|Wed Oct 16 2013 13:17:11|
eBay Removes Important Feedback Feature with No Notice
By: Ina Steiner
| Being able to review a merchant's feedback is important, especially on a marketplace like eBay. But users noticed on Wednesday eBay had removed one important feature of the feedback page: the ability to see the item title, description and price of the items sellers have sold.|
Buyers use that information to help determine if a buyer or seller is being dishonest with their feedback comments and to help determine the types of items a seller has sold in the past.
eBay made no announcement before eliminating the feature, leaving users to wonder if it was a glitch, if they were part of a test, or if it was the result of a policy changes. The titles remain for some user IDs, but not others, and in all cases the link to "view item" is missing from the feedback page. EcommerceBytes is awaiting a response from eBay.
Some of the comments form sellers who noticed the change include:
"It is a bit disturbing, now a buyer can't see, what caused a negative."
"Interesting. I see the "View Item" link when I view my own fb page, but not when I view anyone else's. I wonder if it was intentional."
"I'm not nosy.... but I do ocassionally look at recent items purchased when viewing a buyers feedback. Typically, there is a "view item" link associated with that feedback that goes back 90 days or so. I've noticed that link is now missing when I attempt to do this. Is anyone else seeing this? Did I miss an update of some kind? No big deal really, just curious."
Let us know what you think, and we'll update this post when we hear back from eBay.
UPDATE 10/16/13 9:30 pm: It's official: eBay spokesperson Ryan Moor told me eBay made this decision based on buyer and seller feedback, see the full story in Newflash.
Comments (91) | Leave Comment | Permalink