Subscribe    RSS Feeds    Twitter            Contact Us   
728_header.jpg (23748 bytes)
 Home   EB Blog   AB Blog   Letters   Podcasts   Forums   EPIS   PR Service   Classifieds   EKG   Ratings 
Web Site     
  Rate Services
  Amazon Fee Calculator
  eBay Fee Calculator
  Etsy Fee Calculator
  Auction Calendar
  Collectors' Links
  eBay Promo History
  Bookshelf
  Fraud Resources
  Drop-Off Store Laws
  Payment Holds
  Ecommerce Resources
  Photo Tips
  Marketing Inserts
  Yellow Pages
  Advertising
buyersmarket2aaa2.JPG (7729 bytes)
Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Feb 29 2012 18:44:44

Live Blogging eBay Town Hall Meeting on SR1 2012

By: Greg Holden
Sponsored Link
EcommerceBytes Contributing Editor Greg Holden is live-blogging eBay's Town Hall meeting on the topic of Tuesday's Seller Release announcement. As in past events, sellers call in to ask questions.

Note: This is not a transcript, please note that many questions and answers are  summarized/paraphrased. Apologies in advance for misspellings of people's names - we're happy to correct if notified.


Griff: This discussion will be limited to changes to top-rated seller program; added seller protections; global returns; business policies features; updates to shipping, free pictures, and new picture requirements; changes to category listings. Doesn't sound terribly "limited" because so many changes are happening, does it?

Panelists: Michael Jones; Adam Carson, Guru; Kristina Klausen of seller standards team; Gary Vollmer; Louis Olsen and others around open mike.

Michael Jones: as we all know, consumer expectations are on the rise. These changes will help our top rated sellers compete and win. Our goals are to help them increase sales and improve overall selling efficiency.

[Rhetorical question: will changing all your photos improve your efficiency? Just askin'! - G.H.]

Laura in Ky: The 90% tracking requirement in order to retain my GRS status. People like me who sell vintage cards and reproduction items...there are 1.9 million postcards for sale on eBay, all shipped typically first-class mail without delivery confirmation of any type.

If I am forced to switch to delivery con with tracking, will increase my shipping costs 200%. I truly don't understand why categories like this that have been historically first-class mail--i have never had a single first-class item go missing--i don't understand why there cant be a weight cap, say under 3 oz. we can put in an envelope and put a stamp on it. Our customers aren't willing to pay for delivery confirmation.

Response: we're making these changes to help sellers compete and attract buyers and convert sales. We've heard from our buyers; they want to know their item is shipped. It's really become the e-commerce standard to have tracking. This is why we have included this in the top-rated seller experience.

Laura: It doesn't take into account low cost items like stamps. A majority of the items I sell are $3 greeting cards. I'm going to reach a point where, if you enforce this, I will no longer be able to sell on eBay and I will close my store.

Response: It sounds like you are delivering a great experience for your buyers. We recognize this policy is not going to be possible for all sellers. Hopefully the discount you get against the increased cost of tracking, you can weigh the difference and see if it's worth it for you.

Laura: there is no way I can make it work with my current business model. I'm going to lose sales as a result of it. If I roll it into my price I won't have a margin. You're forcing people like me into a corner.

Griff: I don't want to invalidate your point. What I would say though. From past changes I would say you're making assumptions about buyers and see how it works.

Laura: I'll give it until May 1 and see how it works. I've been an eBay seller since 1998...you're going to push a lot of us over the cliff with this.



eBay: We're sympathetic to Laura's concerns. There are some categories where it is going to be more difficult to implement this than others.

We're moving ahead with the program because we heard from sellers that this was the way they thought we should go.

Jones: We planned ahead for this. If it doesn't work, we'll revisit it. But we are convinced that for the majority of sellers, we can make it work.

Next seller (Clark): I sell stamps; I have a perfect record now. I pack everything in a #6 envelope, I use postage. I have had no losses in past years. If I raise prices to cover tracking I'll no longer be competitive. A lot of sellers will exit stage left and move to a place like Bidstart.

Looks to me like anything under $100 I'll move off the site. My insurance does not require tracking until the item reaches $200. I cannot continue to be competitive because it's not equal to the rest of the stamp market. Read Frank Norrris's book The Octopus about the Southern Pacific Railroad.

eBay: Oy vey! ...You're not alone. You made the right statement when you said this levels the playing field. We know this will cause some sellers to have to raise their prices to compete. We know this levels it in a way that causes sellers to adapt but to make it work.

Guru: We are leveling the playing field. What we are also doing on the back end, this is not an isolated policy we are enforcing, we will use this in multiple ways (tracking data). We will see how much time it takes a seller from Washington send it to say Washington D.C. and will give specific delivery estimates and that includes conversion for the seller in Washington. If you adopt practices like this you are helping us and helping you get more sales.

[comment: isn't that great: you're helping eBay! - G.H.]

Next seller (Camille): My question is about the 14-day return time. I sell live mealworms--feeder insects. I can't really offer a 14-day return policy on a live product. I can't see me benefiting from this policy. I don't have a problem shipping within a day, but the problem is the weather.

If the temperatures are above 90 degrees or below 20, I sometimes have to wait to ship. I usually put up to a five-day handling time on my listings. That's my situation. I am top rated in both of my stores, never got a negative feedback. I don't see how this will work for me.

eBay: What is a mealworm?

Camille: It is a feeder insect for reptiles and bluebirds and protein-eating animals.

eBay: first of all congratulations on your high ratings. We recognize that some of the changes will not work for all sellers and all inventory. I see you have some special situations that can affect live worms. If there are situations where some sellers are unable to meet the requirements of the new program, you will ...

Sellers can choose not to offer the returns and without affecting their top rated seller status.

Camille: I am talking about the 20 percent discount, which helps me stay afloat. I don't see why I should be punished for something I am trying to get out there alive.

eBay: even if you offer a return policy, the vast majority of buyers do not return items. As long as you offer a money back guarantee with a reasonable restocking fee you will meet those standards. I encourage you to try this out. You might find the rate of returns is small enough to offset...



eBay: One thing you could consider is to use the USPS labeling system we have provided. you can schedule a pickup by the postman. If there is a weather problem you can avoid the trip and have the mailman do the hard work for you.

Camille: I do that for my customers, I require that they pick it up at their post office when it's hot out.

eBay: We'd like to follow this; please keep in touch with you so we can see how this works out for you. We're not trying to wiggle out of this.

Next seller (Catherine): I have another question about uploading tracking. I'm pretty obsessive about shipping and taking care of my customers. I have a problem with transparency on uploading tracking. I have shipped every day within one single business day. yet, my preview is showing that some got missed. I'm not going to say eBay is wrong, but two a day runs to the post office means I can get out on time. What's up with that? When you say I have 94% upload, will I be able to see [the ones that didn't ship in one day]?

eBay (Kristina): We'll take this on and take a look with it and make sure the product is working as intended.

eBay: although the preview you see in the dashboard, you will be able to see on an item by item basis what you are shipping so you can be more effective.

Next seller (Karen): I'm wondering if the information about the buyers printing and clicking their own return shipping label, is that the final version of the policy?

eBay: I suspect you would like to see another option?

Karen: Here is my concern: buyer prints own return label, no communication with seller; seller sees the item, and you refund the final value fee. What you have is an unhappy buyer, and no communication with the seller. The seller has no idea that this happened. Since when did communication become unimportant on eBay.

Guru: hose are valid concerns. Think about where the retail standard of returns is going. If you buy something on Wal-mrt.com

Karen: is eBay trying to become like Wal-mart?

eBay: The customer expectation...what do you sell

Karen: I sell luxury items.

eBay: If the customers buys luxury items from you instead of a brick and mortar store their expectations are common.

Karen: They would like to get a confirmation from the store before the return.

eBay: We do provide for you to get an RMA. The buyers goes in, files for a return, sees the sellers is supposed to be offering an RMA number.

Karen: The policy I'm seeing on eBay right now does not say anything about an RMA number.

eBay: If this system doesn't work for you, when the tool becomes available in June you will be able to opt out of it.

Karen: It sounds like eBay is taking away communication [between buyer and seller] If something is wrong, I want to know it. I want to make it right.



Email question #1 from Duncan: Some related questions about the one day handling and how it could affect seller ratings. Does the one day handling requirement begin when the payment clears?

eBay: The clock begins ticking when the payment clears.

Griff: You want to check the payment status to see when the payment clears so you can get in within the

Email question #2 from Duncan:When the store is on vacation does the one day handling begin when you get back from vacation?

eBay: We encourage sellers to use vacation mode. The vacation does not affect the handling mode. It prevents a buyer from making a purchase during that time. If you are away

Email question #3 from Duncan: What is the one day time day or time--one day from the purchase date?

eBay: Saturday is not a business day.

eBay: A business day does not include weekends or U.S. holidays. Based on the business day after the payment clears, the seller has through midnight the next business day, if they are committed to one day handling time. Say the payment comes in on Tuesday; they have through midnight on Wed to send it out. If payment comes in on Saturday they have until Monday midnight to upload the tracking information.

eBay: If an item is purchase on Friday, and paid for, you have until midnight Monday to upload the tracking.

eBay: In all cases we encourage sellers to upload as quickly as possible and to ship as quickly as possible.

Adam: I want to use the opportunity to mention that we are introducing a same-day handling option.

Griff: And this is not tied to any requirements.



Next seller (Leah): The majority of my items are under two dollars. I put them in a #10 envelope and send them on their way. It does not make sense to raise shipping beyond what the item actually costs. A buyer isn't going to pay $5,$6 for party favors when now they are only paying $2.70. They only have to scan the item when it is delivered (not when you drop it off).

eBay: I want to make sure you and all of our listeners know that in all cases tracking and delivery confirmation will meet the new standard. You will not be penalized for that. While we want to have as many scans as possible on record, you will still meet the new standard.

Leah: if a buyer wants to return an item, I don't ask questions. I will exchange or give a refund. We're top rated sellers for a reason. Why are we being penalized for this? You're going to force poor sellers like us off of eBay.

eBay: Sounds like you have a great return policy. We recognize these changes are going to be hard in some categories to meet. We know it's going to be tough in some places. Figure out if there are some changes you can make in your business--multi item purchase--or frankly maybe not.

Leah: It's not that they're not going to be easy, they're not going to be possible.

eBay: What is an average shipping price you pay?

Leah: right now I can put a stamp on it which is 25 cents. Right now I can buy a box of envelope for less than $1.50. If I go to package rate, I have to buy mailers. Package rate starts at one oz. for $1.64. If I have to use shipping labels, that is another cost.

Griff: We fully understand, we can't make exceptions, we know we are moving the bar up. If some sellers can't make it work, we know it is a potential risk and a challenge. We are here to help. We know every seller who sells the same items will be faced with the same decision.

Guru: As Griff pointed out before this is a policy which is for everyone. We are not handpicking a few sellers. Looks like you already do a couple of the three things we want you to do. You have a great return process. Think about sellers who don't have tracking or returns. It's a higher bar for them. You are probably at a much better position compared to the others. if you use tracking, we will give you more incentives.

Next seller (Beverly): I am also calling about the seller's dashboard n the preview. it is not working. I have five accounts that I manage. One account is perfect,but that is the smallest volume account I have. I neve get payments on a Saturday or Sunday. The other four accounts are all off, and not by one or two percent. one is at 87 percent. I ship five to six days a week. I use tracking numbers. I challenge any of you, if you have an account, look a your preview.

Griff: I have done this, and my shipping should be 100 percent, and it's not. So we'll look into it.

Beverly: I think the little person who did the programming on the preview needs a calendar. The other thing, I noticed just today what I shipped late at night or the following morning, I make sure they are marked paid, shipped, and the tracking number is there. I archive them. Today I had one that shipped out yesterday and said, "Add tracking number.' I went to Stamps and got the tracking number, I went to eBay, I opened the item up, and the tracking number was there.

eBay: Preview launched yesterday, we will stress test it, and make sure it works as it should.



Next seller (Robert): My wife lists on eBay. What I sell (stamps) goes through American Phil Assoc. or others. We do have a higher rating now. With the changes you are making it won't work now. You are forcing us off eBay.

Kristina on eBay: this is great feedback and we will look at it. We have been hearing a lot from our friends on the stamps boards. thank you for that and noted.

Charlene: Automatic five stars if there is no communication between buyer and seller. i do a lot of best offers and multiple sales. I have buyers placing a best offer and I respond. Because so many of these are international buyers I don't always get to them quickly. What actually constitutes a communication between buyer and seller that will nullify the five stars.

We do have auto 5 stars in place for people who use free shipping or fast shipping. this was a chance to continue our progression to put in DSR scores where merited. We had heard from sellers in the past when there was no communication the seller was confused and left a 1 instead of a 5, and seller thought that was unfair. So you now you get a 5 star.

Charlene: so if a buyer has to invoice that will not count as a communication?

eBay: That will not count.

Charlene: what if the buyers says thank you for your great service?

Griff: They're more likely to leave a 5 if you say, thank you, and are friendly. this was necessary for buyers who left no communication.

Charlene: there needs to be a lot more emphasis on educating buyers.

Griff: We heard from buyers and they don't want to be educated. They want to buy it, get it, and move on. Buyers don't go to a marketplace to be educated.

Charlene: my thing about educating is maybe revisit the wording on the choices for the 5 stars. A lot of buyers think 3 is just fine, there's no problem.

Griff: that's a good point.


Note from Ina: Greg Holden is signing off, you can find listen to the rest of the Town Hall Meeting on eBay. I'll make a few more notes, the meeting ends at in less than 10 minutes.



An eBay buyer Cathy called to say Buyers shouldn't be forced to buy items with tracking, which increases the price of the item.

Kristina Klausen noted that they had considered requiring sellers offer an expedited shipping offer, but decided not to.


Seller named Scott called to ask why eBay didn't offer First Class envelope with DC option, which would alleviate the anguish from callers this evening.

A retired post office manager called in and said the post office does not allow first class envelopes to have delivery confirmation (DC) unless it's in a rigid envelope or one-quarter inch thick.

Michael (MJ) Jones wraps up, end of Town Hall Meeting.




Comments (34) | Leave Comment | Permalink
Readers Comments

Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: BetterThingsToDo This user has validated their user name.
       
Wed Feb 29 18:55:34 2012
I have the same problem with first class postage. So what I did was just jack up the shipping costs another 25 cents. More than covers that 20% chump credit that I will lose. In fact I will probably end up with more money.

Screw Fleecebay and their TRS and DSR and 20%. I ain't kissing no AZZZ to get them. Best Match at best is a joke.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: o.c.d.collectibles This user has validated their user name.
       Web Site
Wed Feb 29 19:07:37 2012
typical ebay. the "vast majority" don't have to return anything, they get to keep the product AND they get a refund, from ebay yanking it out of  sellers pockets. duh.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: o.c.d.collectibles This user has validated their user name.
       Web Site
Wed Feb 29 19:09:40 2012
guess what? I shop on newegg. free shipping, 5-7 day ground. so? this is Earth, not some far out planet where ebay CEO's make their decisions!LOL! They really need to get a grip.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
This user has validated their user name. by: Ming the Merciless
       
Wed Feb 29 19:35:11 2012
Same old lying, scheming b-school crap created by b-school brats with either no understanding of how buying and selling on ebay really works or deliberately making it as hard as possible to get discounts and then lying not only about what the've done but refusing to accept ANY responsibility for the vague mess these new policies represent.

And discounts are what all of this is about.

It isn't about "buyer expectations," and it's not about anything sellers "told" ebay.

It's about eliminating small discounts and eliminating discounts from those who remain.

These sociopaths don't give a damn about "helping" you be successful. Their ONE and ONLY interest is devising more and more ways of stealing money from sellers or a the The Ho once said, "more wallet."

It's about time that adults ran ebafia instead of self centered adolescents whose idea of a cool job is one where you get free sodas and bagels.

And you, Griff, what a sell out disgrace you've turned out to be! Seller advocate? The only thing you advocate is seller extinction.

How can any of them sleep at night?
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
This user has validated their user name. by: Philip Cohen
       Web Site
Wed Feb 29 20:07:21 2012
“We've heard from our [eBay’s] buyers”

That first response was enough for me. No point reading any more of this disingenuous nonsense.

eBay / PayPal / Donahoe: Dead Men Walking
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
This user has validated their user name. by: basset
       
Wed Feb 29 20:13:53 2012
@Ming

EXactly! This was primarliy about getting sellers knocked off that discount - and the beauty of their plan: for many sellers, like me, it will be our decision, because we will refuse (or be unable to jump) through this hoop. eBay can point to us & say: You chose NOT to do as we say! It is not us, it is you!

Perhaps in the future those who imbibe should take a drink everytime eBay folks on these live 'casts say the phrase "we'll look into that". From what I've read so far, I believe I would be out cold on the floor already.  
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Patricia This user has validated their user name.
       
Wed Feb 29 21:32:56 2012
Why do sellers keep attending these fake plastic town hall meetings?  Nothing is ever solved - its Ebay's way or the highway.  I understand a lot of sellers will be hurt - Ebay doesn't care!...period!
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: exdwh This user has validated their user name.
       
Wed Feb 29 22:45:06 2012
"A retired post office manager called in and said the post office does not allow first class envelopes to have delivery confirmation (DC) unless it's in a rigid envelope or one-quarter inch thick."

Sorry, still not correct.

DC is not available for any First Class 'Letter' or 'Flat'.

DC is available for a First Class 'Parcel' if the package is at least 3/4" thick or rigid (e.g. cardboard mailer).

There are 2 issues. First, sellers don't want to pay the extra $1.19 postage to ship as a 'Parcel' instead of 'Letter'. Second, the materials required to qualify as a 'Parcel' are also more expensive. Probably another $0.15 for mailer + label.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
This user has validated their user name. by: Ric
       
Wed Feb 29 23:34:13 2012
The postage issue for small low cost items and the conflict with eBay's new policy demonstrates how eBay's one size fits all approach to creating site wide policy is not just short sighted and ill conceived, but detrimental to sellers and that it will end up negatively impacting eBay's site wide GMV.

I can picture the hundreds - thousands of post card, stamps and other small item sellers being herded to the door by yet another in the long line of poor policy decisions driven by eBay's need to force sellers into increase prices to generate higher revenue and appease Wall Street.

Once again, we see how isolated and disconnected eBay's management is from their marketplace and large numbers of their sellers.

eBay eviscerated their once thriving collectibles business with the identical one size fits all policy approach and continues to do so with yet more poorly thought out rules.

This latest debacle will end up decimating many more sellers and killing off another sizable chunk of categories, and eBay management is too blind to see it, and too oblivious to care.

With this latest Town Hall bull ship session, eBay tried yet again to convince effected sellers that the fecal odor of the new policy is really a new species of roses. Once again they managed to brain wash themselves while paying lip service to the negatively impacted sellers.

Those sellers will likely find themselves walking through the eBay exit door as Griff and the rest of the panel stand there holding the doors open for them. JD will not be there to help hold the doors open because he will be giving a speech somewhere.

Months from now, eBay will wonder why their GMV is once again flat and or declining. Management will fail to do the math and realize that the lost volume will be from the very categories decimated by a mass exit of unhappy sellers.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: used2luv2sell This user has validated their user name.
       
Wed Feb 29 23:41:06 2012
Just loved it when Griff said buyers don't want to be educated.  
Exactly the point when sellers say they don't want UNEDUCATED BUYERS leaving DSR's!
The frustration continues against the big brick wall of dumbness called Ebay.  These folks always know exactly what "their" buyers and sellers are saying, but obviously they never actually HEAR what we are saying.    
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Another Coin This user has validated their user name.
       
Thu Mar 1 00:06:41 2012
I'm not a MBA or math wiz but it seems to me eBay would rather lose the whole golden goose instead of being satisfied collecting a portion of the eggs. For example: a seller pays $1000 a month in FVFs to eBay and gets 20% or $200 back as a TRS. Seller can't jump through all of eBay's new hoops and leaves eBay. Ebay loses $9600 a year from that one seller. Now multiple that one seller by thousands of sellers leaving eBay. Take it a step further and add up all the millions lost over the years with sellers who have already left or were pushed out since 2008. Add more millions lost in listing fees, store fees etc.

Am I missing something here?

To make up for these losses I guess eBay is betting on their horses Mobile and Diamond to win.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Dragon This user has validated their user name.
       
Thu Mar 1 00:56:53 2012
I am relatively new to being an active seller on ebay, but it seems to me that the bigwigs there have forgotten their roots.  Ebay was about individuals and micro businesses having a platform to make a little spending money, or to start a full scale business inexpensively.  I won't repeat the words I was yelling at Griff through my computer screen today, but it is plain to see he and the rest of those yahoos at ebay (sorry Yahoo), just don't care about the little seller anymore.  One caller asked if it was their goal to be the new Walmart...and I fear the answer is yes.  Of course, some rules are necessary and they developed a secure place for people to buy and and sell, but by telling us how to run every aspect of our own businesses is just unacceptable.  Maybe, if we had an ''Occupy Ebay'' day...week... or month, where all of us small guys just stopped selling for a period of time, they might get the message.  In the meantime I will continue to sell for awhile, but am actively looking for alternatives.  This is just BS.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Tiffee Jasso This user has validated their user name.
       
Thu Mar 1 01:17:14 2012
My concern is communication. I get buyers every day asking me questions or voicing their concerns about my shipping methods. One example today was a message from a buyer stating she needed to be sure that I would pack the item so that it couldn't get wet. I reassured her that I would use a zip lock bag. Now according to Ebay, I would be penalized for her adding the note and for me answering her note.
Am I supposed to now put a Disclaimer in my ads stating that "Ebay does not allow me to communicate with a buyer. So if you have questions please contact them. Hopefully, they will allow me to answer your question."  
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Brainiac jones This user has validated their user name.
       
Thu Mar 1 01:36:43 2012
If I could quit eBay, I would. Every year they have another change that screws the sellers, all in the name of keeping buyers happy. It always screws buyers. Always!
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Ebay's Slow Death This user has validated their user name.
       
Thu Mar 1 03:24:17 2012
Don't you get the feeling those people on that Ebay Panel look down on Sellers? Like they are thinking, ''Uuuu. Those people are so dumb, poor, and desperate they need to sell on Ebay. Why don't they get a real job?'' They feel like they have to manage our businesses for us, and make sure we Sellers do the right thing by Ebay's Buyers.

I have been selling on Ebay since 1997. I hate listing on Ebay anymore, and I get a nauseating feeling when I do it. I am always suspicious of Buyers, and wonder if any of them might turn out to be a psycho. So I'm listing less and less. I've also made a commitment not to buy anything on Ebay anymore.

This week I have gotten orders from Bonanza at the rate of one or two a day. Also, Amazon seems to be heating up again. So the balance is shifting away from Ebay. I actually like and welcome Bonanza and Amazon Buyers, because they are rarely any trouble, and they leave great feedback.

These new Ebay policies are once again about the money. I'm sure of it!  They are trying to squeeze a little bit more out of their Sellers. If they can get Sellers to raise their postage prices, and therefore to print more labels with Delivery Confirmation, then they make a few more cents with their shipping commission. Also, they probably make a few cents for printing the label.

The more Sellers who give up their TSR discounts increases Ebay's ''Wallet''. The only ones left with TSRs will be the big companies, which is just fine with Ebay.

What will they come up with next quarter to squeeze more money out of Sellers?  Stay tuned, because you can bet those entitled, spoiled brat, MBAs are sitting around a table trying to figure it out right now. And, they will have no mercy for us ''dirty'' little Sellers.

There is my rant!  
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: andrewjtitcombe This user has validated their user name.
       Web Site
Thu Mar 1 03:40:34 2012
Was an interesting show! Funny how eBay employees sound so like Government officials. They simply do NOT HEAR even if they pretend to listen... when Laura very clearly says eBay are driving her away they simply respond saying "give it a go anyway" I listened in amazement as experienced professional sellers got no positive responses apart from the "wait and see" answer.  Even Griff, who is normally very seller-friendly seemed to get impatient with one caller who clearly had done their homework and knew it would mean closing down on eBay. BUT eBay has the power so, sadly, will again win this round but it is a shame to see sellers treated with such disdain as they were last night. Shame on you, eBay, for riding roughshod over the very people who pay your wage bills. Always find it strange that buyers, who contribute no fees to eBay whatsoever and have little loyalty, get better treatment than sellers who pay in millions of dollars and are,mostly, very loyal to the whole eBay community myth
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Long Time eBay Seller This user has validated their user name.
       
Thu Mar 1 08:01:36 2012
One of the statements that slipped out of an eBay employee's mouth (I didn't catch his name) was the most telling one of all re the 90% tracking requirement.

He said that eBay was going to use that data (provided when sellers upload their tracking numbers) to see how long it actually takes an item to get from A to B.

How very charming. Sellers get to provide eBay with marketing data, not be compensated for it, and in fact are told we have to pay for it in the bargain!

This isn't about what the buyers want, that's just nonsense (I purchase significant amounts on eBay every year and no one has ever asked me if I want tracking), it's about eBay doing marketing for free on the backs of the sellers. Plus of course, knocking the discounts off for a whole lot of small sellers, which will mean more money in their pockets too.

Shame on you eBay, shame.
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
This user has validated their user name. by: basset
       
Thu Mar 1 08:38:53 2012
At least they did not pull out the ''I feel your Pain'' response.

In this horrible, life altering economy one would hope they would TRY to be, not just pretend to be, a little more emphathetic with the sellers that float eBay's boat.

Judging from their uncaring one size fits all & ''official'' parroted responses - I hope none of the panel ever volunteer for a suicide hotline.  
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: Willie This user has validated their user name.
       
Thu Mar 1 09:04:26 2012
Dragon - Boycotts have happened sporadically since 2008, to no avail.  Ebay just keeps on and on.  I list there now only because of the 50 free listings per month.  I am selective about what I list, also. Most vintage items go on etsy.com. I try some on Greedbay but seldom sell any. At nearly 10% commission in clothing (I sell a few pieces of designer clothing), I don't make much money.  Add Paypal and extra pictures and many times I just break even.  If you sell vintage, try etsy.com.  20 cents to list an item no matter the price, & listing is up for 3 or 4 months (can't recall).  I wish I knew where to sell new, high quality clothing, not merely list it! Anyone able to help? Tweet me @cryforhappy
Perminate Link for Live Blogging eBay Town Hall Meeting on SR1 2012   Live Blogging eBay Town Hall Meeting on SR1 2012
by: JoelHellmann This user has validated their user name.
       
Thu Mar 1 09:19:08 2012
It is very simple: Take you customers and leave. Email everyone you have done business with, and go to a good no fee site. I am on three sites right now with coins. I was tossed off Ebay with a 39,000 feedback and 92% positive On Black Thursday in Nov. 2009. I am now on 3 free sites and I make more money than I ever did on EBAY. and I paid Ebay $60,000 a year in fees and $2000 in Paypal reversals to obvious scam artists that Ebay just said give it to the buyer and he doesn't have to return the item. Now my total fees a year are $150.

Get out now. For all your sakes get out now! All of you! they will come for everyone sooner or later!
Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.
 EB Blog Recent Posts 
 AB Blog Recent Posts 
 EB Blog Recent Comments 


Subscribe in a reader



Archives

 
About Us      Privacy Policy & Terms      Link to Us      Partners      Our Writers      Write for Us      Press        Site Index

Copyright 1999-. Steiner Associates LLC. All rights reserved.
 




Powered by Perl Web Blog
© 2005/2014 Ranson's Scripts