AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Sept 18 2017 21:15:56

Etsy Sellers Irked by Changes to Listing Layout

By: Ina Steiner

Sponsored Link

Some Etsy sellers are not happy with changes to the layout of their listings. Over the summer, sellers began noticing that only partial descriptions were displayed inside their listings - shoppers now have to click a link to see full product descriptions.

Sellers continue to discuss the issue and some say they are receiving more questions from would-be buyers as a result of the change. "I'm getting tired of answering questions that I answered in my description. I know buyers don't always read, but I've never had so many basic questions. At first I get embarrassed - oh no! I didn't put that in there?! But I did. The buyer just didn't realize he had to actually click on the More button and not scroll."

Sellers also report problems with the way feedback is displayed in listings. One seller said she noticed that some of her feedback from a year ago was randomly appearing ahead of her most recent feedback. 

Another seller said she was experiencing the same issue, writing, "A review from November last year appears on 26 of my listings, and that review relates to one specific item only. Now it appears on items NOT related to the item sold! Far from happy!"

Sellers also say Etsy moved the reviews higher in listings, which some were opposed to - "Customers can't see Descriptions! They are angry, and rightfully so. Two time consuming issues came up this week. One is a buyer, and probably won't be a repeat customer. They need to see what they are BUYING, not who likes me. Etsy, this is Etsy, not Etsy-nanza, not Etsy-zon. Reviews are clearly visible if you scroll down, without cheapening our beautiful "handmade" website to look everything is made in China."

However, not everyone was complaining - one seller said their colleagues simply did not like change, and another said Etsy's second-quarter financials showed an increase in sales, "which means there were MORE PURCHASES, even if some people did not like what was being done. Had they not done that over all sales would have continued to fall."

What are you seeing on Etsy, and how do you think the changes are impacting your sales?




Comments (17) | Permalink

Readers Comments

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: HappyOne This user has validated their user name.

Tue Sep 19 07:46:03 2017

Etsy is a pain with its ''likes''. I get one or two small sales a month but twenty or more ''pings'' on my phone of Suzy Q likes this or that but never a sale of that item. I guess this is Esty's way of letting me know there are people looking at my listings.
Change to listing form now defaults to ''automatic renewal of unsold listing''; this should be a choice not a default.
I bet a few ''new Etsy sellers'' get all happy when they see their weekly $ deposit (wow I'm making money) only to be disappointed when the credit card bill comes in at end of month with all the shipping and Etsy fees. The ''Sneaky'' 30¢ listing fee applies to each item sold from a multiple quantity listing. So pay 30¢ to list five items and when all five sell  pay an additional $1.20. Sure read all the small print and I would have known this. Just my2¢

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: mcposty This user has validated their user name.

Tue Sep 19 10:14:14 2017

There is no proof that had they not done that sales would fall.

What data proves hiding description increases sales? That's asinine.

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: felyne This user has validated their user name.

Tue Sep 19 13:10:13 2017

They are public and the only people they have to answer to are their shareholders. They will now have to find clever ways to up their fees every so often.  

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: moonmyst This user has validated their user name.

Tue Sep 19 13:11:35 2017

It's funny, I just messaged an Etsy seller who forgot to put some measurements in her description. Turns out I too never saw the little "more" word that now needs to be clicked on in order to see a seller's entire description. Now I know why the seller answered me in such a rude way. Some new employee at Etsy must have thought extra clicking would be helpful . . .

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: marcello This user has validated their user name.

Tue Sep 19 13:41:10 2017

I really thought we were done with all the mindless, incompetent tinkering with sellers shops. Maybe the new CEO didn't fire enough of the old inept Etsy hipster staff! Foolish me, I thought they would work on the serious problems this site has like the ineffectual categories, dismal out-dated search functionality and rampant keyword spamming. No, they are still obsessed with sabotaging sellers shops with their amateurish, incompetent blundering.
Hide the item description and the shipping calculator by putting intrusive redundant seller reviews smack in the middle of the item listing, effing brilliant!

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: golfgirl This user has validated their user name.

Tue Sep 19 13:44:08 2017

I don't know that it is affecting my sales but it sure is taking valuable time away from actually completing orders!  I'm also tired of answering questions that are CLEARLY in the Item Details (Description) page that buyers used to just scroll down to see, and now have to click 'More' to see.  It is bad enough that mobile users have to click the Tab 'Item Details' to see the description.  Valuable information like Sizing is on that page so that's the most frequently asked question....about sizing.  Just more wasted time for Sellers.  Etsy is becoming like Ebay, making unnecessary changes that wreak havoc for Sellers...without Sellers there is no Etsy.  

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: AntiquesEtCetera13 This user has validated their user name.
Web Site

Tue Sep 19 13:59:56 2017

I have no problems with any of the changes and have not had any customers ask me any questions because they cannot see my full listing details.
In fact September has been a great month for sales.
A real happy bunny.

Ken - Antiques et Cetera

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: betsys.bijoux This user has validated their user name.
Web Site

Tue Sep 19 15:00:38 2017

Not a fan because I have had to explain it to both customers and team members.  Plus really not happy because the take the time to mess up something that works but the thank you coupon code which hasn't been saved to packing slips for weeks is still not fixed.  Ship 3 orders in one day and have to manually insert code into each one.

No more changes until the broken stuff is fixed first!

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Flying Childers This user has validated their user name.

Tue Sep 19 15:15:43 2017

Just another example of the lame, hipster employees that are still at Etsy trying to justify their miserable existence.

Another thing- how many of the people who ask you a question about an  item actually come back and buy it?  In my experience it's less than 1 in 25 who take the time to send me a question who then purchase the item.  

Even though they have to make the shareholders happy, it makes no sense to keep adding features that cause the sellers to lose money.

Soon or later the stupidity is going to catch up when Etsy is left with a bunch of Chinese imported junk that is easier to find on other sites including Walmart where I often see some of the same jewelry that is sold on Etsy.

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

This user has validated their user name. by: SparklingSisters

Tue Sep 19 15:26:59 2017

I agree that the recent listing changes are not working out well for me or my customers.  I've always gotten a few questions here and there about info that's already in my descriptions but not like the last few weeks!  I've had so many questions about info that's already in my descriptions that I came up with a paragraph I add to my responses to those questions:

"Unfortunately Etsy now shows only the first few lines of the listing detail. If you click on the orange +More link, you'll see the entire listing description. Sorry for the confusion!"

Reviews should NOT be above the shipping information.  The customer needs all the relevant info about the cost and description of the item BEFORE they should see reviews.  The reviews should be moved down and shown AFTER the shipping info.

Sellers are not a priority to Etsy management even though without us, they'd be out of business.  It doesn't matter to them that the changes they make inconvenience their sellers or makes their lives more difficult.  If they have an inkling that it may bring in more $$$, that's all they care about.  

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Louise This user has validated their user name.

Tue Sep 19 15:29:19 2017

Who would imagine Reviews are more important to a customer than what their shipping cost will be? Haven't noticed my sales going up since they did that - actually still going down. Why not spend their time on things that matter. They added FedEx labels for purchase some time back but no calculator. You have to go to the FE website, put in all info to get shipping to put on your listing. They said they may add that later (cart before the horse). This is something they make money on so wouldn't you think they'd finish the job? If I go thru that I may as well print my labels on FE.

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Etsy Seller This user has validated their user name.

Tue Sep 19 17:28:32 2017

Not a fan of the 'more' button and I could give a fuzzy rats bottom to see what is in other sellers shops or similar items (they are never similar, ever).
Etsy has already said to change your listings descriptions to have the most important info in the first three or four lines or about 140 characters.
What a PITA to have to change 800+ listings!

Etsy SEO is still a nightmare - any relief in sight on that?

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Sierra This user has validated their user name.

Tue Sep 19 19:40:51 2017

I've had an Etsy shop since Etsy was about 1 year old. They've only raised fees ONCE in all that time ... from $.10 to $.20. The 3.5% transaction fee has remained the same as far as I can recall.

@HappyOne - the listing fee is currently $.20 (you said $.30). And yes, it's a good idea to read the fine print when money is involved!

@mcposty - maybe showing reviews improves sales ... though I find that VERY hard to believe. Reviews weren't hard to find previously. Putting reviews between the description and the shipping is ridiculous. Whoever designed that needs to find a new job elsewhere!

@Ken - my Etsy revenue is up for this year; September is pretty good. I rarely receive any questions about my items and that hasn't changed.  

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

This user has validated their user name. by: The End

Tue Sep 19 20:24:07 2017

Sales are WAY DOWN compared to last year.
Good thing I have a Real World job that pays pretty good.
Looks like everybody is saving for retirement late in the game.

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

This user has validated their user name. by: BuildingMyOwnSite

Tue Sep 19 21:51:43 2017

@marcello said:
I really thought we were done with..... mindless, incompetent tinkering.... I thought they would work on: ineffectual categories, dismal out-dated search, rampant keyword spamming. No, they are still obsessed with ......   their amateurish, incompetent blundering.  Hide the item description and the shipping calculator by putting intrusive redundant seller reviews smack in the middle of the item listing, effing brilliant!

(Well said, Thanks for saving me all that typing!)

Ina said: ''However, not everyone was complaining''
- .....and another (seller) said Etsy's second-quarter financials showed an increase in sales, ''which means there were MORE PURCHASES''.
Well, OK, then get Etsy to tell you the following:
#1) The Percent of Etsy sales by True Handmade Sellers
#2) The Percent of Etsy sales by Fakes, Resellers, Asian slave labor factories
SOME of the sales increases will come from the #1 group.
MOST Etsy sales increases will now go to the #2 group.

Etsy is a public corporation now.  They are NOT stuck in ''Ebay Auction Mode''.  They will do ANYTHING to increase Revenue, Cash Flow, Profits, and they DON'T CARE ABOUT LONG TERM !!!  Etsy's FUTURE is with ASIAN SELLERS, NOT YOU.  You are now a product of one more Wall Street Train Wreck.

And I really am SORRY, but MOST True Handmade Sellers are all done at Etsy.

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Louise This user has validated their user name.

Thu Sep 21 00:08:08 2017

My Views along with Sales have been horrible. A critique of my shop said if I adopted Etsy's Policies it would give me a bump. That tells us they control things. Since I complained in the Forums, my horrible sales and Views, the Views have been cut in half and NEVER this low since I started on Etsy. I feel things are going down the shooter.  

Etsy Sellers Irked by Changes to Listing Layout   Etsy Sellers Irked by Changes to Listing Layout

by: Twiganne This user has validated their user name.

Thu Sep 21 10:36:15 2017

Has anyone tried Artyah.  Same as etsy but fee to list just 10 cents and same FVF.  They are working on using google search to direct more buyers to the site.  I am just wondering if anyone has been making any sales there.  I know of a lot of Etsy seller starting to list their items there as well.  



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.