|Sun June 10 2012 21:03:43|
eBay Displays Best-Offer History in Seller Feedback Profiles
By: Ina Steiner
| eBay has begun displaying information about sellers' history of accepting Best Offers on their feedback pages, and some sellers are not too pleased about it, fearing they will lose leverage in negotiations, face an increase in lowball offers, and potentially have to deal with dings to their DSR feedback ratings. Adding to some sellers' frustration is the fact that eBay did not inform them of the change. |
"I wish eBay would provide some kind of notice when they're going to implement a change," said one seller. "You know, like on the site's ANNOUNCEMENT Page."
"We don't use "best offers" on our fixed price sales and we still get buyers needling us to sell our items at a lower price," wrote anther seller in an email to EcommerceBytes. "This will only make it worse."
Best Offer is an optional feature that sellers may choose to offer on their fixed-price listings to encourage shoppers to make offers at a price lower than the selling price. When a buyer places a Best Offer on a listing, it is a binding bid good for up to 48 hours. Sellers can choose to accept the Best Offer and end the listing; decline the Best Offer; or respond with a counteroffer.
A seller wrote of eBay's new practice, "I really don't want people to know when I feel like giving away accepting a best offer on things....nor do I like people knowing my "tolerence" (sic) level for offers. Or at least I'd prefer not to make it easy to find out."
Not everyone was upset about the new feature. On another discussion thread, a seller wrote, "I do not share the OP (Original Poster)'s dismay. After all, if I have Make An Offer on an item, I'm asking buyers to do just that...make an offer. So, if a buyer can see that I've accepted offers in my feedback, that's fine with me....I'm soliciting offers anyway....But clearly the OP is upset about this, and I'm sure others are too. I'm just saying that, personally, it doesn't bother me."
But another seller who said s/he comes down an average of 10-20% on Best Offers wrote, "I really do NOT need a buyer checking out to see HOW MUCH I came down on prior purchases... and holding that old price over my head to buy an active listing."
The seller believes the new feature could lead to more cases of low DSR ratings, and outlined a hypothetical scenario - "The buyer wants the item and buys it at my offer of 20% off because that is all I am willing to come down and he really wants the item. But that same buyer MIGHT ding a star in the end because they are annoyed that I would NOT give them 40% off like I did in another prior sale."
A seller in another thread said the feature would "take negotiating power away from the seller as well as increase the workload in responding to lowball offers."
By displaying sellers' history of accepting Best Offers prominently in their feedback profiles, is eBay giving buyers an edge? Will this change your practice of offering the Best Offer feature on your listings?
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