|Sun Sept 28 2014 21:26:16|
Consumer Gets Burned Selling Used iPhone on eBay
By: Ina Steiner
eBay running a huge marketing campaign enticing consumers to sell their used smartphones on its marketplace. And while sellers may wish eBay would use its marketing resources to appeal to buyers, there may be something more concerning about the campaign.
One only has to read this story published on FirstCoastNews.com to understand the problem.
Cindy Kuglar told the publication she sold an iPhone 5S on eBay, listing it as damaged, non-working, parts only, and non-refundable, but that when the buyer filed a complaint with eBay, it ruled against her and let him keep her phone and her money.
We delve into the issues involved in Monday's Newsflash, and wanted to give readers a chance to weigh in. Is eBay really the best place to sell your used smartphone given the risks involved? And should eBay have protected Kuglar if she clearly described her iPhone as damaged, for parts only?
UPDATE 9/29/14 8:20 am: eBay spokesperson Ryan Moore said the seller has received the phone back from the buyer. In response to our question, "Why was the seller forced to accept a return if her description was accurate," he replied, "Within a certain portion of the listing description, it stated the item as "brand new.""