|Tue June 25 2013 09:38:32|
eBay Boards Down, Users Redirected to LiveWorld.com
By: Ina Steiner
eBay discussion boards are down - and what's worse, trying to access them results in a long wait followed by being redirecting to the LiveWorld website. As we reported in May, eBay cancelled its contract with LiveWorld, and since then has migrated the discussion boards in Canada to its new platform provider, Lithium, with plans to roll out the rest of the international forums in the following weeks.
eBay's Director of Community Jeff Terrell told EcommerceBytes it was a "mutual parting" between eBay and LiveWorld, but this redirect, however unintentional and whose ever fault it may be, ultimately results in users being "hijacked" to LiveWorld.
Yesterday, eBay posted a message to users informing them the eBay.com discussion boards would go into read-only mode on July 1st while it migrated the boards to the new platform. So even when the transition occurs, the boards are supposed to remain accessible.
It's uncertain whether eBay is aware of the problem, there's no message about the problem on the System Announcement board. It's disconcerting that an ecommerce platform the size of eBay could have its boards redirect to another website. It would be interesting to know what's behind the "glitch."
In the meantime, feel free to comment here and to use the EcommerceBytes forums to communicate with your peers. We'll continue to keep an eye on this issue right here.
Update: At 11:19, eBay posted the following notice on the Systems board:
We are aware that members are currently experiencing problems accessing the eBay Community Center. We are working on a resolution for this issue as quickly as possible and will keep you updated.
Regards and apologies for the inconvenience,
The eBay Team
Update: A check of the boards at 2:15 pm show they are back online.