Recent news reports show why your package may not arrive (or may not arrive safely) into the hands of your customers. Postal workers, delivery drivers, and independent couriers from around the world are caught mishandling parcels. What's an online seller to do?
Tongue-in-cheek warning: the stories you are about to read may be disturbing to some sellers.
The Porch Toss
The first incident comes from Washington State where KOMO News
found a video of a postal worker tossing a package from his truck onto a resident's front porch - shown from two angles (double ouch).
The video news report also goes back into the archives to show similar incidents of UPS and FedEx drivers mishandling packages.
As the volume of packages rises and the pressure to deliver heightens during the coming weeks of holiday shopping, YouTube may see a rise in similar videos shot by people's home surveillance cameras.
This UK courier didn't mishandle the packages he was supposed to deliver - he was caught on camera taking away a different package that had been left on the porch by another driver earlier that day.
The video shows
what appears to be a courier attempting to make a delivery for Amazon. When no one came to the door, he left with his packages - but he also took away with him a package that a different driver had left on the customer's porch.
In its article called, "Watch dodgy Scots Amazon delivery man get caught on camera thieving parcels from customer's front door," the newspaper says the customer played back the video and saw the first driver knock, put a note through the door and leave the parcel on the doorstep. "Then later on the Amazon guy came up. He even checked next door's window to make sure no one was watching."
Police and Amazon are investigating, but the newspaper said the customer posted the video online "when Amazon failed to act quickly."
The Postal Stuff-and-Stash
Also from overseas comes a report of postal hoarder. A Japanese newspaper reports
that a postal worker who said she was bored with work stashed away 29,000 undelivered parcels and letters over the past two years.
"Japan Post said the mountain of undelivered items included packages, postcards and sealed envelopes. She stuffed them into her locker at work and stashed them in her car and at home over a period dating back to December 2013."
While these cases are extreme and are not the norm, they demonstrate that online sellers are at the mercy of others when it comes to getting their packages safely into the hands of their customers.
What's your favorite delivery horror story?