile house. By law, if eBay offers services "TO THE PUBLIC" then they have to offer them to EVERYONE - but it doesnt mean they have to make it easy on you (or me) ... and they dont.

Your choice in who to believe..... your eyes and ears .. or the cheerleaders.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: RKTOYS
       
Tue Jun 20 11:22:08 2017
@Ming
Another alternate theory: they don't use a compiled language with compile-time type/error checking.  I've seen that one in way too many places.  People bang on JavaScript and PHP but a system built entirely on T-SQL can present quite the horror show itself.

All I will offer as to why is that the industry's only priority these days is cheap.  It doesn't matter if it's usable or correct.  Those are somebody else's problems.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: RKTOYS
       
Tue Jun 20 11:33:45 2017
Also, I don't mean to harp on any of those languages.  They all work fine if you know what you're doing.  But once you pile hundreds of layers with no error handling, no testing, or, as is so often the case, both, with a revolving door of incompetents, they're recipes for disaster.  And the same people who refuse to heed such warnings are always the first to claim that nobody saw it coming or that somebody should've.
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: hopeforthebest This user has validated their user name.
       
Tue Jun 20 12:44:27 2017
Marie, as you know (if you think about it), seller limits are based upon BOTH items listed AND dollar totals listed.

If you sell low cost items you can easily hit the quantity limits and not be anywhere close to the dollar limits, so the 500 item increase could represent a substantial increase in sales opportunities.

Also, Ebay has been very clear about it's desire to attract and sponsor commercial, large scale sellers, as opposed to smaller individuals who have between one and a few hundred listings.

There are countless examples of the preferential treatment large sellers receive, from the removal of negative feedback ( in the days when that could have caused you to be kicked off the site ) to listing exposure at or near the top of search.

Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: askalice59
       
Tue Jun 20 13:00:43 2017
@ Pace I have been involved in selling on eBay since 1998. I have faced the wrath of eBay several times on several fronts. To Marie in Lala Land; ''One CSR'' is just like any other I have spoken to and there have been many over the years. I was there in October of '08 when it all started. The only reason small sellers are allowed to stay is because we are also buyers. Someone has to buy the Chinese crap. We owe our soul to the company store. That butt-munch Matt also went on to explain to me that eBay doesn't make any money on it's Stores/small sellers, ''why with all that they give us like FREE shipping supplies eBay is losing money on us''. He really said that. You have lost site of the fact that those people you speak to at eBay ARE eBay. The company culture comes shining through. So why do they keep Stores if they lose money on it? It's the chief mechanism they have programmed to control our listings. It's like the torture room. We are lured in by cheaper listings but we pay dearly for it. It might be worth it to pay more and stay out off the 'torture rack'. At any rate I am using THEM right now and plotting my escape. But keep in mind, this eBay strategy is also the culture of Etsy and Amazon, Bonanza and any other ecommerce site on the web. What does that tell you? The Chinese steal your photos, ad copy, hell, they steal your all your listings and supply the whole country with Fentanyl. Open your eyes... I have lowered my expectations. I use my profits to pay off my debt and that is honestly is what will sink the Chinese. Owe them nothing.  
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
This user has validated their user name. by: Marie
       
Tue Jun 20 13:32:01 2017
@hope

I said NOTHING about large sellers.  Zero!  So you read far more into my posting than was said or implied.

I don't disagree with you.  Ebay does prefer large sellers.  But because they prefer them doesn't mean they are out to destroy small sellers.  Like I said, Ebay has the power, if they didn't want small sellers, they would just do away with them period.

@pace

Taking a portion of my statement to better serve your position makes it take on a whole different meaning, which of course was what you intended.  I did NOT say it was ONLY posters on this site, that simply would not be true.  But you chose to leave out ''...and on Ebay discussion boards.''  as it made your statements more impactful.

You are talking about many things that I did not say or imply to try and dismiss what I did say.
Many of the things you site that Ebay does are certainly true, however they don't just do them to small sellers.

The reduction of the TRS+ discount is a good example, thank you for bringing it up.  The larger the seller the larger the impact will be for the seller.  For small sellers it has little impact.  If they are a seller with a Basic store, sell in a category with the 6.15% FVF, for every $1000 of domestic sales, they will lose $6.15 in discount.  So the larger the seller the bigger the loss of discount is.  That doesn't mean it isn't hard on small sellers, it just means the bigger you are the more money you lose due to this change.

I am not and did not minimize the challenges of selling on Ebay.  Since I've never been a large seller on Ebay, I can't speak for how hard it may or may not be fore them.  But as a small seller I know it is very challenging.  
Perminate Link for eBay Accused of Turning off PayPal for Some Sellers   eBay Accused of Turning off PayPal for Some Sellers
by: bpm This user has validated their user name.
       
Tue Jun 20 13:32:36 2017
2 points - Paypal being turned off is a glitch that's been around since at least February; I wondered why my sales had tanked, and checked my account - no, Paypal was switched on. My partners account (with almost no feedback and hardly any activity ever) had Paypal switched off, so I dont think Ebay are using that as a means of control.

Marie - "as you know (if you think about it), seller limits are based upon BOTH items listed AND dollar totals listed." - this doesnt seem to be true either based on my own experience - I had about 35k listed in January 2016 with selling limits of 80k. That was my worst month for sales in 6 years of selling (until 2017, anyway), and the same month Ebay without warning increased my selling limits to 400k per month - an amount I have never been remotely anywhere close to.

So, those limits seem to me to be almost random and based on, well, not much of anything. Now, if I could only get Ebay to increase my hidden sales limits to what they were in 2014 again..........
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