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Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Sept 14 2014 07:02:28

eBay Down: Twelfth Outage of the Year

By: Ina Steiner
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Reports are flooding in that eBay is down, estimated to be the twelfth major outage eBay has experienced this year. The website IsItDownRighNow confirms problems with the site.

Wrote one EcommerceBytes reader: "Can't log into eBay. Not with any account on any browser. One comedy screen told me it was my browser settings."

Other readers reported the problem on Ecommerce EKG. "eBay main page will not load on Firefox or Google Chrome @ 6:50am EST. Can get to the community boards, but still can't get to or log into my eBay account."

And users reported the problem on the eBay discussion boards, such as a thread titled, "Anyone else having sign in issues to eBay itself?" where a user wrote: "It's suddenly either just spinning on the sign in page on FF and on IE it won't even bring up the sign in page."

It's been a tough year for eBay Marketplaces with a security breach in February and March and major site accessibility issues. On top of that, eBay's Chief Technology Officer Mark Carges has just stepped down to focus on a family matter.

Please let us know if you're having problems by indicating so on the Ecommerce EKG board and leaving a message in the comments below.

Update 9/14/14 10:39 pm EST: eBay is blaming the problem on "unexpected power issues with storage arrays linked to some of our databases," see Monday's Newsflash story for more on the latest from the VP of eBay's Global Platform & Infrastructure Group Sri Shivananda.



Reading EcommerceBytes Blog: eBay Down: Twelfth Outage of the Year
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Readers Comments

Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: frustrated This user has validated their user name.
       
Sun Sep 14 07:26:41 2014
APPEARS as though (I know many naive persons may disagree) they started the rumor about Google buying a 40% stake, then DUMPED THEIR STOCK.

If you own 10,000 shares, it's only going up by 1.00 means you made 10 grand. If you own a million......

How many shares do the top execs own, exactly?? Do we know? Good luck getting any sales reports on a Sunday.

MING???
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: 360
       
Sun Sep 14 07:30:42 2014
I went to log in and got redirected to a Russian site. I don't think they're going to be able to cover up that eBay has been SERIOUSLY HACKED this time!!
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Kaz This user has validated their user name.
       
Sun Sep 14 07:33:17 2014
Sneaked in to one of my accounts for about 5 minutes here in the UK, then locked out again.
Absolutely NO NAVIGATION or SIGN-IN possible.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: Ina
       
Sun Sep 14 07:37:22 2014
I've seen another report of a redirect - if it happens to you, please indicate the time of day and where you were redirected to. Have an inquiry in to eBay on this.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Ephemera Dealer This user has validated their user name.
       
Sun Sep 14 07:40:23 2014
It took a few minutes, but I'm in now.

Maybe it's all those free listings everyone is putting up again.  ;)
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: CatherineMcClarey This user has validated their user name.
       
Sun Sep 14 07:42:48 2014
Got an email about an outbid notice on something I had bid on yesterday, as well as ''new items on this search you've been following'' emails; tried clicking on those links, as well as the Yahoo Toolbar & desktop eBay shortcuts, and keep getting either sign-in screen or ''connection reset'' error messages over & over.  Restarted computer & ran Advanced System Care Pro (utility program) cleanup; got same results on attempting to log into eBay.  Green ''secured site'' font in URL bar on sign-in screen, and red ''wrong password'' message when I tried manually typing in an old password, so it's definitely that much of eBay that's still accessible -- but the rest of eBay can't currently be accessed.  Haven't yet attempted to connect with eBay via TurboLister; would prefer not to until I know eBay is up again.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: LDS Brother
       
Sun Sep 14 07:46:34 2014
Can't sign in with Google Chrome, Mozilla Firefox, or Internet Explorer. Wait all week for Sunday sales to finally get here, and this is what happens, this means buyers can't sign in and bid or buy.

MORE $$$$$$$  LOST !!!!!!!!!!! Thank Donahoe !
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Ephemera Dealer This user has validated their user name.
       
Sun Sep 14 07:46:56 2014
Catherine, if I were the seller whose item you tried to bid on again, I'd be unhappy. You may wish to contact them so they can apply to eBay for compensation if you aren't able to bid before the end of the auction.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: LDS Brother
       
Sun Sep 14 07:47:56 2014
MYSTERIOUSLY the eBay Stock price will probably go up tomorrow and the next day !
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: LJM This user has validated their user name.
       
Sun Sep 14 07:48:55 2014
I can bring .com and .ca up,read the forums but can't search for any item for the last couple hours.

But then I thought..really what's different here...Ebay always hides listings..now everything is hidden.(again)

What a wonky site it has become..oh well..off to spend more money on Etsy...
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: Basset
       
Sun Sep 14 08:02:54 2014
I missed the earlier round of ''no access'' but figured it would catch up to me.  It did.

One of my accounts:  unable to sign in on computer (any browser) this morning, but able to sign into app on a mobile device. Have not tried to buy.

Unable to watch or un-watch items on mobile. Get error.


Glad I was forewarned of this recurring problem by watching this site.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Ephemera Dealer This user has validated their user name.
       
Sun Sep 14 08:05:49 2014
I may have stumbled across the reason for the outage.

I was able to get in, and decided to print labels while I could. I noticed a new banner across the top of the label printing dialogue, saying "Your shipping label cost might vary from your listing, as we do not offer labels if the package type is Letter or Large Envelope in the listing."

Perhaps this outage is due to eBay updating all the shipping software because of the new USPS pricing recently implemented?
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: DiscosDeVinilo This user has validated their user name.
       
Sun Sep 14 08:06:13 2014
9:00AM
We are down in Quebec,Canada.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: ignatz This user has validated their user name.
       
Sun Sep 14 08:07:33 2014
No worries!

The new sort-of CTO, reporting to the execrable - oh sorry, that's "estimable" - Devin Wenig, will straighten out all these various issues in the next ten years!

Oh no, wait - that's how long Wenig said eBay will need to "improve" the Cassini search engine.

Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Ephemera Dealer This user has validated their user name.
       
Sun Sep 14 08:07:54 2014
And now the banner is gone, as I continue to print labels (I do each one individually, in order to get a packing slip from eBay rather than log into PayPal and do them there.)
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Kaz This user has validated their user name.
       
Sun Sep 14 08:08:55 2014
Just managed to sign-in to one of my accounts here in the UK, taken nearly 30 minutes.
Once in things work ok, it's just the sign-in, sign-out function that's gone belly-up this time.
The technical deficit on this site is like no other commercial site on the internet, it's like a Jenga tower of bad coding on the point of collapse.
Only when it goes under will the mainstream media and their Wall Street cronies express surprise at the news.  
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Massachusets Howler This user has validated their user name.
       
Sun Sep 14 08:13:52 2014
Those 30 cent non-refundable insertion fees from todays unsold auctions will go a long way towards sending out false rumors to the market and refueling the jet.

I would especially HATE to be an ebay csr today:
seller: I had 94 auctions end today and I need credits as they were not shown.
ebay csr: can I have the item number?
seller: ALL 94, HELLO?????
MH
(line goes dead)......
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
This user has validated their user name. by: Nan
       
Sun Sep 14 08:15:55 2014
Since it's the login page that is broken, is that where the hack is?  Are they collecting everyone's login usernames and passwords?  I don't think I'll try and log in anymore until I hear what's what.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: bm707576 This user has validated their user name.
       
Sun Sep 14 08:16:10 2014
Down again, for those of you saying you can log in, be careful you may not be logging in to eBay. Reports on other forums that it is another global outage.
Perminate Link for eBay Down: Twelfth Outage of the Year   eBay Down: Twelfth Outage of the Year
by: Ephemera Dealer This user has validated their user name.
       
Sun Sep 14 08:23:35 2014
Will probably change my passwords again after today.  
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