|Fri Dec 7 2012 17:17:34|
What Could eBay Do to Better Protect Sellers?
By: Ina Steiner
| One bad buyer can cost a seller money and ruin his or her reputation, so what is eBay doing to protect sellers? You can find out on Thursday when eBay hosts a workshop to tell sellers how eBay protects them when things go awry. |
I'll be interviewing eBay Director of Seller Protections Rich Matsuura on Tuesday in advance of the workshop, and would like to know what questions you have about seller protection, Feedback, Detailed Seller Ratings and other aspects of selling.
Here are details of the eBay Seller Protection program, and, as a refresher, here is a link describing the circumstances under which eBay will remove feedback. What do you think? Are there other cases where they should be willing to remove negative feedback left for a seller?
eBay also now grants sellers automatic 5-star ratings "for great service." For example, "When you offer free shipping and we know the buyer chose that option, you'll get an automatic 5-star rating for Shipping Cost." Have you been eligible for any of those automatic 5-star ratings, and if so, what has your experience been in using them?
Let me know what other challenges you face and what questions you have for eBay, and I'll review them before speaking to Rich Matsuura.
Update 12/11/12: Podcast interview is live on the Ecommerce Industry SoundBytes. Will be making available a transcript of the interview. Thanks for all the great comments and questions!
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