Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Aug 5 2017 10:41:31

eBay Glitch Prevents New Listings from Showing in Search

By: Ina Steiner

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Despite the eBay system board showing all is well, sellers are reporting problems with search visibility. There are multiple reports on both the eBay board and on the Ecommerce EKG board - it appears to be impacting newly listed items and started sometime during the day on Friday.
 
"Since yesterday afternoon, anything newly listed is not showing up. You have to refresh screens & if you are lucky they will show up. Anything I listed last night is not showing up. When you view category online & go to view gallery, it switches back & shows nothing listed from that day. This is making it difficult to sell or BUY which I normally do quite a bit."

Here are some of the threads on the eBay Technical Issues board. 

Newly Listed search not loading properly - link

ITEMS NOT SHOWING UP IN STORE! - link

New Items Not Showing Up In Store are we being charged for listing not showing up due to Ebay issue - link

Compounding the issue is the lack of acknowledgement by eBay. Wrote one worried seller on the eBay boards, "All the listings I have posted in the last 24hrs are also missing. Will they find them, or will I have to redo them all?"

A buyer wrote, "I am mainly a buyer, and buy A LOT, except not today, I usually browse through 10,000 listings a day, but today there is about 100 in my searches. Sellers listings are completely invisible in search results. I am terrified to think how much money sellers are losing from this."

UPDATE 8/6/16: eBay moderators notified the tech team on Sunday and posted messages on the eBay Technical Issues board at 5 pm ET to say the problem with newly listed items not displaying in search has been resolved.

Comments (25) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: eBay Shill Buster This user has validated their user name.

Sat Aug 5 12:18:59 2017

What this tells you is the search engine spider does not have access to the servers that certain seller accounts are on or there are database server issues.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: FeelingFroggy This user has validated their user name.

Sat Aug 5 12:21:21 2017

Just another day in the world of Fleecebay. All that hot air they blew last week has affected the computer system. If they would just keep their mouths shut until they actually do something that hot air would be a blowin.

Other than that its a normal day for glitchbay. Its the week end people. Do you really think that they care?

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: FeelingFroggy This user has validated their user name.

Sat Aug 5 12:51:27 2017

@ebayshillbuster

And you know this how??????????

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: eBay Shill Buster This user has validated their user name.

Sat Aug 5 13:07:55 2017

Because that is how the systems work, you have a robot that crawls available web pages, if the servers are out that your account is on, the search engine spider does not have access to those items and they can't be added to the database that search results come from.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: FeelingFroggy This user has validated their user name.

Sat Aug 5 13:26:29 2017

@ebay shill buster

And you have intimate knowledge of this happening at ebay?????

Doubtful

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: eBay Shill Buster This user has validated their user name.

Sat Aug 5 14:23:37 2017

Duh, that is the way the web works, I know one thing, you don't have any clue at all but your sure do like to run your mouth a lot.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

This user has validated their user name. by: Ming the Merciless

Sat Aug 5 14:41:09 2017

Of course such a catastrophic glitch isn't showing on the ebafia status board. That which is absent from the board doesn't exist.

Ebafia doesn't have to refund sellers for 'non existent' glitches.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

This user has validated their user name. by: The End

Sat Aug 5 15:48:35 2017

That's not good....

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: RL15 This user has validated their user name.

Sat Aug 5 18:04:11 2017


sure hope the cheerleaders hurry up to tell us how this is a good thing

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: BargainzBabylon This user has validated their user name.

Sat Aug 5 21:34:39 2017

I used to manage a small server farm and I suspect that ShillBuster is right.  I'm not sure what the deal is with eBay, but our servers used to get overloaded, or we'd have to take some offline, and pretty soon in would come the phone call ''where's our data???'' from accounts assigned to that server.

And so also I guess my question ''where's my sales???'' Also got answered.  

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: Chicago48 This user has validated their user name.

Sun Aug 6 06:41:38 2017

Give Amazon credit for its seller hub announcements.  If there's a glitch, if there's a change in the law, they inform the sellers.

I wonder -- if the search engine is down for new listings is it down for listings that have been online for some time (5 days, 10, 25 days).

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

This user has validated their user name. by: RKTOYS

Sun Aug 6 08:57:08 2017

"Duh, that is the way the web works, I know one thing, you don't have any clue at all but your sure do like to run your mouth a lot."

It sounds like what you're saying is that the eBay search engine is a website-reading spider?  That is really confused.

eBay listings are stored in a database.  The page-hosting servers make a call to that database for their results.  At eBay's scale there are likely load-balancers and/or aggregators in the middle.  But I guarantee you that the results on the eBay search page aren't coming from a page scraper.  That wouldn't be faster than a direct database lookup, let alone scale beyond a very low, like personal blog low, volume of traffic.

The only part of your assertion that makes any sense is that, yes, it's possible that some internal systems cannot reach each other due to permissions problems.  The search service may call down to 20 different database servers and if some don't respond their listings would be omitted from the returned results.  I mean it's still a problem and still sloppy but nowhere near the level of idiocy that scraping your own listing pages to collect search results pointing to a subset of those listing pages would be.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

This user has validated their user name. by: The End

Sun Aug 6 09:04:52 2017

Ebay > Erase and start over. Block & Bar ALL Corporate bodies. Terminate infiltrators.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: Volvo351 This user has validated their user name.

Sun Aug 6 10:11:33 2017

Using its ultra-high artificial 'intelligence,' Can'tSeeMe has determined that no one is really interested in the new listings!

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: Chicago48 This user has validated their user name.

Sun Aug 6 10:40:08 2017

Someone answer my question -- does this new listings glitch also effect the listings that have been up for 1, 5, 10 days?  Seems that it would.  Answer?

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: eBay Shill Buster This user has validated their user name.

Sun Aug 6 14:49:18 2017

RKTOYS

https://pdfs.semanticscholar.org/c034/29e36a0e773e007a9ac3e406
10f132626a79.pdf

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: pace306 This user has validated their user name.

Sun Aug 6 18:28:56 2017

LMAO - eBay CLOSED  (not eBay OPEN)

Maybe the idiots in the funny hats that went to Vegas in 117 degree weather can tell us whats going on !

OR maybe its that idiot Kuphead with his 60 day free returns that can fix it!

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: Chicago48 This user has validated their user name.

Sun Aug 6 23:52:13 2017

Would anyone know if this glitch effects those who had listings? (3rd time asking)

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: debranator This user has validated their user name.

Mon Aug 7 01:43:22 2017

I have seen the glitch this weekend on my new listings but have not noticed it with my older ones..they came up in search.
just do a search for your items and you will be able to tell.

Perminate Link for eBay Glitch Prevents New Listings from Showing in Search   eBay Glitch Prevents New Listings from Showing in Search

by: Jus_e This user has validated their user name.

Mon Aug 7 06:02:10 2017

Its did it last weekend too! If your a technical person or non technical (we can guesstimate that serves are having issues).
The easiest way for me to notice (and this is not full proof) but when I share on other sites, I get a guaranteed hit of about 26 on that item. Can can be from robots and or some of my followers...especially on Pintrest and Wanelo G+ no hits, means something is wrong. Just saying....

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