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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Apr 20 2017 22:53:50

eBay Relisting Glitch Drags on for Six Weeks

By: Ina Steiner
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Sellers are receiving the following message intermittently when trying to relist books in the book category: "It looks like there's a problem with this listing. This product cannot be listed in this category." And the problem has been happening for at least 6 weeks.

There have been multiple reports on the Ecommerce EKG board since March 12 - the problem appears to have started at least as early as March 9th. And the latest report came in to Ecommerce EKG today (April 20th).

Sellers also discussed the problem on the eBay boards, including this thread, where an eBay moderator acknowledged the problem sellers were having, writing that eBay's tech team was "aware of the issue and are working to have it resolved. It seems to be isolated to relisting books or revising items in those categories."

But eBay moderators have not posted a response since March 21st, despite the problem persisting a month later.



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Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: Ming the Merciless
       
Fri Apr 21 01:38:26 2017
Hmmmm...ebafia is charging sellers for advertising yet most of us won't benefit from these ads. The sellers most capable of paying for it will pay very little and benefit the most.

I wouldn't put it past these scumbuckets to start charging sellers to hire coders to fix glitches that their incompetent coders created and are too busy with The Next Big Wenig Thing to fix.

There is NEVER any sense of urgency at ebafia or PreyPal to fix any glitch that doesn't have an immediate and drastic impact on their earnings.

Moreover, as I've been saying for 10 years, the number of "glitches" that adversely affect sellers is about 99.99% to 01%.

Statistically "glitches" should be random and over a period time should break 50-50 if it's the kind of glitch that benefits one side or the other.

Yet another reason why @failingebafia is failing.

LIARS AND THIEVES ALL. And lazy, incompetent ones at that.

Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: Rexford
       
Fri Apr 21 06:37:06 2017
"Sellers also discussed the problem on the eBay boards, including this thread, where an eBay moderator acknowledged the problem sellers were having"

I would not know the real eBay moderator who posts on this ecommercebyes from the self appointed eBay moderators who post on ecommercebytes.

I'm not trying to cute or sarcastic, but how do we know the difference?  Did the actual eBay moderator identify him or herself?  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: Volvo351 This user has validated their user name.
       
Fri Apr 21 06:47:23 2017
eBay's 'crack' IT Team must need more crack!
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: eXtinctBay
       
Fri Apr 21 10:32:01 2017
LET'S TALK FACTS:

***Amazon is eating eBay's lunch in volume & profit.

***Because of this, it seems eBay wants to emulate their business practices and become more profitable.

***They have basically shuttered Half.com.

***And sellers cannot relist the items that are in the number one category on both Amazon Marketplace and Half.com.

The term ''missing the boat'' definitely comes to mind. This issue should have been immediately addressed.

So much for being responsive to the needs of their sellers. Guess since most books aren't new, shiny, or expensive (and are listed by smaller ''noise'' sellers), they are not important to the eBay bottom line.

If an investor needs a reason to not gamble their hard-earned money on this company, here is a prime example.

And the eBay chips are being quickly removed from the Wall Street table. By the end of today, their stock price may be down 5% or more in just the last 48 hours.

Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: toolguy
       
Fri Apr 21 10:54:54 2017
"Yet another reason why @failingebafia is failing"

A company that makes $2-3 Billion a year in profit is NOT failing. . .
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: toolguy
       
Fri Apr 21 10:58:32 2017
"***Amazon is eating eBay's lunch in volume & profit."

Amazon has NOT made more profit then eBay has, not this year or any year!

OK, Amazon made more money 1 year then eBay did. I believe that was 2015
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: ignatz This user has validated their user name.
       
Fri Apr 21 13:06:37 2017
"Amazon has NOT made more profit then eBay has, not this year or any year!"

Ha ha, in 2016, Amazon's R&D expense was DOUBLE ebay's gross revenue.
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: Ina
       
Fri Apr 21 13:44:09 2017
@Rexford Great question - posts by eBay employees on the eBay boards are identified as such.
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: iheartjacksparrow
       
Fri Apr 21 13:50:54 2017
Why does it seem that the stock answer for any glitch on eBay is their people are "aware of the issue and are working to have it resolved."

If eBay was responsible site, and actually cared about their sellers (which we already know they don't), they should have started researching the problem immediately after the first few reports of the problem, not wait six weeks to starting thinking about it. Instead, they always seem to wait until they realize it's costing them money so they'd better make a minimal effort to put a Band Aid on the issue (as to eloquently depicted in the accompanying photo).  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: Dalpal This user has validated their user name.
       
Mon Apr 24 01:58:08 2017
The book relisting error has actually been going on for 6 months or longer.  It's random, doesn't happen for every book, but definitely a pain in the butt when you're trying to manage bulk relists or sell similiars.

I've messaged twice on the FB ebay for business page about this, and get quick replies, but they don't have any idea what's going on, and initially didn't seem to understand the problem, telling me that maybe I should just accept the suggestion to post in a different category.  The error doesn't give you an option to pick another category, nor would you want to.  If a book is non-fiction, then that's where it belongs.

When I sent them 2 specific screen shots, with ISBNs and the error message, they said they'd pass that on. I gave up on sending anything else to them, yet the problem still pops up fairly regularly.

Somewhere (not ebay's advice) I read that an occasional work-around is to uncheck the prefilled detail box that lists ISBN, synopsis, etc. and the error goes away.  Of course, so do the details, if that was important to a potential buyer.  

I've also noticed on quite a few books that the category that ebay assigns to an ISBN is completely wrong as well, such as a psychology book shows up as a cookbook (have seen the cookbook category for a lot of unrelated books), a Bible coming up as fiction, etc.  Only way to ''fix'' those errors is to remove the ISBN completely so you can pick your own correct category. But no ISBN affects search results, so you just can't win.

Very frustrating that these book errors just keep popping up randomly and ebay can't or won't fix them.    
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: kazaly This user has validated their user name.
       
Mon Apr 24 02:43:00 2017
Actually,the best way to fix the wrong cat problem is to go with the recommendation then revise after listing.
You get the option to change category in revision mode.  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: Tiffee Jasso This user has validated their user name.
       
Mon Apr 24 03:09:10 2017
I have had the problem also and I have another problem with books that started within the last month or so. I cannot use an ISBN to hunt for the book for if I do Ebay will put it in the Children's Young Adult category, no matter what subject the book is about and will not let me change the category. I have to put in the title and then go down to the ISBN box that is about half way down the page and put in the number. Sometimes they will bring up the details for the correct book and sometime not. It is frustrating and time consuming.  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: kazaly This user has validated their user name.
       
Mon Apr 24 03:50:09 2017
@Tiffany, the main problem is lack of decent coding by eBay.

The Nielsen database they use for books is not too bad but does contain errors yet there is no methodology for picking these up and implementing corrections.

There is also no extraction routine written to automatically populate listing fields with isbn, author, pub date etc.

The Nieslen data is, as I said, not too bad as large commercial databases go and the categories it gives are mostly accurate.

Unfortunately, eBay does not use standard commercial bookseller categories.

Even so, it is still possible to write a translation table to convert the Nielsen category to the relevant eBay category.

I guess what I'm saying here is that the implementation is largely to fault through being both incomplete and somewhat ill-conceived.
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
This user has validated their user name. by: Don Wagner
       
Mon Apr 24 07:30:05 2017
This glitch has prevented me from removing active content from some of my book listings.
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: SallyAnne This user has validated their user name.
       
Mon Apr 24 08:43:50 2017
I've also had this problem for months. The error message as well as adult books being put in the children's book category. Yes, you can uncheck the prefill box but it does affect search. I can no longer use the relist function. It's affecting my sales. I have no problem with Amazon other than a 22% fee.  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: SallyAnne This user has validated their user name.
       
Mon Apr 24 16:35:41 2017
Another annoying and frustrating  part of this ongoing problem in the book category, is this: eBay has encouraged us to add item specifics and special attributes. However, if I try to relist a book for which I've used ''1st Edition'' as a special attribute, it won't allow it, giving me a message that there can only be one ''value''. So I have to change every one manually to just ''1st'' for my hundreds of listings. Because of these problems, I'm reliisting far less.  
Perminate Link for eBay Relisting Glitch Drags on for Six Weeks   eBay Relisting Glitch Drags on for Six Weeks
by: mindelec This user has validated their user name.
       
Tue Apr 25 17:52:36 2017
apparently these guys can't program their way out of a paperbox.  

the damage is actually worse than catalogue sticking books in the wrong category.  they messed with the item specifics and now instead of check boxes for items specifics they made it a dropdown that allows one choice.  this means that all of my signed first editions now only have the specific of "first edition".

i called ebay and supervisor that i got was amazed that i noticed that they had changed things (sigh)


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