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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 8 2013 17:13:51

eBay Seller Purge 2.0

By: Ina Steiner
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Some eBay users are reporting there is another seller crackdown taking place on this week. In August, eBay confirmed it had taken action on some seller accounts in response to our inquiry about rumors it had suspended 15,000 sellers. Sellers suspect there is another mass purging of accounts today.

A reader wrote this afternoon, "Judging from a lot of the posts in Seller Central this morning, there's a general consensus that a new purge of small sellers may have started at eBay."

While eBay sets out seller performance standards, sellers are not clear on the criteria eBay uses when it takes actions such as the August crackdown. "I think they are using bot algorithms and tweaking them on a regular basis," said one. "No one knows for sure the criteria. DSR, FB, violatons, name, race, take your pick."

A seller who was suspended today said he was told it was because he failed to refund buyers. "I had my listings removed today and received an email that my selling privileges are Indefinitely restricted...... which is nonsense because I have great feedback," he wrote. "When I called eBay they told me it was because there have been three instances in which I didn't refined buyers in cases and eBay had to. I wasn't aware that was problematic.....when I believed the buyer was engaging in fraud..t any rate....I asked the rep how I can appeal to be reinstated and she put me on hold twice and then finally said "my business is not right for eBay." What type of b.s. is this??? Seems like an odd way to treat someone who has been selling on there for 15 years. Can anyone help????"

Another replied, "If you don't willingly refund a buyer when they open a case and force eBay to take the money from you then you get a mark on your account."

In August, eBay spokesperson Ryan Moore told EcommerceBytes, "eBay regularly reviews seller performance and may limit or restrict selling activity for those sellers who do not meet our minimum requirements. Recently, we took action on certain seller accounts that were below performance standards based on a variety of criteria."

People and businesses who sell on eBay are often buyers as well. One seller said she'd never make another purchase on eBay again after learning today the company had suspended her account. "I to had the same thing happen to me today, and I am freaking out. 13 years I've been selling and now a few customers have brought me down. They don't want "our type" on here any longer, so I guess they don't want my money any longer either. I will NEVER buy anything off of this site again."

It's difficult to dissect the performance of a seller who has been suspended, some commentors said there may be other factors at play that are not visible to those posting on the discussion boards.

What makes sellers uneasy about hearing reports of eBay crackdowns is the fact eBay does not disclose all of the criteria it uses to decide whether to suspend a seller. In the recent August crackdown, a seller wrote, "Sellers need to ask themselves a question.... How many purges will it take before YOUR ratings put you at the bottom of the list and you are targeted for extermination under eBay's new secret purge criteria?"

What do you think of eBay's seller crackdowns - and is there enough transparency when it comes to seller suspensions?
Reading EcommerceBytes Blog: eBay Seller Purge 2.0
Comments (151) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: RCL This user has validated their user name.
       
Wed Oct 9 10:36:22 2013
I think all the change is about short term gain in stock value. NO long term vision exists anymore. Donohoe will bail before his feet are held to the flame.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: NetWatch This user has validated their user name.
       
Wed Oct 9 11:14:38 2013
@RCL, it would not surprise me if a lot of the ebay top brass parachute out before the SEC and FTC do a thorough investigation of ebay. And that's coming. The momentum has been steadily building. This current government shutdown has simply bought ebay a little more time I think.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Glor This user has validated their user name.
       
Wed Oct 9 11:58:48 2013
@Johnny Masada -- GREAT advice!
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Patricia This user has validated their user name.
       
Wed Oct 9 12:10:12 2013
I don't understand the purge.  Are these buyers with bad reputations?  Bad ratings?  If so, then maybe they should be doing that so to raise the reputation of the site in general.  I don't know...I never see facts about these purges.  I'm at 100 percent with all 5's and a 4.9 in shipping.  If they purge me then I will definitely smell a rat....otherwise, I need more information.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Puck
       
Wed Oct 9 13:34:27 2013
"This is not your ebay, this is ebay's ebay"

Thank you, Friedrich Engels.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Puck
       
Wed Oct 9 13:36:36 2013
"...Donohoe will bail before his feet are held to the flame."

Faster than a cat can lick his tail.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: NetWatch This user has validated their user name.
       
Wed Oct 9 14:51:20 2013
@patricia, no, they are not bad sellers, just average mom and pop small sellers who have fallen out of compliance by often only 1 DSR star. It does not help or improve the ebay site, it just hurts the small sellers who get purged.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Digmen1 This user has validated their user name.
       Web Site
Wed Oct 9 15:17:15 2013
It just show show many sellers ebay has if they can afford to do this, so often.

And good sellers could think about joining ebid.net. They have fair rules and fees. Just not so many sales.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: pace306 This user has validated their user name.
       
Wed Oct 9 15:48:53 2013
eBay simple has too many sellers and not enough buyers.

Everyone knows this, do you think for one minute that anyone believes JD and his "we have 800 quadrillion mobile buyers" anymore?

2 yrs ago at CES eBay had a HUGE presence. They had 30 or so employees there, they gave out "chachkies", had girls dressed up and of course had that fatefull closed door meeting aka Noah Hershman and the shifting of electronice sales/listings to his former PRO Group merchants.

Last year they had a small booth tucked away in the North Hall with 6 employees. No freebees, no girls dresses up, nothing but signs that said "manufactorers please allow your dealers to sell on eBay". They ONLY wanted to talk to manufactorers, self styled distributors, legitimate distributors and regional chain stores. Everyone else was ignored or given the treatment I was given "sorry we cant help you - go call the 800# on the website".

Why mention this? because THESE purges are the way eBay culls the sellers it has that it doesnt want, to make room for new "beloveds" and to make it so that the remaining ones can pick up the crumbs that are left after Cassini sends buyers to the "beloveds".

Im sure as Obama will expand the public debt another trillion (as asked for by Reid) that there will be MORE purges. The first went over with no issues (industry complaints)(only from people like us) so more will follow.

eBay simply claims they were all subpar sellers - BS. Like everything out of San Jose its a bald face lie.

eBay will keep "cleaning out" the people it doesnt want onsite, until it can balance out the fact that theres no REAL traffic on eBay - its all on Amazon.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Anonymous Annie
       
Wed Oct 9 17:13:12 2013
Sad.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Bloggo This user has validated their user name.
       
Wed Oct 9 17:33:15 2013
''People and businesses who sell on eBay are often buyers as well''

An adult should sit down with JD and explain this to him.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Anonymous Annie
       
Wed Oct 9 18:03:52 2013
@Bloggo... exactly! Even the sellers who leave eBay *voluntarily*... without being kicked-out (or, before being kicked-out?)... stop buying from eBay too.

I speak from experience.

PS: Did you see the new article about how PP is *PAYING* people to use PP in B&M stores? I had to chuckle! It appears as though it's not being adopted as quickly as JD had anticipated. (But I wonder... is it that the B&M stores are slow to adopt it, or is it that buyers simply aren't using it?)
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: JustTheFacts This user has validated their user name.
       
Wed Oct 9 20:22:17 2013
ebay constantly cuts off it's nose to spite it's face.

Yes, ebay can only see SHORT TERM.

Kicking of 15,000 sellers does not just lose them 15,000 buyers, it costs them far more because bad news travels fast and those 15k will convince at LEAST 1-2 additional people not to buy from ebay.

Where do you think those seller/buyers are going to go?  AMAZON, so ebays purges actually HELP Amazon.

I bet Amazon throws a PARTY every time ebay "purges".  Not only that Amazon gets more sellers and has even more products to add to their showcase.

Just because ebay kicked these sellers off do not mean they are bad sellers, they could have just fell below standards just before the purge and got stuck in their net.

It is funny how ebay says to them, you are not worthy to SELL with us but we will let you buy.  As if these sellers want to spent even a penny with ebay after being kicked off and many losing their livelihood at least for now.

Isn't that like a store saying, you are too ugly to shop in our store but you can order from our website..lol
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Basset
       
Wed Oct 9 20:56:00 2013
Perhaps the Cassini designers worked on the healthcare.gov site too : )

eBay is probably relieved. They can say ''Hey, we're not the only ones with glitches!''


Whatever the reason for the purge, I hope all the purged sellers land on their feet OK.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
This user has validated their user name. by: Ming the Merciless
       
Thu Oct 10 00:27:12 2013
Ebay should spend even more "purging" their database of criminal buyers.

ONE attempt to defraud a seller should automatically result in a lifetime suspension.

Buyers should be assigned cute little logos after their user IDs:

TRB - Top Rated Buyer. No NPBs, no return policy violations, no reports of fraud or extortion, consistent feedback/stars

SB - Standard Buyer. Any of the following: Two or more NPBs in last 12 months, 2 or more return policy violations in the last 12 months, 1 or more instances of contradictory feedback and stars.

BSB-Below Standard Buyer. More than 2 reports of any of the following in the aggregate in the last 12 months: feedback extortion, opening fraudulent cases, high level returns fraud/e-theft, threatening/abusive behavior, recreational feedback and star dinging, and so on.

CLEAN UP YOUR BUYER BASE, EBAFIA!
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: windywillow This user has validated their user name.
       
Thu Oct 10 00:59:37 2013
@just the facts. I believe you are mistaken. Removing 1% of the bad sellers each quarter improves ebay. Most every category is overstocked with sellers so there will be jut as many "sold" items as before the purge. Also those that do sell the items will actually benefit as they will have a "higher" STR.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: FurryFriend702 This user has validated their user name.
       
Thu Oct 10 02:19:14 2013
I've been reading the posts on Ebay's Seller Central forum about this purge.

Virtually everyone who get purged has done one or more of the following...

- Left unprofessional responses to negative feedback ("CAN U READ ENGLISH?  READ MY LISTING BEFORE BIDDING" or "THIS BUYER IS SCAMMER TRYING TO RUIN MY BUSINESS")

- Selling products that are highly counterfeited, like the Dre Beats headphones or the PX90 DVDs

- Posted false positive feedback

- Have unprofessional language in listing ("Don't bid if you have less than 5 feedback")

- Have DSRs under 4.7.

However, a few bans did seem unfair as some banned sellers had good feedback and professionally written listings.  So I'm not saying Ebay did a perfect job with the purge.  Nevertheless, the vast majority of those who were banned clearly deserved it.

As for some of you asking about how they let such-and-such stay as CEO or claim the stock is sinking, you should pull up a two year chart of Ebay before speaking.  Ebay stock has been on fire and has signifigantly outperformed Amazon's in the last two years.
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Bloggo This user has validated their user name.
       
Thu Oct 10 03:37:02 2013
Ebay closing price.
Jan 2, 2013 - 53.59
Oct 9, 2013 - 52.33
On fire? Are you kidding me?
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: FurryFriend702 This user has validated their user name.
       
Thu Oct 10 03:53:23 2013
Yes, "on fire".  Did I studder?

Oct 2011
EBAY 30.12
AMZN 222.42

Oct 2013
EBAY 52.33
AMZN 298.23

In the last two years...
Ebay gained 73%
AMZN gained 34%

You could only wish your stock portfolio gains 73% in 2 years.  
Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0
by: Bloggo This user has validated their user name.
       
Thu Oct 10 03:55:54 2013
Amazon price for the same date range.
Jan 2, 2013  257.31
Oct 9, 2013  298.23

Grab a calculator.

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