eBay launched new returns and refund practices, as we reported in Newsflash today. A reader suggested we put this on the blog as well, which gets more comments, because they suspect sellers will have questions.
The first is change is called "Automatic Acceptance of Returns," which occurs when buyers have paid shipping costs.
"If your policy requires the buyer to pay for return shipping in cases of buyer remorse, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. This only occurs when you're OK with a buyer paying to ship back an item they no longer want.
"If you're responsible for the cost of return shipping, you still have three business days to provide your own return label before one will be automatically sent to the buyer. This occurs if you offer free returns or if the buyer has an issue with an item.
"No return requests are automatically accepted for items that have no returns."
The second is a partial refund option for free returns:
"Sellers who offer free returns - free return shipping and no restocking fees - now have the option to give less than full refunds. You can deduct up to 50% of the item price if the returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it.
"At eBay, we're committed to partnering with you to provide excellent after-sales customer service. And there are even more ways to ensure the returns process goes smoothly. Visit your return preferences to create rules to automate when you send immediate refunds."
Let us know what questions you have about these changes, which had previously been announced as part of the Fall Seller Update. Anything to worry you going into the holiday-shopping season?