Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Aug 12 2017 07:28:06

eBay Defends New Guaranteed Delivery Program

By: Ina Steiner

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An eBay moderator came to the defense of the company's new Guaranteed Delivery program when a seller pointed out flaws and accused eBay of trying to be like Amazon. In a lengthy post, the seller pointed out that Amazon had its own logistics system that helped it guarantee delivery dates, and at the same time, he pointed to eBay's advantages, including the unique inventory of its sellers and fraud-detection capabilities.

An eBay moderator responded:

Hi John,
We are eBay. We do not want to be anyone else. 

Fast delivery is important to today's buyers, and more than two-thirds of eBay items are already delivered within three days, but many online buyers are not aware of that. Adding the benefit of a guarantee will help change that perception and bring more buyers to eBay. 
Thanks.

In response to another seller's criticism of the program, the moderator wrote, "Guaranteed Delivery is optional - you do not have to enable it on your listings if it's not the right fit for your business," to which a seller responded, "Optional, yes. Does eBay officially GUARANTEE that opting out will have NO effect on search rankings?"

An eBay moderator responded: "When the buyer facing eBay Guaranteed Delivery filter goes live in the coming months if a buyer turns on that filter, only eligible eBay Guaranteed Delivery listings will show then. If a sellers wants maximum visibility and is able to meet the criteria, my recommendation is to opt-in so that listings appear when filtered."

The buyer shot back that he understood the way the filter works, but "Are you willing to officially state on behalf on eBay that opting out will have NO impact on search placement in all other cases?"

Another seller who wanted to opt-in to the program took issue with the fact that there was a waiting list to join. "Is it fair to some of us long term sellers with excellent seller performance that we are on a waitlist to opt-in, which means our items will not be seen when a buyer turns on the Filter, until such time perhaps in 2018 when we get into the program?"

You can read the entire thread on this page. Now that it has begun, let us know what you think of the new eBay Guaranteed Delivery program and how eBay is rolling it out.

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Readers Comments

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: blueribbon1844

Sat Aug 12 09:27:38 2017

sickening... no problems over at ecrater :)

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: iheartjacksparrow

Sat Aug 12 09:35:20 2017

"We are eBay. We do not want to be anyone else."

Are you %@#$ing kidding me? eBay stopped wanting to be eBay about ten years ago. And the eBay minion tasked with responding never confirmed that sellers who opted out would not be penalized in general search results.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: toolguy

Sat Aug 12 10:05:06 2017

Being the eBay cheerleader I am I have to say I will not be Guaranteeing any delivery I have no control over!

It's just not good business to be in that position.

As far as being placed lower in search, so be it. My items are few and far between and show up in most searches.

eBay will only be hurting themselves with such a stupid concept of letting other companies control issues concerning it's own customers.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: DingDong This user has validated their user name.

Sat Aug 12 11:02:21 2017

I bet there will a glitch that all sellers are enrolled and we won't find out until the first (unsuspected) time that we have to refund a buyer for not delivering in 3 days.

I know that there are snow storms that will shut down the mail.

I know that there are floods that closed down roads and bridges and mail can't be delivered. (Actually, last month the town I live in had flash floods and the surrounding roads were closed. 3 weeks before one side of town was open and there is a bridge that is washed out and no thru traffic still)

I know that jets crash and they carry mail that gets destroyed or not all is located and is lost.

Guarantee 3 day delivery is a very bad idea.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: TrickyMick This user has validated their user name.

Sat Aug 12 11:57:07 2017

I tried to opt in and was put on the ''waiting list'', The only reason I wanted to opt in was increased seller exposure.  I am TRS Plus 100%.... the 5 bucks here or there is cheap if it gives me an edge on exposure.

I am winding down my store.... only a matter of time... unless they turn my throttle back up.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: FeelingFroggy This user has validated their user name.

Sat Aug 12 12:43:48 2017

This is a nightmare waiting to happen to all the sellers that are asleep. And I'm willing to bet there will be thousands of sellers that whine about this in the future.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Frank Abagnale This user has validated their user name.

Sat Aug 12 13:30:28 2017

Even OJ was defended.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: The End

Sat Aug 12 13:41:00 2017

Ebay is out of its mind.
Reminds me of that science fiction movie,
The alien that attaches itself to the victim's face and takes them over.....

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: Ming the Merciless

Sat Aug 12 13:55:04 2017

Another ebafia created scam to extort sellers and give away our merchandise.

If ebafia thinks this is such a great idea, let the refunds come out of their pocket.

More criminal schemes from the masters of lies, secrets, and scams.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: FeelingFroggy This user has validated their user name.

Sat Aug 12 13:55:44 2017

What does it say about a company when they have to defend a program..

If only wallstreet or someone with more than a half of a brain would investigate this miserable company these things wouldn't be happening.

Maybe if the idiots in Washington would investigate them instead of whining about Trump this miserable company would be taken to task.

Until then folks enjoy the screwing because there is more to come.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Scotty This user has validated their user name.

Sat Aug 12 14:14:15 2017

100% pure and simple DESPERATION....it just screams it.  

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: dander This user has validated their user name.

Sat Aug 12 15:03:49 2017

I am not opting in for guaranteed delivery. I realize that buyers want things in three days or less. I also want the option of skipping a day of shipping every now and then. In 10 plus years its rare for someone to gripe about slow shipping. They are usually the ones that aren't happy about anything anyway. Instead of making sellers go through the hoops, try educating the buyers. Maybe an add campaign about how Amzaon is a huge warehouse of uncaring people, while showing Mom and Pop ebay sellers who actually like their job. If ebay is different then show all us.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Blueforbusiness This user has validated their user name.

Sat Aug 12 15:40:10 2017

How can eBay tell sellers they should opt into this program when the USPS cannot even guarantee to deliver its packages on time? eBay should build on its uniqueness and not continue to mold itself into Amazon's image.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: Ming the Merciless

Sat Aug 12 15:42:27 2017

The fact that ebafia must have a "waiting list" speaks loudly as to the state of their "tech."

While we must all do what's best for our businesses, in my opinion sellers who opt into these business killing schemes are not only damaging their businesses in the long term but damaging everyone else's businesses as well.

Those who do will soon discover that the losses they'll sustain will require price increases which will make them LESS competitive rather than more competitive.

Every ebafia scheme damages YOU, not them. They have no skin in their despicable games except insatiable greed and bottomless ignorance of actual marketplace dynamics.

Opt into this and be sorry.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: eBay Shill Buster This user has validated their user name.

Sat Aug 12 18:27:08 2017

Guaranteed delivery, price matching, promoted listings, all abominations that will screw up the flawed eBay search engine methodology even more, the new eBay buying experience is a massive flop, all sellers can see it in lower sales.

eBay executives are now scrambling to make a deal with Google to deliver traffic to the site because they know that is the only hope to turn the marketplace around.

The TV ads did not add any color to eBay, in fact it was the biggest flop in the history of marketing.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: eBay Shill Buster This user has validated their user name.

Sat Aug 12 18:31:57 2017

Add the 60 day free returns filter to the above list of lunacy that will further ruin sales and customer satisfaction for eBay, another factor that will ruin eBay search that is already driving customers away from the site along with their inability to serve web pages and the related problems with their shopping cart.

The only hope for eBay is they find a CEO from outside the company who will not be afraid to fire entrenched top management  at the company now, all these guys have come up with are bad ideas that continue to ruin the marketplace for buyers and sellers alike.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Trying-My-Best This user has validated their user name.

Sat Aug 12 19:03:11 2017

Buyers in clothing category don't seem interested in free shipping let alone fast shipping.  Over 50% of sales I follow are all Standard Post 7-10 days with buyer paying calculated shipping and most sellers are no returns. This tells me buyers ARE NOT FILTERING for these features.

Wenig and his Executive Suite really need to spend time buying on the site - it is 2017 and is painful.  They should also try listing on the site - it takes forever.  Mobile is embarrassing - I can list so far then must go to the Classic Site to have descriptio, click on Mobile Ready Checker and have it fix the Viewpor.  Even then the Mobile font is tiny despite using the 14 point font.  

I have to laugh - I'm selling more on niche sites using my "buried eBay listings"  and never been happier.  Listings are done in 2 minutes tops and these communities have buyers.  Most likely buyers who once bought on eBay.  

Within my home, I have several  Harvard MBA's.   (They've each looked at eBay, my listings, read Wenig's and Lawton's statements and directions and just shake their heads. One concluded that eBay is clearly scamming small sellers and wondered why I bother with the site ..given the fact that Amazon is the preferred site to buy just about everything.  

Regarding Guaranteed delivery, Prime members pay for this fast, guaranteed service, if delivery date is missed, Amazon (not the seller) refunds postage.  Amazon has a disclaimer on inclement weather and does not guarantee delivery for those cases.  Chances of missed delivery dates are few thanks to Amazon premier status with USPS- USPS trucks deliver for Amazon on Sundays - with multiple trucks are seen in my neighborhood   The best eBay could do was negotiate cheap e-packet postage for their darling Chinese sellers leaving the rest of us with non-negotiated near counter rates for mailibgs.

In summary, poor eBay buyers have to filter for free shipping, return sellers, and now guaranteed delivery.  LOL buyers are gonna be really unhappy spending more time for services for what they want.  News flash to eBay - ya, as a buyer I want my item fast but I certainly don't want to pay your expensive Priority Mail calculated rate for it.  I believe I speak for most buyers.

N end, why bother.  Niche sites in clothing are gaining a lot of buyers  

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Snapped This user has validated their user name.

Sat Aug 12 20:06:27 2017

Attracting, and more economically important, keeping customers is not done by color, or creedo, or crash of symbols.  

It's done at a much more fundamental level, a business 101 level.  And it starts with a simple premise:  Under-promise, over-deliver.  

Doing the opposite, will have the opposite effect.  Doubling down will double the impact.  Every time.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

by: Stig of the Dump This user has validated their user name.

Sat Aug 12 20:26:36 2017

My feeling is that unless you are selling widgets that a hundred other sellers are also selling, this will make no difference to you. My customers and I think most customers come to eBay to find the less common items, and to find great value, and also an important part of it is to interact with their favorite sellers -- these are things that the other big ecommerce sites don't offer. "Fast and free" and all the rest of it is not what they are looking for.

eBay acts like it doesn't know this. The continuing tension between most eBay sellers and eBay "management" (which in their case is being generous) is that they want to scale up, scale up, scale up, and boost their share price and all that stuff that means zero to the average eBay seller at the coal face.

Perminate Link for eBay Defends New Guaranteed Delivery Program   eBay Defends New Guaranteed Delivery Program

This user has validated their user name. by: The End

Sat Aug 12 20:31:07 2017

I'm looking across the internet.....
It appears Ebay thinks it's competing with the likes of "Joss and Main".....
Imagine that....
No relation or similarity between the 2 whatsoever....

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