|Mon July 22 2013 23:38:44|
eBay Fall Seller Update: Feedback Removal, TRS Grace Period, More
By: Ina Steiner
As part of eBay's fall Seller Release to be announced shortly, eBay will expand its feedback removal policy, among a host of other changes. The changes to feedback will take effect on July 31st and will roll out across all international sites, including the U.S.|
One of the biggest circumstances under which a seller will be able to request feedback removal: a buyer leaves low ratings or negative feedback but provided clearly positive comments.
Another situation that will be eligible for feedback removal: A buyer left a seller feedback in error, i.e., the buyer provided the wrong shipping address at checkout, or left feedback for the wrong seller.
Looking through the list, it really makes one wonder why these weren't included in the feedback removal policy before now. The policy takes effect for feedback left on or after July 31, 2013.
But eBay isn't making it too easy to get negative feedback removed - here's the procedure it describes sellers must go through:
"First, see if the situation is one in which feedback will be removed automatically. Second, if feedback removal is not automatic, contact your buyer. Always try to resolve issues with your buyer before contacting eBay. Often, it's just a misunderstanding that can be worked out. If you're still unable to resolve it, use the existing feedback revision system to have the buyer revise his feedback. If the buyer is unwilling to revise the feedback and it's eligible for removal under the expanded Feedback Removal policy, you can contact Customer Support or use the Reply to Feedback Received feature to leave a courteous and professional comment explaining your side of the issue."
Other changes coming to eBay:
- TRS grace period (eBay had previously rolled this out in the UK, but not the U.S.).
- eBay Managed Returns Program expanded to include replacements.
- Expanding eBay Best Offer changes coming to all categories.
- Replacing the Coin Catalog.
- Other Category Changes.
In the UK, eBay is changing fees, among other changes coming as part of the eBay UK fall Seller Release.
See Tuesday's EcommerceBytes Newsflash for the changes we've learned are coming to eBay.com over the course of the next several months.
And let us know what you think of all these changes!
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