|Sat Nov 14 2015 07:16:45|
eBay Suffers Extended Outage
By: Ina Steiner
eBay is suffering a major outage Saturday morning that is preventing buyers and sellers from bidding, making purchases, or completing other tasks on the site. Reports are still coming in to Down Detector
, such as this one at 6:40 am: "Alot of functionality is not available. I have bids on many items; my bids don't show up. My purchase history is not there."
eBay posted a notice last evening (6:05 pm ET on Friday) to report that a problem with its checkout system had been investigated and resolved.
"We are aware that some users are currently experiencing intermittent problems with using the website. Our teams are working to address these issues. Our highest priority is our members' trading success. We apologize for any inconvenience this interruption causes. We will share additional information with our community as it becomes available."
One reader sent an email to EcommerceBytes overnight: "I was trying to post some items on eBay this evening and after getting one up, the system went down at about 11:00pm (Pacific Time) and is still down at 01:14am.
A reader in the UK wrote at 5:40 am ET, "eBay has been down most of the morning."
Reports are also coming in to Ecommerce EKG
, the first one came in at about 2 am ET.
Stay tuned, we'll keep you updated.
November 14, 2015 | 05:13AM PST/PT
We have resolved a technical issue that was causing some customers to experience slowness or loading issues when accessing certain parts of the eBay site. This has been fully resolved and we apologize for any inconvenience that it may have caused.
However, it downplayed the severity of the issue "some users" - "slowness" - "certain parts of the eBay site."
eBay did not tell sellers how they could protect themselves and whether they could cancel auctions, which were unable to receive last-minute bids, without fear of defects and negative feedback ratings.
Update 9:00 pm:
eBay posted announcements on its main Announcement Board about the outage. The first post
at 1:48 pm told users the majority of technical issues had been resolved, and standard protections would apply.
In the second post
at 4:20 pm, eBay explained the cause of the outage: "From 10:25 PM PT on Friday, November 13, to 6:49 AM PT on Saturday morning, November 14, eBay experienced a network connectivity issue in one of our data centers." And it outlined in detail what actions it would take in an effort to make things right for sellers who were impacted by the issue.