Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Jan 8 2017 13:18:40

eBay Glitch Tells Shoppers to Come Back Tomorrow

By: Ina Steiner

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eBay is sending some visitors away thanks to a glitch it has failed to acknowledge or fix.

A reader explained in mid-November, "When working on our next auction, we received an error message... "You've exceeded the number of page requests allowed for one day. Please try again tomorrow". We seldom look at current auctions, unless we have a question. How can anyone buy or sell if they are limiting pages until tomorrow? Anyone else have this problem?"

Last week, a reader sent us a screenshot showing the message his parents were receiving when trying to use eBay, explaining:

Don't believe I have seen this listed on the site/blog yet, but my parents for example, keep on getting a "Limit" exceeded message when searching or using eBay. It basically tells them to "Come back tomorrow".  

The exact message is "You've exceeded the number of requests allowed in one day. Please try again tomorrow."  

They have been in touch with eBay for almost two weeks now with no answers or anything that resembles a response of any real kind.  Attached is a screen shot as well.

Users have also been talking about the problem on this thread, started in mid-November with the most recent post dated today, January 8th.

For sellers who've been experiencing low traffic and sales, it's discouraging to think eBay is turning away some shoppers by failing to fix a glitch first reported 7 weeks ago.




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Readers Comments

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: Ming the Merciless

Sun Jan 8 14:09:57 2017

Historically ebafia has never had and still doesn't have any sense of urgency to fix glitches unless said glitches immediately and directly affect THEIR bottom line.

What ebafia management has never grasped is that fact that most of their alleged "glitches" do indeed damage their bottom line because they're an enormous impediment to seller and buyer efficiency.

Failure to fix glitches in a timely manner is tantamount of giving the middle finger to all users -- something ebafia has become quite adept at doing.

Such sloppiness, carelessness, and general lack of insight begins at the top. All three ebafia CEOs have tolerated if not enlarged technical incompetence by failing to correct the lackadaisical attitudes of their techs.

Improperly supervised employees who are more concerned about getting free snacks in ebafia's vending machines and bringing their dogs to work than they are about getting it right should be terminated.

Ebafia needs a good housecleaning from top to bottom. It isn't working for anyone except for greedy, grossly overpaid management and their free stock.

As for this latest alleged "glitch," it's just another in a VERY long line of things ebafia does or doesn't do to sabotage its non enterprise sellers.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: I Must be Crazy This user has validated their user name.

Sun Jan 8 14:33:43 2017

So do we have have an idea of how many requests someone is allowed in a single day? Or is that a proprietary secret like all of the other Ebay imposed limits? What a joke.

Ebay:  you need to bust out some of that cash and upgrade your infrastructure so you won't need to limit anything.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: FeelingFroggy This user has validated their user name.

Sun Jan 8 15:12:19 2017

My mother was telling me about that the other day and I brushed it off as just something she mis understood. Told her to just go to Amazon which she did.

Next time I will believe her.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: Russ This user has validated their user name.

Sun Jan 8 15:13:44 2017

Typical eBay...no linguists in IT-Ville.

To exceed implies passing a certain point/limit.  ''Reach'' would be the better term to indicate having reached ones maximum limit but hey, it's eBay...

But surely someone here will come up with a truly plausible explanation for such eBay behavior....perhaps along the line of protecting eBay's valued sellers from Russian hackers thus avoiding any bogus purchases resulting in a lost sale...but they will be back tomorrow...LOL

And so the ship sinks....

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: Snapped This user has validated their user name.

Sun Jan 8 17:38:52 2017

Hi there.  Welcome to the world's 2nd largest super center mall for all.  

You have 5 minutes to look around before we banish you back to the parking lot.  

But rest assured, we 'appreciate' your patronage, despite any apparent lack of patience or capacity on our part.

Have a nice day.  Elsewhere.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: bitbybit

Sun Jan 8 18:40:52 2017

See if I understand this new nonsense correctly. When searching an item, whether as a buyer or seller, eBay doesn't show all the results so I keep searching using various keywords and I still can't find what I am looking for. Ebay then prohibits me from searching any further and throws up this page request limit and tells me to come back tomorrow. Complete AHs! They might as well put up a sign to ''PLEASE SHOP ON AMAZON or ANYWHERE ELSE''.

So eBay goes to not showing sellers listings to not showing users, both buyers and sellers. They only want their preferred buyers and sellers. The most arrogant, unethical and classless company in the world!  

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: The End

Sun Jan 8 19:12:35 2017

Get a CEO who understands.
Wenig isn't the guy.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: iheartjacksparrow

Sun Jan 8 19:21:01 2017

I don't understand why eBay would want to limit how many searches a person performs. I would think they'd want more searches, since that might lead to more sales (i.e., more fees for eBay). Everything eBay does seems counterproductive to reviving the site. I guess Wenig is content with a 3% growth.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: Rexford

Sun Jan 8 20:35:08 2017

Ina, you have enough material to write a screenplay.  You could call it "A Comedy of Errors" or "A Glitch in  Time".

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: The End

Sun Jan 8 21:50:34 2017

Between Ebay and Etsy, trying to find something to build on, it's all junk for the money. All Junk.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: pace306 This user has validated their user name.

Sun Jan 8 21:56:33 2017

"You've exceeded the number of page requests allowed for one day. Please try again tomorrow".

What on earth does that even mean?

Are their Commodore 64's out of memory again?

Why would any cookie they could dream up, even count things like this?

Are they trying to cut down on server/ISP bills?

THIS is why eBay is the laughing stock of ecommerce !

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: rachel This user has validated their user name.

Mon Jan 9 00:27:51 2017

Maybe they want shoppers to only use eBay direct sales or their consignment items to bypass sellers. At least even though sick and double crossing, it would be something that made sense. They think they can get rid of sellers and sell their "unique one of a kind" cough cough items from China or consignment. I would be afraid to consign with eBay. They have lost so many good CSRs and you get the lecturing ones instead, lecturing you but missing the point No it's an eBay glitch not my fault Many CSRs with knowledge are gone. I can't believe they are sending people to Amazon but their new people are not adequately trained and probably somebody's relative.  It's like the government.


Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: rachel This user has validated their user name.

Mon Jan 9 00:29:21 2017

Maybe they want shoppers to only use eBay direct sales or their consignment items to bypass sellers. At least even though sick and double crossing, it would be something that made sense. They think they can get rid of sellers and sell their "unique one of a kind" cough cough items from China or consignment. I would be afraid to consign with eBay. They have lost so many good CSRs and you get the lecturing ones instead, lecturing you but missing the point No it's an eBay glitch not my fault Many CSRs with knowledge are gone. I can't believe they are sending people to Amazon but their new people are not adequately trained and probably somebody's relative.  It's like the government. It could be a great venue...


Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: handmedownheaven This user has validated their user name.
Web Site

Mon Jan 9 00:37:19 2017

If you don't mind promoting yourself as we do, we are transitioning to another platform that for now does not charge listing or final value fees till it gets going good.  All listings are submitted to Google Shopping at no charge.  Unbelievable state side customer service.  We re-directed our website to the platform and are have great views.  if you click our website you will see who the platform is.  keep in mind we are selling resale clothing which is a tough market.  You can get cheap business cards, harvest mailing addresses off Paypal and send letters letting people know where you have gone.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: Bubbles This user has validated their user name.

Mon Jan 9 01:48:14 2017

Unbelievable!

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: Chicago48 This user has validated their user name.

Mon Jan 9 06:17:20 2017

Ebay discussions has a "technical issues" topic thread.  That's where the customers should complain.  Or send it to griff@ebay.com.  He's fairly responsive.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: shyney This user has validated their user name.
Web Site

Mon Jan 9 07:57:41 2017

Hello fans-I wish Ebay would simply hire some real sellers for operating this company. So many of us reading this great site's daily news know how much sense that is, thanks to Ming the Merciless, Iheartjacksparrow, Marie and so many more. Ebay has run everyone's business down to barely 3% of what was over the last 8 years, while lining the elite CEO pockets, and certainly not any stock holders (are there really any left other than Ebay management?). Glitches like this are probably some type of cross selling/promotion to other sites, which ebay loves to do for China, Walmart, Amazon and other monsters. We do think the 2016 Xmas season was one of the worst in ebay's history (remember when it was your best month?). All seems hopeless until they clean house of these leaches. But leeches never quit. I tried and failed to get the only billionaire I knew to buy/change Ebay, but he was more interested in his young girlfriend, many charities and music related stuff. When they finally make us charge state taxes, that will be the end for us all on eBay. I saw where that was added (as an option) to current invoices today. Good luck kids

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: amazedndazed This user has validated their user name.

Mon Jan 9 08:05:00 2017

I have had this happen when I am searching in certain categories. Extremely upsetting.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

This user has validated their user name. by: eXtinctBay

Mon Jan 9 08:44:39 2017

So now BUYERS as well as SELLERS are limited?

This is a new low.

Here is a parallel to a once mighty company who never put any money into its own equipment, instead choosing to fatten the pockets of upper and middle management.

When their stock went to $3 a share, the company then realized it was too late to revamp the infrastructure, and then soon (temporarily) fell off the face of the earth.

And was sold to the highest bidder, an investment firm with no experience in this field. What then happened was that the products were reintroduced with smaller sizes and inferior quality.

Hope eBay doesn't end up like Hostess Cake. They are going down the same road quickly. A few more missteps such as this, and the Street will take notice.

The $30 stock price will be soon a memory. If eBay wants to remain in business, they need to make changes that make sense. QUICKLY. While they can.

Perminate Link for eBay Glitch Tells Shoppers to Come Back Tomorrow   eBay Glitch Tells Shoppers to Come Back Tomorrow

by: blaumann2 This user has validated their user name.

Mon Jan 9 09:46:40 2017

"Ebay discussions has a "technical issues" topic thread.  That's where the customers should complain.  Or send it to griff@ebay.com.  He's fairly responsive."
Griff is a complete idiot and ebay toadie

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