|Tue Aug 15 2017 13:39:49|
Seller Flies to Amazon Headquarters to Plead His Case
By: Ina Steiner
An online seller caught up in Amazon's fight against counterfeit goods flew to the company's headquarters in Seattle to try and communicate with the ecommerce giant, according to an article in Bloomberg
. In "Amazon's War on Fake Eclipse Glasses Trips Up Newbie Merchant," the news outlet writes, "Jason Wright bought thousands of glasses on credit, only to be blocked from selling them on Amazon's marketplace. He flew from Utah to Seattle to complain."
The article highlights the financial predicament online sellers face when caught up in a marketplace policy dispute. Amazon sellers - and eBay sellers, too - often find it difficult if not impossible to plead their case to marketplaces' trust and safety staff, who are behind the customer service front lines and appear inaccessible even when things go wrong.
In this case, the seller told Bloomberg he has documentation that the glasses he is selling on Amazon are certified safe for viewing next week's solar eclipse. "I'm very grateful to Amazon. But it would be really nice to have better escalation features when things go wrong."
Experienced sellers are no doubt shaking their heads at newbies who think they can make a quick killing selling online, but they may also appreciate the spotlight Bloomberg is directing on Amazon.
Have you ever been tempted to show up on the doorstep of an online marketplace or service provider? Any advice for what to do when things go wrong?
A reader sent me a link to this article
about Amazon's recall of glasses that it could not confirm were made by an approved manufacturer - "...Amazon sent an advisory out over the weekend, advising that "Amazon has not received confirmation from the supplier of your order that they sourced the item from a recommended manufacturer..." Has anyone seen other retailers or marketplaces do the same?