|Fri Oct 25 2013 23:45:20|
Breaking: eBay Considers Eliminating Buyer Feedback
By: Ina Steiner
eBay sent a survey to users in which it proposes some radical changes to the feedback system. Just one of the changes under consideration is the elimination of buyer feedback, something that some sellers have suspected eBay had planned for some time.
Currently buyers can give sellers either a positive, neutral or negative feedback rating, but sellers can no only give buyers a positive feedback ratings. (Buyers can also leave anonymous Detailed Seller Ratings for sellers.)
The survey asked respondents what impact they would expect such a change to have on the fairness and accuracy of the current Seller Standards rating system, explaining that under such a system:
"eBay would eliminate public Feedback for buyers. Instead, buyers would automatically receive a 1 point increment to their existing buying Feedback score after they make payment for an item. It would still be possible for the seller to send anonymous Feedback about the buyer to eBay via the Report a Buyer system."
Respondents could respond by selecting one of the following options:
- Current system is much more fair
- Current system is somewhat more fair
- No impact
- This new concept is somewhat more fair
- This new concept is much more fair
We'll publish more on the survey, but for now, what do you think of this aspect of such a system eBay outlined in today's survey?
Update: See the following Newsflash stories for more details on the eBay feedback survey:
eBay Surveys Sellers on Proposed Feedback Changes: End of DSRs? (Part 1)
eBay Feedback Survey Zeroes In on Shipping Charges (Part 2)
eBay Feedback Survey: Time to Work It Out (Part 3)
The End of Percent Positive Feedback on eBay? (Part 4)