|Sat May 24 2014 14:14:44|
Sellers Say eBay Is Burying Threads about Hacking Incident
By: Ina Steiner
Sellers concerned about eBay's security breach and the possible impact on their business are finding eBay is moving their threads to a different area of its forum discussion board, and users say it's difficult to find them.
Sellers typically gather on the Seller Central board that eBay set up where they can share tips and advice and talk about issues they face. But sellers say eBay moderators are moving threads about the hacking incident to another board called "Technical Questions."
It would raise eyebrows if eBay considered the incident to be caused by a technical issue on its part, and it certainly isn't a technical question from the sellers' point of view.
We actually found threads being moved to an area called "eBay Inc. Asks All Users to Change Passwords" (link) in a fairly new section of the boards called "eBay News & Information Boards" where eBay sets up threads about its biannual seller updates.
For example, a thread started on the Seller Central board titled, "WE'RE ALL DOOMED! Ebay Hacked & You CAN'T Change Your Password!" now reads "Moved: (link) Post has been moved to the appropriate section of the community. To view the post please click the link above," and it now appears on the eBay News & Information Board.
While there don't seem to be threads about the eBay security breach left on Seller Central, threads about difficulties resetting passwords remain on the Technical Issues board.
Here are two emails we received about this issue.
If you are interested, the mods are moving all threads to do with eBay hacks on the Seller Central board to a less used board.
Of course they are moving other random threads as well so it's less noticeable but it's easy to see they are trying to hide play the hack down.
Also, best I can tell, no one is getting email warnings as promised to warn users to change their passwords. Hard to know for sure though, as starting a thread to find if others have gotten emails will result in the thread being moved where it won't be seen by most.
When a poster on Seller Central (an eBay discussion board) asked why all the threads that were there yesterday concerning the recent hacking had been moved to a new location (obscure, hard to find Technical Questions thread), a moderator responded that Lithium was moving them at the request of eBay.
Many posters are now complaining about having difficulty finding them.
Wonder what eBay is trying to accomplish by this? Damage control after the cat is already out of the bag?
eBay has set up a page where it is sharing information about the incident. Otherwise, feel free to discuss the business implications of the hack right here.