Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu May 11 2017 10:51:47

eBay: People Are Basically Good, but Sellers? Not So Much

By: Ina Steiner

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"People are basically good. This is the founding principle of what is now one of the world's leading marketplaces, enabling over $84 billion of commerce every year. Based on this simple belief in people, we have used commerce as a force for good, empowering people and creating opportunity for all."

That's how eBay CEO Devin Wenig began a post on Tuesday about eBay's "Global Impact journey" introducing a new report about eBay's goals around its "environmental, social and governance" impact.

The irony won't be lost on sellers who read the other announcement coming out on the same day where eBay announced a surprise Summer Update. In it, eBay included the following major points:

- Buyers and sellers should use eBay Messaging to communicate. Listings and other eBay pages can no longer contain contact information such as email, phone numbers, and social media links effective September 2017

- Starting in September 2017, we will update our links policy to limit the types of links and domains permitted in listings.

As readers understand, these policies are designed to accomplish the following:

- prevent sellers from communicating fully with buyers;

- prevent sellers from marketing their brands (God forbid a buyer should want to come back and buy from that seller again if they had a great experience);

- prevent sellers from taking transactions offline (not an unreasonable goal).  

So while people are basically good, it seems sellers are not to be trusted.

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Readers Comments

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: Frank Abagnale This user has validated their user name.

Thu May 11 11:37:24 2017

Seriously?????

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: moto-science This user has validated their user name.

Thu May 11 11:47:32 2017

eBay Messaging makes pictures too small to see, and as an American I dislike any form of censorship. How are they stop sellers from getting the customers email when 99% of all  Ebay transactions go through Paypal. Wenig has too much time on his hands. Selling requires communication with technical products. Always trying to hobble sellers with ill conceived monopoly policies. We sell on 4 different platforms ~all the time. Ebay is maybe ~10% of our sales. Every burden they place on us results in less time we put into Ebay listings.

They have never understood that sellers are like water, they will find ways to get around silly obstacles. Better to get out the way and co-operate.....

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: eXtinctBay

Thu May 11 12:57:30 2017

"We Believe That People Are Basically Good".

This is the first core value that Pierre based eBay on. And the company was a great success story.

Fast forward 20 years later- eBay, no matter what the cheerleaders say, is failing. The Bain principles instituted by Donahoe have stalled the growth of this once mighty entity.

The exponential increase in e-commerce has not affected eBay as it has most other companies in the sector. They are missing a great opportunity for

Consumers, especially Millenials, are driving the economy at the moment. Shopping malls and department stores will soon be mostly a thing of the past, just like tube TVs,  

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: eXtinctBay

Thu May 11 13:09:31 2017

....oops, hit the ''Post'' button by mistake.....

milk delivered to your doorstep, and travel agencies.

If you listen an interview with the CEO of any major company, they will agree on one thing: Business as we know it is cyclical, and the needs of consumers evolves.

And eBay did recognize this, and have attempted to evolve their business to fit the change in the market.

But by continually alienating their customers (the folks who place merchandise on the site for sale, and pay ever-increasing fees to do so), they have taken many steps in the wrong direction.

Buzzwords like ''Goals around social, environmental, and governance impact'' do not increase the bottom line, and will not wow shareholders long term.

When Wenig took over the eBay reins, he promised to reconnect with small sellers. We are still waiting for this to come to fruition.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: moto-science This user has validated their user name.

Thu May 11 13:33:29 2017

Here's our core value :
"We believe that large faceless companies like Ebay, Paypal, Amazon are not good
for small sellers. They have the common goal of trying to monopolize e-commerce. In addition rigging their customer service to as useless as
possible for sellers.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: moto-science This user has validated their user name.

Thu May 11 13:35:16 2017

If you have not opened a stand alone
e-commerce store on shopify or similar,
you will be road kill on Ebay.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: RKTOYS

Thu May 11 13:45:32 2017

That's because Bain Capital never actually built a business.  The very few that made it through their hacking and slashing were basically accidents.  The rest of them were dismantled and destroyed, not necessarily in that order.  So it's really unsurprising that such "leadership" is so utterly clueless in what to do with eBay.

They've never really built businesses, not even insofar as "the noise" selling out of our garages.  Wall Street is full of that type too, so it's the blind leading the blind.  Nobody wants to look stupid so they just nod and play along.  When eBay's end comes, eventually, it'll be a sudden collapse.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: Rexford

Thu May 11 14:32:29 2017

Wenig says "we have used commerce as a force for good".

Oh, is he referring to how eBay have crushed small US sellers and their livelihoods in favor of large enterprise sellers and the Chinese.

The Wall Street Whisperer is SO out of touch with reality. So sad that so many in the corporate world have no idea what "good" is.  The golden rule is completely foreign to them.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: Trying-My-Best This user has validated their user name.

Thu May 11 15:24:27 2017

With all respect, isn't this the kettle calling the pot black!  

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: ignatz This user has validated their user name.

Thu May 11 16:11:12 2017

Wenig has turned out to be a DUD.

Not that it wasn't predictable, but hope springs eternal.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: pace306 This user has validated their user name.

Thu May 11 17:19:16 2017

People (at eBay) are basically NOT good.

Fixed for you :)

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: Ming the Merciless

Thu May 11 20:17:11 2017

The contempt and disrespect with which ebafia management treats its non Chinese and non enterprise sellers is only exceeded by the contempt and disrespect I have for them.

They deserve whatever circuitous tactics abused sellers can devise and in spades.

They lie, cheat, and steal from us. Turnabouts is fair play.

TAKE. THEM. DOWN. By any means necessary.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: mcposty This user has validated their user name.

Fri May 12 00:36:06 2017

Most buyers are actually wicked evil people..athat least the ones ebay and amazon attract. Only scammers and thieves shop at those 2 venues

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: Rexford

Fri May 12 07:11:45 2017

He also added "creating opportunity for all".  How does he say that with a straight face? (And how does he sleep at  night?)

Hiding listings (it's even mentioned in the user agreement), selling limits (both hidden and communicated), bogus VERO take downs, stealing from sellers' shipping charges, mission creep, unrealistic shipping times, rigged search, one-sided buyer dispute judgments, ridiculous 30 and 60 day "use and return" return policies, DSR nonsense, etc.

The truth is is that eBay is creating opportunity for eBay, PERIOD.  Doing good? For whom?

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: toolguy

Fri May 12 07:23:19 2017

Well eBay better get their SH*T together because I just got this message from a eBay member!

"No estoy interesado. No ordené tu producto pudo haber sido un error de computadora. Lo siento. No voy a pagar por algo que no me interesa"

I had to go to Google Translate to read it!

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

by: GotToGetOut This user has validated their user name.

Fri May 12 07:36:48 2017

Redford -- so true! Over the years Ebay has made so many mistakes to kill their business (eventually it will die). The only time I saw them change was when they had the great idea to change neutral feedback to negative feedback. It's just not worth communicating with these guys. They are only looking for short term fixes to continue the optic that they are succeeding. It's no more than a Ponzi scheme and it will collapse -- maybe not next year or the next but they will implode.

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: blueribbon1844

Fri May 12 07:37:44 2017

only if I could slap the sh*t out of him through my computer screen #firewenig

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: toolguy

Fri May 12 07:40:48 2017

@ Ming

"TAKE. THEM. DOWN. By any means necessary."

So YOU want to end millions of people's income because of YOUR bitterness.

HOW SELFISH

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: RKTOYS

Fri May 12 08:08:10 2017

And yet if you end millions of peoples' income out of stupidity, it's just peachy keen...

Perminate Link for eBay: People Are Basically Good, but Sellers? Not So Much   eBay: People Are Basically Good, but Sellers? Not So Much

This user has validated their user name. by: blueribbon1844

Fri May 12 08:46:29 2017

@RK Brilliantly stated. burned lol

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