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Tue Aug 15 2017 13:39:49

Seller Flies to Amazon Headquarters to Plead His Case

By: Ina Steiner

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An online seller caught up in Amazon's fight against counterfeit goods flew to the company's headquarters in Seattle to try and communicate with the ecommerce giant, according to an article in Bloomberg. In "Amazon's War on Fake Eclipse Glasses Trips Up Newbie Merchant," the news outlet writes, "Jason Wright bought thousands of glasses on credit, only to be blocked from selling them on Amazon's marketplace. He flew from Utah to Seattle to complain."

The article highlights the financial predicament online sellers face when caught up in a marketplace policy dispute. Amazon sellers - and eBay sellers, too - often find it difficult if not impossible to plead their case to marketplaces' trust and safety staff, who are behind the customer service front lines and appear inaccessible even when things go wrong.

In this case, the seller told Bloomberg he has documentation that the glasses he is selling on Amazon are certified safe for viewing next week's solar eclipse. "I'm very grateful to Amazon. But it would be really nice to have better escalation features when things go wrong."

Experienced sellers are no doubt shaking their heads at newbies who think they can make a quick killing selling online, but they may also appreciate the spotlight Bloomberg is directing on Amazon. 

Have you ever been tempted to show up on the doorstep of an online marketplace or service provider? Any advice for what to do when things go wrong?

UPDATE  8/16/17: A reader sent me a link to this article about Amazon's recall of glasses that it could not confirm were made by an approved manufacturer - "...Amazon sent an advisory out over the weekend, advising that "Amazon has not received confirmation from the supplier of your order that they sourced the item from a recommended manufacturer..." Has anyone seen other retailers or marketplaces do the same?




Comments (13) | Permalink

Readers Comments

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: futervest This user has validated their user name.
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Tue Aug 15 18:07:43 2017

There is NO quick buck selling online anymore.  It takes time, long hours hard work and a butt load of money to advertise. If you are fortunate enough to have your own brand and its a great product. Online sales have become a profit nightmare. Thanks to amazon and eBay pushing the CHEAPEST one instead of the best one. Online marketing has become a give away market. So unless you invented what you are selling.  there are hundreds also selling the same thing. Especially with Drop-shippers now heavy in play.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: FeelingFroggy This user has validated their user name.

Tue Aug 15 18:24:16 2017

I would rather give birth to quads than fly to someplace expecting to be seen by the head dummy. Its not worth the time or energy.

Oh and did this guy get to sell his little glasses on Amazon or not

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: mcposty This user has validated their user name.

Tue Aug 15 19:38:54 2017

You simply can't trust amazon or ebay to be making purchases to resell..that's called investing and neither one has proven they are worth investing in because they will make you lose your money.



Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: RL15 This user has validated their user name.

Wed Aug 16 11:17:33 2017


maybe he bought authentic made in china garbage.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: Martha This user has validated their user name.

Wed Aug 16 13:17:30 2017

The guy needs to send it all back to his supplier and work it out with them...  

I have to say I have no sympathy - well maybe a little..  I actually purchased fake eclipse glasses and figured it out when they arrived and returned them

People who go into business without vetting the product or worse yet, taking someone's word for it..  

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: Martha This user has validated their user name.

Wed Aug 16 13:20:16 2017

The guy needs to send it all back to his supplier and work it out with them...  

I have to say I have no sympathy - well maybe a little..  I actually purchased fake eclipse glasses and figured it out when they arrived and returned them

People who go into business without vetting the product or worse yet, taking someone's word for it..   deserves what he reaps.

Not going to comment on the fact that he chose a product that can actually cause DAMAGE to thousands of people's eyes..  :(

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

This user has validated their user name. by: Rexford

Wed Aug 16 15:13:09 2017

Guilty until proven innocent.  Reminds me of eBay's VERO.  

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

This user has validated their user name. by: Marie

Wed Aug 16 17:58:47 2017

@martha

You are assuming that the seller in the article was selling counterfeits.  It is quite possible they weren't.

I am very glad to hear that you were able to determine that the glasses you received were bad BEFORE you significantly damaged your eyes.

We don't know what the TOS was on the purchase of the inventory by the seller.  So they may or may not be able to return the order.  There isn't enough info in the article to be sure of anything.  It would be nice to know how it turned out for this seller.  Especially since he made the surprise visit to Amazon.

Further I will never understand how people live with themselves selling stuff they KNOW will injure other people.  No amount of explaining will get me to understand how they live with themselves.  I do understand it is about making a buck.  But that buck is not so important to me that I'd knowingly injure someone else for it.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

This user has validated their user name. by: Marie

Wed Aug 16 17:59:21 2017

@ Rexford

Oh so true!

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: dander This user has validated their user name.

Wed Aug 16 19:01:23 2017

Do your research before you sell. As for Amazon listening good luck. I was booted from one of their FBA centers on the word of a worker. Even though they told my boss "there are two sides to every story" I didn't get to tell mine.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: Chicago48 This user has validated their user name.

Thu Aug 17 00:45:01 2017

There are a boatload of drop shippers on Amazon & Ebay.  There's no way I would drop ship.  I want to see the items and I want the inventory stored in my garage/storage unit.  I want to touch and feel it.  These sellers get a "sample" (I've been to Alibaba and I know how this works) and from that sample, they order $50,000 of the widgets to be drop shipped from some warehouse, god knows where.

Newbies get caught up in this all the time.  They should first start off as individual, FBMs before they become FBAs.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

This user has validated their user name. by: Marie

Thu Aug 17 02:26:41 2017

@chicago

What you describe is not a dropshipper.  Dropshipper don't order 50,000 of anything unless they have a specific buyer that wants 50,000 of whatever it is.

What you describe is someone purchasing stock from a vendor, like the guy in the article.  Like most sellers on any site that are stocking and selling new products.

What is described in your posting and in this article has nothing to do with dropshipping.

Seller Flies to Amazon Headquarters to Plead His Case   Seller Flies to Amazon Headquarters to Plead His Case

by: Calling You Out This user has validated their user name.

Thu Aug 17 06:04:15 2017

Bought............on credit.



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