|Mon July 21 2014 12:39:17|
Some Sellers Confused by New PayPal Design
By: Ina Steiner
Reports are coming in about PayPal's new design. "Does anyone else have a problem with PayPal's new format," asked one reader. "Now, I can only see the fees they charge at the end of the month in the monthly report or item by item."
It's important for her to know the actual fees for each transaction since she sells on consignment. She did write back after spending a lot of time searching and found a report under "Activity Report, Basic Report." However, she wrote, "it is a hidden feature and I think it should be front and center."
Another seller wrote to say "the new design is horrible." Some of her challenges:
- Not showing existing balance in wallet, "so you can not transfer your funds, and your money is stuck in PayPal," she wrote.
- "Not showing your total amount of money for each month in your financials."
- "Confusing issues on how to send and request money - lumping sending and requesting money in one link." This can get you into trouble, she said, if you accidentally send money instead of requesting it from the seller.
This seller also wrote back, forwarding me an email from PayPal where it acknowledged the first issue, writing, "We do apologize if there's system issue for transferring funds to your bank account. We are aware about this issue and we're still working on it, we appreciate your patience."
Sellers discussing the changes on the eBay boards said they disliked the changes and many of them were trying to revert to the "classic" view, though one said the reports in the classic view are not set up as they had been.
Above: Screenshot of new PayPal design on top, old design on the bottom.
A search of Twitter found many people (not necessarily sellers) liking the new design, though it's unclear if it's simply the home page redesign PayPal previously rolled out, or whether they are seeing the new changes to the inside pages.
PayPal is still rolling out the new design - if you've experienced it, let us know what you think about the new ways of accomplishing your selling-related business tasks, and if you have any tips to share with other sellers. (Please be specific about what you like and don't like.)