Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Mon July 23 2018 20:43:30

eBay Loses Seller Photos AGAIN

By: Ina Steiner

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A month ago, eBay lost sellers' photos in their Good Til Cancelled (GTC) listings, prompting eBay Vice President of Seller and Marketplace Operations Bob Kupbens to apologize 2 days later for that and other technical issues during a scheduled quarterly video chat on June 27th.

But when GTC listings auto-renewed today, the bug struck again, leaving some sellers with missing photos in their listings.

A reader wrote today to alert us to the problem:

"We were shocked to discover that of the nearly 2000 listings we have, nearly 70 percent have had multiple pictures featured in the listing reduced to a single picture!! ... Read More

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Mon July 23 2018 09:50:01

eBay Drives Customer into the Arms of Another Seller

By: Ina Steiner

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Sellers are all too aware of a phenomenon called buyers remorse - questioning whether a purchase was a good decision - but eBay appears to be oblivious. Case in point: a reader who purchased a piece of jewelry received a notification from the seller with tracking information. But when she clicked on the link to the item she had purchased, eBay redirected her to a different bracelet for sale by a different seller!

The post-sale period is a sensitive time when buyers may wonder if they made the right choice, whether they can truly afford the item, or whether there's a ... Read More

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Sat July 21 2018 23:12:23

eBay Gives Best Offer Haggling Feature Greater Visibility

By: Ina Steiner

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A reader said eBay is now making it easier for buyers to filter search results to see only listings where sellers accept Best Offers. Shoppers could previously filter by Best Offer in the left column, where buyers might miss it. Now eBay displays a button labeled "Accepts Offers" at the top of search results next to the buttons that let buyers select between All Listings, Auctions, and Buy It Now listings.

"No clue if this is just a test or an actual new thing," the reader wrote. 

"Credit where due," the reader continued. "As a buyer, this option saves me a number of ... Read More

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Thu July 19 2018 16:18:07

eBay Flummoxed by Fidget Spinners in Second Quarter

By: Ina Steiner


eBay blamed fidget spinners for a disappointing metric in its second quarter earnings report released yesterday after a Wall Street analyst asked why eBay promotions and the Best Price Guarantee program were not translating into an increase in active buyers during the quarter.

The "stress-relieving" fidget spinners had attracted new buyers in the second quarter of 2017 - but not all of those new buyers who had been eager to get their hands on the latest fad returned to make subsequent purchases, according to eBay Chief Financial Officer Scott Schenkel.

Growth in active buyers in the recent quarter was 3% (excluding eBay's Japanese ... Read More

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Mon July 16 2018 20:39:51

eBay Unveils Payments Beta on Anniversary of PayPal Split

By: Ina Steiner


We noted in our editorial this morning (available to email subscribers) that this is the 3-year anniversary of eBay's split with PayPal, meaning eBay would be able to start testing its own payments system on a small scale. 

Hours later, eBay sent an email to sellers inviting them to participate in a beta trial that begins in September. And while it didn't provide information about the cost of using eBay Payments, it said there would be special pricing for those who opted in early. (Eventually it will become mandatory for all users.)

eBay had previously announced it would become a "payments ... Read More

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