Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Dec 14 2014 21:25:11

eBay Chides Buyers for Buying Too Many Deals

By: Ina Steiner

Sponsored Link

As odd as it may sound, some eBay buyers say they are getting into trouble for taking advantage of too many deals on its site. The following email from a reader caught my attention:

"Have you got any reports of eBay account suspension due to multiple eBay Deals purchases over the Thanksgiving/Black Friday/Cyber Monday weekend?"


The reader pointed to two discussion board threads where buyers said they received letters from eBay regarding its Site Interference policy, and a type of email called an "MC999 eBay Account Warning Notice."

One buyer wrote, "Yesterday I got a MC999 eBay Account Warning Notice. The message said that I have been trying to buy on Daily Deals for long time with multiple accounts. First of all I just bought one Daily Deal in the past. And more importantly, I do not have any other account."

Another user responded asking if the buyer used a shared computer - "For example, if you use your local public library to visit eBay, and then someone else comes along and also uses it, they may mistakenly see you both as being the same person."

As it turned out, the buyer replied in the affirmative, though the eBay representative had not raised that possibility with the buyer when they inquired. "That might be the reason. I use a public computer sometimes to connect. But isn't Ebay with such a big company is smart enough to figure that out?"

Another user said they received an account warning email after purchasing some eBay gift cards apparently offered through the deals program. "I only have one account and I bought up the the limit, which was four. I work for a company with many employees. There is a great chance someone else form my company took advantage of this offer, too, but they cannot distinguish who is really buying what?"

Another user replied saying they planned to warn their family and friends never buy anything on eBay Deals. "It isn't worth the risk to save 10 dollars and get your account suspended."

Here's the letter one buyer received from eBay:

Hello (User ID redacted)
We're pleased to have you as part of the eBay Community. However, we are contacting you regarding a violation of eBay's Site Interference policy.


Listings promoted on the eBay Deals have a limit on the amount of items you can purchase, primarily to maintain an equal marketplace for all members and allow other eBay members the opportunity to take part in the eBay Deals. Using multiple accounts to circumvent this limit is a violation of eBay policy.

We have become aware of purchases using multiple accounts associated to you that exceed the quantity allowed per buyer. We understand that you may not have been aware of this policy, and we invite you to learn more about this policy at the link below in order to keep your experiences on eBay pleasant and successful.

(Link to policy)

You are still welcome to purchase from the eBay Deals section, but you are advised to limit your buying activity to use of a single account when doing so. Please be aware that additional violations of this policy may result in your purchases being cancelled and a restriction of your buying privileges. We appreciate your understanding.

Thanks,
eBay


Someone wondered why, if the rule was 3 per household, eBay was letting the transaction go through in the first place?




Comments (33) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: 1beck3 This user has validated their user name.

Sun Dec 14 21:44:47 2014

I can definitely understand ebay not wanting someone to buy up all the "deals" so more buyers can take advantage which would hopefully build excitement and encourage MORE buyers to return for future purchases.

BUT, if they're going to threaten account suspension b/c of multiple account use, you would think a basic address verification would be completed before firing off a message like that.  I'm sure the warning email was an automated trigger but they should be able to have some sort of automated check to compare addresses, too.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Map

Sun Dec 14 22:29:35 2014

More policy enforcement that can not determine if policy was violated so ebay just marks user as bad apple.

Guarantee ebay has now secretly restricted these buyers and marked them as a risk.

A bit of information that I discovered from the 1000+ phone calls to ebay trying to fix my account was that some of my employees logged into their ebay accounts from my work computers and also from their devices on my wireless internet to their ebay accounts.

When my employees did that they then became linked to my seller account forever.

If one of them ever has their accounts suspended for any reason it will injure my selling account.

The first time that I learned from a ebay Customer Service agent about some of my employees accounts being linked to mine I asked whom the individuals were and I was told that I could not have that information from ebay.

I asked & begged because i needed to know because I had fears of employee sabotage if they ever chose to do that.

Many months i would ask now & then and the answer would always be NO.

But one day a CSR rep slipped & gave me the full list of who was linked to my account.

So important to know.

Never let anyone log into their ebay accounts from your computer or internet because that person will be forever linked to you.

if that person violates ebay policy then ebay will mark you as a bad seller with a bad reputation because you associate with a bad ebay seller.

Lock up your wifi so your neighbors do not wreck your ebay selling account and never log into a public Mcdonalds wifi.

Sounds crazy but ebay's enforcement programing will mark you.

It is probably too late for you anyway because it was for me by the time i became aware of it.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Philip Cohen
Web Site

Sun Dec 14 23:08:58 2014

A buyer getting a warning—I don’t believe it. Anyway, all this demonstrates is that eBay is criminally incompetent (or an incompetent criminal) from the very top to the very bottom; simply put, they are too stupid to recognise, or filter for, more than one entity using an individual IP address—you are right to be frightened by these cretins if, as a seller, your income depends solely on the eBay marketplace …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: LinneyPinney This user has validated their user name.

Mon Dec 15 00:44:40 2014

Wouldn't it be easier to just avoid ebay altogether? They have driven off the sellers and now are going after the buyers. No one wants an experience where they feel like they are in trouble buying or selling. Just go somewhere else. eBay is a "has been"

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Ric

Mon Dec 15 01:04:37 2014

If eBay is going to limit eBay deals purchases, and suspend accounts where limits are abused, then it is eBay's responsibility to look at purchases by account and user ID, not simply the IP address.

Once again, we see how inadequate eBay controls are when they rely on automation to enforce policy.

If this company is to survive going forward, eBay has an obligation to review each and every account with a pending suspension manually by a trained customer service agent who reviews the purported violation and then decides on whether to suspend the account or issue a warning.

When eBay's trigger happy automated system gets it wrong ( and it often does ), eBay loses customers ten fold as the wronged customer does not hesitate to express their negative experience to friends and family.

eBay's inept management fails to comprehend this which is why the marketplace is in the desperate mess it currently finds itself in.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Ming the Merciless

Mon Dec 15 01:10:44 2014

This is rich.

First secret sales limits regardless of what Lyin' Ryan says and now secret Buying limits.

Gross mnagement incompetence reigns supreme in ebafia land.

DEATH to ebay inc in 2015.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: Opalie This user has validated their user name.

Mon Dec 15 06:23:38 2014

It's high time eBay moved with the times and stopped linking accounts simply for using the same wifi connection. Especially given their constant enticements to sell by mobile

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Philip Cohen
Web Site

Mon Dec 15 06:27:22 2014

With another ~3000 staff to be pink-slipped soon it's even more likely that decisions will be made by a particularly poorly written eBay algorithm; soon enough there won't be any eBay staff left except the cretinous Johnny Ho and his gaggle of personally-selected Keystone Kops ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Ed Gadfly

Mon Dec 15 07:17:00 2014

Dear eBay,

Thank you for this recent suprise. I underestimate your abilities.

You consistently devise new ways to oppress customers and foul technology. Your corporate bravado shows no fear of The Law.

eBay Management is a faithful servant to their shareholding masters.

Somebody deserves a Darth Devin moniker for Christmas.

Your Prey Pal,
Ed Gadfly

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Rexford

Mon Dec 15 08:35:29 2014

OP states "But isn't Ebay with such a big company is smart enough to figure that out?"

Simply answered, no. No they aren't.  As history shows, eBay are busy fixing things that don't need to be fixed instead of fixing things that do.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: ignatz This user has validated their user name.

Mon Dec 15 09:12:06 2014

Looks like the software people at ebay are so seriously brain-damaged that they can't distinguish between two completely separate accounts that occasionally access ebay via the same IP address?  If they can't do that reliably, they shouldn't be harassing paying customers in error.  These bastards are screwing small sellers into the ground over completely random "defects" that are totally out of the sellers' control, and then sending threatening letters to good customers.  How many effing' DEFECTS do those letters count as?

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: rosachs This user has validated their user name.

Mon Dec 15 09:20:07 2014

Big Data used badly creates Big Mistakes that embarrass greatly.

Linking account by IP address is so 90's... except back then more folks shopped via office internet due to more homes having dial-up service while businesses had 'broadband' service.

While the answer is extremely apparent to those who USE the eBay site, clearly it's not apparent to those who ABUSE....er...program the eBay site:  PayPal Verified Status.

If your account it PayPal verified, that means PayPal (still a department of eBay) believes or has information to lead it to believe that you are an individual.  Usually verified by bank account (you had to walk into that bank & show ID to open your account), why can't eBay simply look at the PayPal-verified account data to determine if all those accounts using the same wifi address are the same person?  Wouldn't they have many of the same PayPal-verified delivery addresses?  Maybe even (gasp) the same phone number?

Surely there is more than just IP address that can be used to verify whether you are part of an evil conspiracy bent on the destruction of the eBay...er...American way of life via circumventing unpublished eBay purchasing rules or just a bunch of co-workers who use the same wifi (but only at lunch!) to shop the web via their phones.

What is so wrong with management of a site that sees criminal intent in every activity?  Don't they believe their members are "basically good"?

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Map

Mon Dec 15 09:40:15 2014

After we learned of ebays linked accounts policy which most of it is "secret" I ordered every member of my family to close their ebay buying accounts.

I also closed two other smaller selling accounts that i had because i was concerned that because they were not top rated due to inactivity that any open account was detrimental to our #1 main selling account which we rely on to pay our living.

Who can trust ebay and their opressive programs.

If we buy something online now it is from Amazon.

Another thing we have done as of late was to open a shopify account. Had to get a stamps.com account so we could print first class shipping labels.

It works for ebay too so now we are printing all our ebay shipping label from stamps.com and it automatically uploads the tracking number to ebay.

So happy every time I print because that is shipping revenue that ebay is now loosing from me and so far the shipping cost is the same as what we were paying in ebay so very happy with stamps.com.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: ebay refugee camp This user has validated their user name.

Mon Dec 15 11:26:17 2014

Are they going by the IP address? Evidently
People who live in the same home can have different ebay accounts.
In this day and age families have adult children,grandparents, brothers, sisters, aunt, uncles, or friends living together for economic reasons.
The wealthy execs making these policies do not understand those situations, therefore deciding  punishment must be given to the lower class.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: baconsdozen
Web Site

Mon Dec 15 11:32:19 2014

Agree with earlier posts,simply look elsewhere or just use ebay to find a seller and contact them to buy direct. Ebay seems to have a death wish,they should be put out of their misery.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: Ebay Seller-Ebay Buyer This user has validated their user name.

Mon Dec 15 11:55:08 2014

This is really dumb on Ebay's to have limits on buying on anything.  Incredible during the Xmas season that ebay would be threatening to cancel accounts of heavy buyers.  

The whole idea is for sellers to sell as much of their product as they can and for buyers to buy as much as they want. And if a seller sells out of their deal, then here's an idea: Replace this seller with another seller who has the same or similar deal or actually start the deal with more than 1 seller of this product.  Is there only 1 ebay seller who has Lowes gift cards or many?

Why not allow 5 sellers each of all these things, so that buyers can buy as much as they want?  And doesn't ebay make a final value fee on every sale, so why would ebay do anything to limit sales and hurt themselves?

Does it get any dumber than this?

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Island_Sam

Mon Dec 15 12:16:53 2014

Unbelievable! One would think a business establishment would want buyers to buy more. And to threaten buyers? Wow... The ebay glitch machine must be working overtime. These automated messages are disastrous. A good way to scare away business. Kudos ebay!

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: sailormoon This user has validated their user name.

Mon Dec 15 12:43:11 2014

Opalie hit the nail on the head. This is archaic and even if people are smart enough to not use public wifi, mobile is a MAJOR problem. I have found myself banned from a forum on my mobile for messages I did not post because (from my limited understanding) mobile IPs rotate among a small group of users. And that forum isn't even a top 500 site, I can't imagine how many people share my IP and use ebay.com which is in the top 20 and far more popular than the forum.

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

This user has validated their user name. by: Beanie

Mon Dec 15 13:42:25 2014

Ebay just close up. Sellers throttled, now buyers throttled. What is the point of Ebay anymore? Dangest "venue" I've ever seen!

Perminate Link for eBay Chides Buyers for Buying Too Many Deals   eBay Chides Buyers for Buying Too Many Deals

by: Bullet This user has validated their user name.

Mon Dec 15 14:17:49 2014

More than likely employees with the same IP address also used the same business phone and address and that is what got them linked together.  That is how they catch fraud rings - they use almost the same address and phone and it doesn't have to be exact to get them linked.

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.